Matt Carey

Programmer Analyst at InterCall

Greater Denver Area

Current
Past
Connections
59 connections
Industry
Information Technology and Services
Websites

Matt Carey’s Experience

  • Programmer Analyst

    InterCall

    (Privately Held; 1001-5000 employees; WSTC; Telecommunications industry)

    November 2007Present (1 year 9 months)

    Web & Multimedia Development

    Basic Functions
    -----------------------
    Responsible for assisting with identifying requirements for proposed programs and program enhancements in order to create design specifications, accurately developing, testing, and implementing codes based on the requirements and specifications while adhering to established deadlines, policies, and procedures.

    Major Job Accountabilities
    --------------------------------------
    ▪ Analysis and Design
    ▪ Coding
    ▪ Testing, Implementation, and Documentation
    ▪ Problem Resolution

  • Advanced Support Technician, Tier III

    InterCall

    (Privately Held; 1001-5000 employees; WSTC; Telecommunications industry)

    November 2006November 2007 (1 year 1 month)

    ▪ Resolve complex technical issues which have been escalated through Tier I and II Support. Escalate issues which require action to third-party vendors if necessary

    ▪ Assess and research technical issues to determine a resolution. Coordinate with internal departments or web vendors, as necessary. Maintain a high level of customer service, communication, and professionalism at all times

    ▪ Assist in training on System Architecture, Functionality, and Support Methods for various web conferencing services. Develop documentation and training materials for internal and external audiences on recently discovered/resolved issues

    ▪ Participate in special projects such as Knowledge Base development and product testing

  • Operations Specialist / Reports Specialist

    Raindance Communications / InterCall

    (Public Company; 201-500 employees; RNDC; Telecommunications industry)

    January 2006November 2006 (11 months)

  • Education and Operations Director

    Friends of Dinosaur Ridge

    (Museums and Institutions industry)

    October 2001January 2006 (4 years 4 months)

  • Museum Assistant / Docent

    City of Fort Collins - Fort Collins Museum

    (Government Agency; 11-50 employees; Government Administration industry)

    May 1999July 2001 (2 years 3 months)


Additional Information

Matt Carey’s Websites:

Matt Carey’s Groups:

  •    InterCall Connections

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