User Experience Architect at Accenture
Greater Chicago Area
User Experience Architect at Accenture
Greater Chicago Area
Recent graduate from the University of Michigan, where I received a Master's degree in Human-Computer Interaction. I have nearly 10 years of customer-focused work experience at Accenture, including 6 years as a Product Manager/Software Developer.
Currently seeking role as a User Experience Researcher.
I offer practical knowledge and hands-on experience in the following areas:
-Qualitative in-context user observations
-Nondirected interview techniques to ensure reliable, unbiased field data
-Personas and scenarios derived from interviews and observations
-Planning and conducting usability tests (including proven ability to deliver persuasive, actionable findings)
-Prototyping and iterative end user validation
-Usability evaluation techniques such heuristic evaluation and competitive analysis
Additional qualifications:
- Prototyping using OmniGraffle
- Working knowledge of CSS, HTML, Ruby on Rails, Java
- Professional experience with entire software design process, from functional requirements gathering to build/test/implementation
Field research, user interviews, iterative end user validation, participatory design, heuristic evaluation, usability testing, competitive analysis
(Public Company; 10,001 or more employees; ACN; Management Consulting industry)
August 2007 — Present (2 years 4 months)
Deliver user experience expertise to client engagements. Responsibilities to include user research, wireframe designs, and usability testing.
(Educational Institution; Higher Education industry)
June 2006 — June 2007 (1 year 1 month)
Conducted ethnographic study of a technology transfer office. Observed users in-context to gain understanding of goals and behaviors related to patent searching. Performed detailed analysis of field data and identified unmet user needs.
(Educational Institution; Higher Education industry)
May 2006 — September 2006 (5 months)
Planned and conducted an ethnographic study of the university's online IRB submission process. Observed faculty and staff in-context to understand the problems they faced while performing IRB-related tasks. Synthesized research findings into 14 actionable recommendations and presented them to stakeholders (including executives and application developers).
(Public Company; 10,001 or more employees; ACN; Information Technology and Services industry)
December 1995 — August 2005 (9 years 9 months)
Developed and maintained a suite of internal business applications. Worked directly with stakeholders to understand user needs and business goals. Communicated requirements and design specifications to Manila-based development team and worked closely with them to ensure success of resulting product releases. Leveraged participatory design during front-end analysis and iterative end user validation during design phase.
MSI - Master of Science in Information , Human-Computer Interaction , 2005 — 2007
Master of Science in Information , Human Computer Interaction , 2007
Coursework including: Usability Research & Analysis, User Interface Design, Cognitive Ergonomics, CSCW, Human Errors and Complex Systems, Design of Complex Web Sites, Health Informatics, and Information Visualization.
Bachelor of Science , Secondary Education and English , 1995
Graduated Magna Cum Laude
Singular art/travel experiences: Chinati Foundation in Marfa, Texas; Picasso Museum in Paris; Wright's Fallingwater outside of Pittsburgh; Storm King sculpture park in Upstate New York; Caravaggio paintings viewed in the dim light of Contarelli Chapel in Rome; light rain descending from the aperture atop the Pantheon's vaulted dome; Paley Park in Midtown Manhattan
ACM's Special Interest Group on Human-Computer Interaction (SIGCHI)
CHI Student Design Competition 2007 finals