Matt Carey

Current

• Programmer Analyst at InterCall

Past

• Advanced Support Technician, Tier III at InterCall
• Operations Specialist / Reports Specialist at Raindance Communications / InterCall
• Education and Operations Director at Friends of Dinosaur Ridge

• Museum Assistant / Docent at City of Fort Collins - Fort Collins Museum

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Connections

59 connections

Industry

Information Technology and Services

Websites

• My Company

Matt Carey’s Experience

• Programmer Analyst

  InterCall

  (Privately Held; 1001-5000 employees; WSTC; Telecommunications industry)

  November 2007 — Present (1 year 9 months)

  Web & Multimedia Development
  
  Basic Functions
  -----------------------
  Responsible for assisting with identifying requirements for proposed programs and program enhancements in order to create design specifications, accurately developing, testing, and implementing codes based on the requirements and specifications while adhering to established deadlines, policies, and procedures.
  
  Major Job Accountabilities
  --------------------------------------
  ▪ Analysis and Design
  ▪ Coding
  ▪ Testing, Implementation, and Documentation
  ▪ Problem Resolution

• Advanced Support Technician, Tier III

  InterCall

  (Privately Held; 1001-5000 employees; WSTC; Telecommunications industry)

  November 2006 — November 2007 (1 year 1 month)

  ▪ Resolve complex technical issues which have been escalated through Tier I and II Support. Escalate issues which require action to third-party vendors if necessary
  
  ▪ Assess and research technical issues to determine a resolution. Coordinate with internal departments or web vendors, as necessary. Maintain a high level of customer service, communication, and professionalism at all times
  
  ▪ Assist in training on System Architecture, Functionality, and Support Methods for various web conferencing services. Develop documentation and training materials for internal and external audiences on recently discovered/resolved issues
  
  ▪ Participate in special projects such as Knowledge Base development and product testing

• Operations Specialist / Reports Specialist

  Raindance Communications / InterCall

  (Public Company; 201-500 employees; RNDC; Telecommunications industry)

  January 2006 — November 2006 (11 months)

• Education and Operations Director

  Friends of Dinosaur Ridge

  (Museums and Institutions industry)

  October 2001 — January 2006 (4 years 4 months)

• Museum Assistant / Docent

  City of Fort Collins - Fort Collins Museum

  (Government Agency; 11-50 employees; Government Administration industry)

  May 1999 — July 2001 (2 years 3 months)

Additional Information

Matt Carey’s Websites:

• My Company

Matt Carey’s Groups:

•    InterCall Connections