
CRM at Ducati Motor Holding S.p.A.
Ravenna Area, Italy

CRM at Ducati Motor Holding S.p.A.
Ravenna Area, Italy
(Public Company; DMH; Automotive industry)
January 2009 — Present (7 months)
Customer satisfaction analysis, assistant on the develop of a CSI on line tool, assistant on lead management project and case management list for customer service.
2008 — 2009
Frequentato grazie alla borsa di studio della Fondazione Cassa di Risparmio di Cesena
Master accreditato Asfor: http://www.almaweb.unibo.it/pmba_home.html
Master Degree , Business Administration , 2006 — 2009
24/03/2009: 110/110
Tesi: "La fusione per incorporazione a seguito di OPA: il caso Ducati Motor Holding S.p.a." (prof. Giuseppe Savioli)
http://www.ecofo.unibo.it/Economia+Forli/Didattica/Lauree+specialistiche/2006/PaginaCorso20060225.htm
Bachelor Degree , Economics and Business Management , 2003 — 2006
21/09/06: 98/110
Tesi: "La promozione dei siti web attraverso i motori di ricerca: il Search Engine Marketing" (prof. Daniele Scarpi)
http://www.ecofo.unibo.it/Economia+Forli/Didattica/Lauree/2006/PaginaCorso20060029.htm
1997 — 2003
- 2001/2002 elected Student Representative for the year and member of the Student Committee
- http://www.liceorighi.it
strategic cost management, performance measurement systems, structured & project finance, mechanism design theory, alternative/renewable energy, CSR, CRM, develop/study new social media application, search engine marketing, new technology, trade marketing, ...