Practice Administrator at Halifax Regional Medical Center
Rocky Mount, North Carolina Area
- Current
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- Editorial Board at Physician Office Managers Association of America
- Clinics Administrator at Halifax Regional Medical Center
- Editor at Manage My Practice.com
- Past
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- Chief Operating Officer at Orthopedics International, Ltd., P.S.
- VP of Clinics & Outpatient Services at PeaceHealth
- Administrator at The Southeastern Heart & Vascular Center
- Chief Operating Officer at Eagle Physicians & Associates, PA
- Education
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- American College of Medical Practice Executives
- Recommended
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9 people have recommended Mary Pat - Connections
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- Industry
- Hospital & Health Care
- Websites
Mary Pat Whaley, FACMPE’s Summary
I am an experienced operations executive with 25 years of experience managing primary care, specialty care, laboratory, imaging, and ambulatory surgery facilities. Projects that I excel in (and enjoy) are building projects, revenue cycle management, and information technology selection, implementation and management.
My communication skills are excellent, and I have special expertise in staff and management development and training, marketing innovation, and technology application.
My website (www.managemypractice.com) is devoted to identifying resources and technology solutions for medical practice managers and other healthcare executives. Feel free to contact me at marypatwhaley@gmail.com.
Mary Pat Whaley, FACMPE’s Specialties:
*Revenue Cycle Management and Improvement
*Information Technology and Electronic Health Record Management
*Payer Contracting
*Strategic Planning
*Marketing, Traditional and Social Media
*JCAHO/National Patient Safety Guidelines for Ambulatory Care
*Staff and Management Mentoring and Development
Mary Pat Whaley, FACMPE’s Experience
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Editorial Board
Physician Office Managers Association of America
(Hospital & Health Care industry)
2009 — Present (less than a year)
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Clinics Administrator
Halifax Regional Medical Center
(Hospital & Health Care industry)
May 2009 — Present (3 months)
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Editor
Manage My Practice.com
(Hospital & Health Care industry)
July 2008 — Present (1 year 1 month)
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Chief Operating Officer
Orthopedics International, Ltd., P.S.
(Hospital & Health Care industry)
November 2007 — February 2009 (1 year 4 months)
Financial and operational responsibility for physician-owned practice with 15 providers in orthopedics and plastic surgery, 4 clinic sites, MRI Center, Ambulatory Surgery Center (ASC) and $15M revenue.
Accomplishments:
1. Created front-end collection program, hired and trained two financial counselors to work with patients creating payment plans prior to scheduling tests and surgery.
2. Established a budget, implemented a payables strategy to average out payroll and expenses, launched an overhead reduction program to evaluate all variable costs, and restructured purchasing program using purchase order numbers.
3. Integrated two solo physicians into the practice, and transitioned two physicians out of the practice, managing bank accounts, retirement plans, billing and staffing plans.
4. Designed work flow, cabinetry and finishes for 13,000 square foot 2-floor facility ($885K) and coordinated the move of the central office and Seattle clinic over a weekend. -
VP of Clinics & Outpatient Services
PeaceHealth
(Non-Profit; Hospital & Health Care industry)
September 2005 — November 2007 (2 years 3 months)
Responsibility for operational and financial management of hospital-owned practices.
Accomplishments:
1. Improved Patient Satisfaction scores by 4.6%.
2. Addressed access problems of a rural retirement town where new patients were moving to the area faster than doctors could being recruited. A clinic information line was established for new patients to hear which doctors were available and make a choice, connecting the patient directly to the scheduler. This strategy resulted in a 32% reduction in patient phone calls related to scheduling
3. Designed, furnished, and developed new protocols for a patient-centric 12,000 square foot Family Medicine Center. Patient-centered concepts included confidential check-ins, front-loaded patient areas, healing colors, sights and sounds, patient-friendly finishes and personalized signage.
4. Initiated "train the trainer" sessions for volunteers to teach patients how to use Personal Health Record (PHR) software. -
Administrator
The Southeastern Heart & Vascular Center
(Hospital & Health Care industry)
March 2003 — July 2005 (2 years 5 months)
Operational responsibility for 2-site, 14-provider cardiology practice with ancillary lab comprised of nuclear medicine, echocardiography, peripheral vascular testing and treadmill testing.
Accomplishments:
1. Increased referrals to ancillary lab by 51% by launching a marketing campaign targeted at local primary care physician practices and their scheduling staff.
2. Evaluated and negotiated for practice management computer system, managed the training process, and facilitated the implementation and go-live.
3. Developed the practice's first website and introduced the idea of a single home page for patients, referrers and staff to enter individual portals; introduced the use of surveymonkey.com for patient satisfaction.
4. Established a process for screening patients for sleep disorders in conjunction with the Cardiac Catheterization/Sleep Laboratory in the same building.
5. Started an extern training program with two vocational colleges. -
Chief Operating Officer
Eagle Physicians & Associates, PA
(Hospital & Health Care industry)
December 1998 — February 2003 (4 years 3 months)
Operational responsibility for 85+ provider group at 14 sites. Specialties included family practice, internal medicine, pediatrics, OB/GYN, geriatrics, rheumatology, cardiology, gastroenterology, hospitalists, and urgent care. Additional responsibilities included IT Department, Quality Improvement Department, Central Laboratory and Central Billing Office.
Accomplishments:
1. Re-engineered Central Billing Office, increasing net collections from 86% to 98% while reducing cost of billing center to 4.5% of revenue.
2. Took organization from an externally-supported IT model, to a 4-person department supporting 300 users, effectively reducing IT expense per user, improving stability of system and better positioning the group for growth.
3. Initiated and taught a Supervisor's education program to educate middle managers about HR, team-building and leadership.
4. Created the practice's first website, staff intranet and online payment portal.
Mary Pat Whaley, FACMPE’s Education
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American College of Medical Practice Executives
Board Certified , Medical Practice Management , 1993 — 1994
Additional Information
Mary Pat Whaley, FACMPE’s Websites:
Mary Pat Whaley, FACMPE’s Interests:
leadership, technology in healthcare, pre-employment testing, healthcare reform, training programs for middle managers, technology for boomers, button collecting, blogging
Mary Pat Whaley, FACMPE’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
