Matthieu Pesesse

Current

IT Consultant at COFELY GDF-SUEZ
Managing Director at Alixii Limited
Founder, speaker and webmaster at Le Podcast High Tech

see less...

Past

IT Consultant - IT Helpdesk at Axima Services
Account Executive at Proximus
Emerging Business Assistant B2B at Proximus

Junior Sales Trainer at Proximus
Emerging Business Assistant at Proximus
Data Support Assistant at Proximus
Customer Service Assistant at Proximus
Stagiaire at Frequence Event Technology
Speaker and deejay at Radio Crystal
Technicien régie at Radio Campus

see less...

7 more...

Education

Flemish Community

Recommended

9 people have recommended Matthieu

Connections

300 connections

Industry

Information Technology and Services

Websites

Matthieu Pesesse’s Summary

More than 10 years experience and specialized in customer relations and support.

I'm looking for a new challenge as from January 2010. The ideal job would be located in or around Brussels, for a long term contract on freelance basis.

Preferred function : IT Support Engineer or System Engineer.

Matthieu Pesesse’s Specialties:

Blackberry Technical ans Sales associates certification 4.0

Matthieu Pesesse’s Experience

IT Consultant

COFELY GDF-SUEZ

(Public Company; GSZ.PA; Oil & Energy industry)

June 2009 — Present (6 months)

First line and Second line IT Support
Phone and email handling :
° Software support
° Hardware support
° McAfee ePO installations
° SAP and Symantec Endpoint Protection Deployment

Cofely Services SA was previously Axima Services SA
Managing Director

Alixii Limited

(Information Technology and Services industry)

November 2007 — Present (2 years 1 month)

Alixii Limited specialization is IT and mobile data support. We offer ICT Consulting services, IT support and production of multimedia content on the internet.

We deliver VIP support and focus on quality and a personal business approach.

You can contact Alixii for :
° Blackberry for Enterprise support
° Podcast production
° Macintosch IT support (computers, iPhone, software,..)
° Missions in the telecommunication industry
° Graphic design
Founder, speaker and webmaster

Le Podcast High Tech

(Information Technology and Services industry)

April 2007 — Present (2 years 8 months)

One of our most exciting products is Le Podcast High Tech who is a media bringing you the upcoming/emerging technologies on the web in an audio podcast.

The podcast has +-1200 weekly listeners in iTunes

As the media director I :
° organise the interviews and monthly meetings
° produce and publish the audio content on the internet
° manage the team of speakers
IT Consultant - IT Helpdesk

Axima Services

(Privately Held; Facilities Services industry)

January 2008 — June 2009 (1 year 6 months)

First Line IT Helpdesk
° Active Directory
° Software support (MS Office, Sharepoint, Printers,..)
° Hardware support (RAM upgrade, HD swap,..)
° McAfee ePO installations
° Call Manager (follow up)

Axima services is specialised in maintenance and management of technical installations facilities services and is member of Suez Group.

More information available on www.aximaservices.com
Account Executive

Proximus

(Privately Held; 10,001 or more employees; Telecommunications industry)

February 2007 — August 2007 (7 months)

Account management for the assigned portfolio of 1400 existing companies in Brussels :

° Selling voice and data solutions to the SME market (wireless office, push e-mail, mobile internet/intranet,..)
° Responsible for the quality of customer database
° Be alert to churn risk in order to maximize customer retention
° Outbound contract renewal campaigns .
° Detect new business opportunities within existing portfolio
Emerging Business Assistant B2B

Proximus

(Privately Held; 10,001 or more employees; Telecommunications industry)

September 2004 — February 2007 (2 years 6 months)

1st line support for corporate and SME customers :
° Blackberry solution
° Vodafone Business products and services
° Network issues
° System Integrators
° Mobile Internet & Intranet

Live user tests launch new products and troubleshooting
° GSM
° PCMCIA cards
° PDA's and smartphones

Follow Up VIP customers
° E-Mail treatment
° On-site support
Junior Sales Trainer

Proximus

(Privately Held; 10,001 or more employees; Telecommunications industry)

October 2005 — June 2006 (9 months)

Product knowledge, commercial argumentation, roles-plays, practical exercices on data solution. New hires training courses : Proximus A 'til Z, Business tariffs, Competition; Data Essential and Data Advanced.
Emerging Business Assistant

Proximus

(Privately Held; 10,001 or more employees; Telecommunications industry)

September 2002 — September 2004 (2 years 1 month)

1st line support advanced data and network services
2nd line support basic data and network services
Data Support Assistant

Proximus

(Privately Held; 10,001 or more employees; Telecommunications industry)

October 2000 — September 2002 (2 years )

Launch new team to provide suport of emerging technologies as WAP, MultiMedia Messaging over GPRS.

Multitasking:
° Professionnal inbound and outbound call handling
° E-Mail treatment in french and dutch
° Creation of manuals for new mobile devices
Customer Service Assistant

Proximus

(Privately Held; 10,001 or more employees; Telecommunications industry)

November 1999 — October 2000 (1 year )

First line support at the Customer Service who receives an award (top 3 best-in-class)

° Professional inbound and outbound call handling
° Activations procedures
° Collections
° Complaints treatment
Stagiaire

Frequence Event Technology

(Privately Held; 11-50 employees; Entertainment industry)

September 1997 — June 1998 (10 months)

Assistant Labo :
° Programmation unités de controles
° Essai, programmation et entretien de projecteurs robotisés (moving-heads)
° Montage de modules éléctroniques pour blocs de puissance tri-phasé

Crew :
° Montage/démontage podiums sur site
° Entretien matériel
Speaker and deejay

Radio Crystal

(Media Production industry)

June 1994 — October 1995 (1 year 5 months)

Production of Indeep&Dance radio show
° Deejaying
° Charts presentation

http://www.noctis.com/radiocrystal/shows.html
Technicien régie

Radio Campus

(Media Production industry)

May 1994 — January 1995 (9 months)

Régie et co-présentation de l'émission 'Musique du Monde' sur Radio Campus, la radio de l'Université Libre de Bruxelles

° Programmation de musique éthnique
° Assistance technique en régie

Additional Information

Matthieu Pesesse’s Websites:

Matthieu Pesesse’s Interests:

webdesign, coaching, internet, content management system, multi-media applications, motor sports, television, electronic music, high tech, modern architecture, podcasting, project management, money, sales, networking, cars, telecommunication, Apple, iPhone, Joomla, business deals, partnerships, international career, Open Source, mobility,...