Matt Armour

Matt Armour

Tier III Technical Manager at WanderingWiFi

Location
Greater Atlanta Area
Industry
Telecommunications

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Matt Armour's Overview

Current
  • Tier 3 Technical Support/Technical Manager Hotel Group at Wandering WiFi
Past
  • Founder & CEO at OpenReaction Hosting Solutions, Inc
  • Express Manager at FedEx Office
Education
Connections

247 connections

Websites

Matt Armour's Summary

Specialties

internet services, networking, servers, linux, embedded electronics, PCB design

Matt Armour's Experience

Tier 3 Technical Support/Technical Manager Hotel Group

Wandering WiFi

Privately Held; 11-50 employees; Wireless industry

April 2011Present (3 years 7 months) Atlanta, GA

Monitor and deploy enterprise grade networking equipment with mixed wired and wireless environments
Responsible for management of over 1000 hotel and conference center networks
Troubleshoot and resolve network issues from a remote location
Manage a 10-15 person core team balancing critical issues with ongoing tasks, equipment deployment, and end user customer service
Manage a larger (80+) Tier 1 and Tier 2 support agent group that is responsible for 10,000's of wireless networks and their end user support
Establish and document deployment standards for locations
Design and implement custom software solutions to react to incidents and monitor system health

Founder & CEO

OpenReaction Hosting Solutions, Inc

January 2006April 2011 (5 years 4 months)

Started the company from the ground up and grew it into a viable business on a limited
capital investment. Developed and operated a fully operational network segment of the
Internet in a state of the art data center and designed and constructed servers to
accommodate Internet services.

Express Manager

FedEx Office

Public Company; 10,001+ employees; Printing industry

May 2005December 2005 (8 months)

Maintained and operated the self-service department of the branch.

Matt Armour's Skills & Expertise

  1. Servers
  2. Linux
  3. Wireless Networking
  4. Network Security
  5. Troubleshooting
  6. Hardware
  7. Telecommunications
  8. Cisco IOS
  9. WAN
  10. Network Engineering
  11. DNS
  12. Mac OS X
  13. Team Leadership
  14. Customer Service
  15. Networking
  16. LAN-WAN
  17. Cisco Technologies
  18. Internet Services
  19. Storage
  20. IT Management
  21. Ruckus
  22. Aruba Wireless
  23. PCB design
  24. Network Administration
  25. OS X
  26. Technical Support
  27. DHCP
  28. Network Architecture
  29. TCP/IP
  30. Switches

View All (30) Skills View Fewer Skills

Matt Armour's Education

Highlands College

Business Management

Matt Armour's Additional Information

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