General Manager, US at Collabforge
Greater New York City Area
- Current
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- General Manager, US at Collabforge
- Past
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- Consultant at Mudball
- Project Manager at Open Resource Group
- Connector at Connecting.nyc Inc.
- Special Projects at Kaplan Test Prep and Admissions
- Center Services Manager at Kaplan Test Prep
- Education
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- New York University
- McGill University
- Recommended
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6 people have recommended Matt - Connections
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connections
- Industry
- Online Media
- Websites
Matt Cooperrider’s Summary
Web technology opens new possibilities for cooperation that will help us meet the coming global challenges of the 21st Century. I support those individuals and organizations who work to turn these possibilities into realities.
Following the completion of my Master's coursework at NYU, I spent over two years at Kaplan Test Prep & Admissions in operations and customer Service. During that time, I continued my research into the relationship between cooperation and technology, and volunteered on a number of related projects.
In April of 2008, I left Kaplan and volunteered for three technology-for-good projects: connecting.nyc, OneWebDay, and Twitter Vote Report. This led to my current role at Collabforge.
Matt Cooperrider’s Specialties:
project management, community organizing (online and off), facilitation
Matt Cooperrider’s Experience
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General Manager, US
Collabforge
(Privately Held; Online Media industry)
October 2009 — Present (2 months)
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Consultant
Mudball
(Civic & Social Organization industry)
May 2009 — October 2009 (6 months)
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Project Manager
Open Resource Group
(Information Technology and Services industry)
September 2008 — April 2009 (8 months)
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Connector
Connecting.nyc Inc.
(Civic & Social Organization industry)
April 2008 — October 2008 (7 months)
Connecting.nyc was formed in order to acquire the .nyc top-level internet domain for New York City, and to manage it in the public interest. In order for our application to be accepted, it is necessary to demonstrate broad public support for the organization.
I immediately focused on recruiting and coordinating new volunteers, allowing Connecting.nyc to formulate a comprehensive summer campaign strategy. We now have an improved interactive web presence, have already held several successful events with plans for more to come, and have broadened and strengthened our network of supporting organizations. -
Special Projects
Kaplan Test Prep and Admissions
(Public Company; 5001-10,000 employees; WPO; Education Management industry)
January 2008 — March 2008 (3 months)
In January 2008, Kaplan's Manhattan Area team experienced intense growth in on-site SAT accounts due to internal restructuring and policy changes at the Department of Education. Responsibilities that were previously handled by one person now needed to be distributed across the entire team.
I introduced online collaboration tools to 1.) insure that important information would be up-to-date and available to all team members at all times, and 2.) facilitate task tracking and exception handling. I trained all involved team members in their new responsibilities and in the use of the new tools. During this time, I also acted as client liaison, until a permanent position could be established. -
Center Services Manager
Kaplan Test Prep
(Public Company; 1001-5000 employees; Education Management industry)
March 2006 — December 2007 (1 year 10 months)
As one of two Center Services Managers at Kaplan's flagship Manhattan Village Center, I managed a team of five student advisors to provide premium customer service and consultative sales. I also oversaw day-to-day center operations, including physical plant, technology, and service escalations. We saw steady improvement in customer service feedback metrics during this time period.
The Manhattan Village Center's volume far outstrips any other Kaplan center, thus requiring constant operational innovation at the field level. I supplied workflow design, interface mockups, and usability testing to our in-house web developer for several custom tools. These included a shared calendar for managing room assignments, and an improved database for tracking student/tutor pairings. I also designed and administered an intranet based on the TikiWiki Content Management System, which now functions as an archive of Manhattan-specific information.
Matt Cooperrider’s Education
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New York University
MA , Cooperation Technology , 2004 — 2008
NYU's Draper Interdisciplinary Master's Program gave me the opportunity to transition from my background in philosophy to my interests in the relationship between cooperation and technology. I completed my coursework in the fall of 2005, and am currently writing my thesis. This work will analyze for new massively participatory modes of governance and enterprise management that are made possible by web technology. My thesis advisor is Thomas de Zengotita.
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McGill University
BA , Philosophy , 1999 — 2003
- Activities and Societies:
- Co-president Executive, American Students' Society of McGill University
Additional Information
Matt Cooperrider’s Websites:
Matt Cooperrider’s Groups:
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Cape Cod Young Professionals
Matt Cooperrider’s Contact Settings
Interested In:
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
