
CRM at Ducati Motor Holding S.p.A.
Ravenna Area, Italy

CRM at Ducati Motor Holding S.p.A.
Ravenna Area, Italy
(Public Company; DMH; Automotive industry)
January 2009 — Present (11 months)
marketing, customer satisfaction and customer service performance analysis, european customer care structure project management, assistant on lead management project.
2008 — 2009
Attended thanks to "Fondazione Cassa di Risparmio di Cesena" fellowship
Asfor qualified MBA: http://www.almaweb.unibo.it/pmba_home.html
Master Degree , Business Administration , 2006 — 2009
24/03/2009: 110/110
Thesis: "La fusione per incorporazione a seguito di OPA: il caso Ducati Motor Holding S.p.a." (prof. Giuseppe Savioli)
EN: Merger after tender offer: Ducati Motor Holding s.p.a. case study"
http://www.ecofo.unibo.it/Economia+Forli/Didattica/Lauree+specialistiche/2006/PaginaCorso20060225.htm
Bachelor Degree , Economics and Business Management , 2003 — 2006
21/09/06: 98/110
Thesis: "La promozione dei siti web attraverso i motori di ricerca: il Search Engine Marketing" (prof. Daniele Scarpi)
http://www.ecofo.unibo.it/Economia+Forli/Didattica/Lauree/2006/PaginaCorso20060029.htm
1997 — 2003
- 2001/2002 elected Student Representative for the year and member of the Student Committee
- http://www.liceorighi.it
strategic cost management, performance measurement systems, structured & project finance, mechanism design theory, alternative/renewable energy, Corporate Social Responsibility, Customer Relationship Management, develop/study new social media application, search engine marketing, new technology, trade marketing, ...