Matthew Jones

Current

Director of Operations at TruSearch

Past

Director of Operations at Mainstream Advertising
Director, Operations Search123 at ValueClick, Inc.
Operations Manager at Search123

Client Services Specialist at Overture
Client Services Specialist at Overture Services, Inc.
Customer Service Rep at Paytrust, Inc. (formerly PayMyBills.com)
Customer Service Accounting Rep at Paymybills.com

see less...

4 more...

Education

West Covina High School
Mt Sac

Recommended

3 people have recommended Matthew

Connections

206 connections

Industry

Internet

Websites

Matthew Jones’s Summary

Experienced Operations Director responsible for both internal advertising network and managing 3rd party feed providers. In the industry from the old GoTo.com days.

Matthew Jones’s Specialties:

Operational Management, Data analysis.

Matthew Jones’s Experience

Director of Operations

TruSearch

(Internet industry)

February 2009 — Present (6 months)
Director of Operations

Mainstream Advertising

(Privately Held; Internet industry)

August 2008 — January 2009 (6 months)
Director, Operations Search123

ValueClick, Inc.

(Public Company; 501-1000 employees; Internet industry)

March 2007 — July 2008 (1 year 5 months)

Director of Operations for Internet search engine. Manage customer service and sales employees, Coordinate implementation projects for both internal and external clients, Generate and distribute revenue reports to all levels within the company, Review and delegate client inquiries (phone and email), Escalated situations, Click activity research, Created and review credit card verification process, Credit card fraud monitoring, Manage and administer Advertiser Referral program, invoice accounts, traffic partner and feed provider accounts, Write policies and procedures for use in editorial and content review, New hire training, Work across all departments to increase revenue or productivity by developing and building new relationships and tools.
Operations Manager

Search123

(Public Company; 501-1000 employees; vclk; Internet industry)

August 2003 — March 2007 (3 years 8 months)
Client Services Specialist

Overture

(Internet industry)

2001 — 2003 (2 years)
Client Services Specialist

Overture Services, Inc.

(Public Company; 501-1000 employees; Internet industry)

January 2001 — August 2003 (2 years 8 months)

Team lead Third level Billing and Technical Specialist client services for Internet search engine. Research escalated client account activity. Workload distribution, Respond to inbound calls and emails from current and potential clients. Perform account maintenance functions, Handle escalated billing inquiries, Click activity research, Review account verification process, Service affiliate members, New hire training.
Customer Service Rep

Paytrust, Inc. (formerly PayMyBills.com)

(Internet industry)

2000 — 2001 (1 year)
Customer Service Accounting Rep

Paymybills.com

(Privately Held; 11-50 employees; Banking industry)

June 2000 — January 2001 (8 months)

Internet bill management customer service accounting rep. Respond to customer service calls and correspondence, perform account maintenance functions, documentation review, file administration