Matt Carey

Current

• Programmer Analyst at InterCall

Past

• Advanced Support Technician, Tier III at InterCall
• Operations Reports Specialist at Raindance Communications / InterCall
• Operations Specialist at Raindance Communications

• Education and Operations Director at Friends of Dinosaur Ridge
• Museum Assistant / Docent at Fort Collins Museum

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Education

• Colorado State University

Connections

44 connections

Industry

Information Technology and Services

Matt Carey’s Experience

• Programmer Analyst

  InterCall

  (Privately Held; 1001-5000 employees; WSTC; Telecommunications industry)

  November 2007 — Present (1 year 1 month)

  Web & Multimedia Development as a part of the Media Group
  
  Basic Functions
  -----------------------
  Responsible for assisting with identifying requirements for proposed programs and program enhancements in order to create design specifications, accurately developing, testing, and implementing codes based on the requirements and specifications while adhering to established deadlines, policies, and procedures.
  
  Major Job Accountabilities
  --------------------------------------
  ▪ Analysis and Design
  ▪ Coding
  ▪ Testing, Implementation, and Documentation
  ▪ Problem Resolution

• Advanced Support Technician, Tier III

  InterCall

  (Privately Held; 1001-5000 employees; WSTC; Telecommunications industry)

  November 2006 — November 2007 (1 year 1 month)

  ▪ Resolve complex technical issues which have been escalated through Tier I and II Support. Escalate issues which require action to third-party vendors if necessary
  
  ▪ Assess and research technical issues to determine a resolution. Coordinate with internal departments or web vendors, as necessary. Maintain a high level of customer service, communication, and professionalism at all times
  
  ▪ Assist in training on System Architecture, Functionality, and Support Methods for various web conferencing services. Develop documentation and training materials for internal and external audiences on recently discovered/resolved issues
  
  ▪ Participate in special projects such as Knowledge Base development and product testing

• Operations Reports Specialist

  Raindance Communications / InterCall

  (Public Company; 201-500 employees; RNDC; Telecommunications industry)

  April 2006 — November 2006 (8 months)

  ▪ Prepare and distribute reports on all InterCall/Raindance service offerings for Executive and Project Managers
  
  ▪ Organize metrics data for the Operations Support Center (i.e. traffic volume and operator performance)
  
  ▪ Prepare and assist with company-wide or other internal web meetings.
  
  ▪ Continue the duties of the Operations Specialist as described below

• Operations Specialist

  Raindance Communications

  (Public Company; 201-500 employees; RNDC; Telecommunications industry)

  January 2006 — April 2006 (4 months)

  ▪ Handle all in-bound technical/customer support inquires related to all Company service offerings.
  
  ▪ Provide meeting-level technical support and recording assistance with high profile customers in relation to Professional Service and Operator Assisted events.

• Education and Operations Director

  Friends of Dinosaur Ridge

  (Museums and Institutions industry)

  October 2001 — January 2006 (4 years 4 months)

  ▪ Develop, promote, implement, and facilitate educational programs, tours, and special activities
  
  ▪ Created and maintained a relational database for volunteers and members using Access
  
  ▪ Overhauled existing website by learning HTML, CSS, FrontPage, Dreamweaver, and some JavaScript to create and maintain a new organization website
  
  ▪ Design, develop, and prepare interpretive media for both in-house and outsourced printing using Adobe Illustrator and Photoshop.
  
  ▪ Perform routine maintenance on the agency's computers including hardware replacement, OS and other software upgrades and installations, virus removal. Set-up and maintain Local Area Network for workgrouped computers

• Museum Assistant / Docent

  Fort Collins Museum

  (Museums and Institutions industry)

  May 1999 — July 2001 (2 years 3 months)

  ▪ Maintained Volunteer Records Database, Hourly Visitation Database, and Weekend Visitation Spreadsheet
  
  ▪ Assisted in producing graphics and flyers for various Museum functions

Matt Carey’s Education

• Colorado State University

  BS, Natural Resource Recreation & Tourism - Interpretation, 1997 — 2001

Additional Information

Matt Carey’s Groups:

•    InterCall Connections

Matt Carey’s Contact Settings

Interested In:

• career opportunities
• job inquiries
• reference requests
• getting back in touch