
IT Contractor; Systems Support Specialist at at AgieCharmilles
Greater Chicago Area

IT Contractor; Systems Support Specialist at at AgieCharmilles
Greater Chicago Area
-Experienced supporting users and systems in office, industrial, and laboratory development environments.
-Serviced production systems, desktops, laptops, printers, servers, dumb terminals, thin clients, and proprietary devices with embedded operating systems.
-Experienced with solving trouble tickets, building PCs, migrating images, working on various projects, installations, ordering equipment, responding to system emergencies, doing preventative maintenance, using disaster recovery procedures, and training users.
-Fluent with Windows 9x-Me, Windows 2000, Windows XP, Windows Server 2000 and 2003 editions, Solaris, FreeBSD, Redhat, Slackware, Ubuntu, and Cisco IOS.
-Proficient in all basic to advanced system troubleshooting and repair, commonly resolving problems involving defective hardware, application program errors, user errors, service interruptions, data communication issues, and local and network data recovery.
-Able to install, secure, and manage networks on various hardware and cross-platform software levels.
-Posess an in depth knowledge of switches and routers, including routing tables, routing protocols, and able to set up static and dynamic routes.
-Have an advanced knowledge and experience with networking and server technology.
-Performed network backups using Windows 2003 NAS Server, multiple tape back-up systems, Veritas, and Livestate.
-Proficient at installing and maintaining systems in network environments.
-Able to configure remote access and VPNs using Microsoft Terminal Server, Citrix, and Cisco networking equipment with L2TP, PPTP, ICA clients, and Cisco VPN client media.
-Experienced using Ghost, Altiris, and Acronis to create, migrate, and deploy images.
-Familar with Citrix Xen Hypervisor, VmWare Workstation 5.5 and Server 1.3, Microsoft Virtual PC and Virtual Server 2004, and VirtualBox virtualization technology.
(Machinery industry)
April 2008 — Present (1 year 4 months)
IT Contractor; Systems Support Specialist at AgieCharmilles
Sole IT Support for 200+ user company for end user, network systems, applications, and Servers.
(Public Company; 1001-5000 employees; CDWC; Information Technology and Services industry)
December 2007 — February 2008 (3 months)
Contracted for Project building Custom Datacenter for CDW Customer
-Using customer supplied specifications set up advanced server equipment doing upgrades for processors, memory, I/O cards, additional cache for hard drives and processors, and serial attached SCSI drives
-Set up and configured iSCSI in advanced raid configurations in conjunction with multiple SCSI array network attached storage (NAS) devices
-Configured ILO remote administration on HP servers
-Installed servers with Cisco and Linksys networking devices in a server rack and set up necessary cabling to be network ready
(Computer Networking industry)
July 2007 — September 2007 (3 months)
Preformed on call network and system support for a variety of businesses in the Greater Chicago land area.
(Privately Held; 1001-5000 employees; Machinery industry)
March 2007 — July 2007 (5 months)
-Supported 2 Corporate Offices and 4 Branch Locations as well as 80+ “on the road” Service Engineers by constantly resolving problems with Citrix ICA Clients, VPN connectivity, MS Office, Word VBA templates, MS Virtual PC (using OS/2), Active Directory issues, malware, firewall zones, wireless networking, and hardware repair with IBM laptop and HP projector, laptop, and desktop systems.
-Created technical documentation designed to train end users, impose new technical procedures, and standardize the process of disaster recovery and system recertification.
(Privately Held; 1001-5000 employees; Electrical/Electronic Manufacturing industry)
June 2006 — November 2006 (6 months)
-Only on site technician supporting and solving issues with Lotus Notes, VPN using Checkpoint, Microsoft Office, Crystal Reports and Windows XP software.
-Serviced IBM laptops, IBM workstations, Cisco Switches, Dell PowerEdge Blade Servers, and a Compaq Storage Works device.
(Public Company; 10,001 or more employees; UPS; Logistics and Supply Chain industry)
November 2005 — July 2006 (9 months)
-Responsible for installing and troubleshooting proprietary production servers, thin clients, dumb terminals, and office workstations with network, hardware, and software issues, mainframe session software support, patch auditing, remote assistance using Net Op, and preventative maintenance in a time- critical production environment.
(Privately Held; 10,001 or more employees; Retail industry)
August 2004 — November 2005 (1 year 4 months)
-Preformed manufacturer warranty repairs on HP, Sony, IBM, and Gateway desktops.
-Completed out of warranty repairs on many types of laptops, desktop, and Apples running Dos, Linux, Mac Os X, and all flavors of Windows for both hardware and software issues.
-Frequently did support activities such as virus removal and repair, system optimizations, created custom Built To Order systems, data back-ups, and the installation of almost every component possible.
Associates , Elgin Community College , 2004 — 2007
Cisco Certified Network Associate (CCNA)
Comptia A+ Certification
Certificate of Vocational Specialist in Communications and Networking with Honors
Certificate of Basic Vocational Specialist in Network Administration with Honors
Certificate in Basic Vocational Specialist in Data Communications with Honors
Certificate in Basic Vocational Specialist Computer Service Technician with Honors