Matt Hooper (matt @ matthooper.net)

Current

Manager - Information Services Projects at QPAC

Past

Administration & Systems Manager at QPAC
Event Builder at QPAC

Education

The University of Queensland
Australian Music Examinations Board

Recommendations

2 recommendations

Connections

96 connections

Industry

Information Technology and Services

Matt Hooper (matt @ matthooper.net)’s Summary

I am an experienced manager with demonstrated ability to deliver results.

I have over 6 years experience managing Information Technology Projects and 9 years experience in IT-related roles. During those 9 years I have moved from hands-on configuration of systems to taking a strategic approach to managing projects and influencing IT policy and purchasing decisions.

My focus is on aligning business processes with a greater organisational vision. I am inspired when the application of Information Technology achieves genuine organisational benefits and improves peoples' everyday lives.

I am keenly involved in the advancement of the socially connected web and would love to contribute as a strategist, promoter of new technologies and community builder.

Let me know how I can help you find solutions to the challenges in your business/organisation!

Matt Hooper (matt @ matthooper.net)’s Specialties:

Procurement, Contracting, Policy Development, Strategy, Requirements Analysis, Software Testing, Project Management, Documentation, New Media

Matt Hooper (matt @ matthooper.net)’s Experience

Manager - Information Services Projects

QPAC

(Government Agency; Performing Arts industry)

August 2005 — Present (5 years 2 months)

Project Management of various project types. Leading procurement and contracting processes. ICT Policy Development.

Project Management
Currently implementing a Rostering and T&A system;
Implementation of new Point of Sale system;
Major upgrades - Event Management system, Ticket Sales system;
System upgrades - Event Management system, Library Information Management system, Ticket Sales system and Equipment Management system.

Procurement/Contracting
Lead tender process for HR, Rostering, Time and Attendance system;
New Contracts negotiated - Rostering/Time and Attendance system, HR/HRSS/Payroll System, Offsite Hosting, Offsite Data Storage, External Email Filtering Service;
Existing Contracts re-negotiated - Mobile Phones, Credit Card Clearing House.

Policy development
Prepared Information Security, Use of ICT Facilities and Devices and PCI compliance policies

Audit documentation
Prepared documentation required for internal audits

Business Continuity Review
Assisted in re-drafting IT Business Continuity Plan

System usage review
Reviewed use of Event Management system

Other
Wrote Crystal Report specifications
Administration & Systems Manager

QPAC

(Government Agency; Performing Arts industry)

June 2001 — July 2005 (4 years 2 months)

Project Management
Implementation of new ticketing system including changeover from existing system

Procurement/Contracting
Lead tender process for new ticketing system;
Negotiated contract for new ticketing system.

Business Improvement
Improved and enhanced existing business systems, developed and implemented business improvement strategies for QPAC's in-house ticketing agency.

Staff management
Managed administration staff to provide administrative support for the ticketing agency.
Event Builder

QPAC

(Government Agency; Performing Arts industry)

December 2000 — May 2001 (6 months)

Technical role administering ticketing system and creating/managing ticketing system events for general public sale. Provided support and problem resolution for end-users of the ticketing system.

Matt Hooper (matt @ matthooper.net)’s Education

The University of Queensland

BA (Hons) , German language, Music Theory , 1992 — 1995
Australian Music Examinations Board

Associate Diploma of Music (A.Mus.A) , Piano , 1994 — 1994