
Senior Program Manager, Business Development, mary.mcfarlin@ntlworld.com
Greater Chicago Area

Senior Program Manager, Business Development, mary.mcfarlin@ntlworld.com
Greater Chicago Area
A kind friend of mine said, "If we help and care for each other through networking, in addition to getting business values out of our relationships, we also could accomplish making this world a warmer and kinder place to live." I believe this with all my heart!
I am open to LinkedIn invitations and my email is: mary.mcfarlin@ntlworld.com
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About me:
I am an IT project manager, and an accomplished facilitator, skilled in the delivery of projects involving both software development and software testing initiatives. I am a leader with proven ability to deliver programs and projects, engineer processes, and capture customer requirements, including multi-site, multi-country programs.
I leverage extensive project and international business experience with a breadth of knowledge to accurately capture customer needs and deliver value-added solutions. I have successfully managed and delivered projects in a wide range of disciplines ranging from web site development, custom application software development, automotive, telecommunications & infrastructure. I am skilled at applying project management principles, and have demonstrated strong written and oral communications skills. My diversified background includes: project delivery, presales support, process development and refinement, software testing, documentation, vendor and financial management, user training, requirements definition, delivery of packaged software, and call center operations.
Project / Program Management, SDLC, Software Testing, Web applications, International Business Liaison, IT, Customer Management, Documentation, Engineering, QA, Text Analytics, Communication, SEI, Creative, Sourcing, 100% commitment, Pre-sales, Human Capital Management, P&L, Budget, Process re-engineering,
(Non-Profit; 201-500 employees; Information Technology and Services industry)
May 2007 — Present (2 years 7 months)
(Non-Profit; Program Development industry)
February 2007 — May 2007 (4 months)
Developed and managed the relationships of the Bi-National organizations in Illinois and the WTCI. The goal was to bring these organizations into the WTC to participate in business matchmaking and attend events to increase their business and exposure in Illinois, and the international community.
(Privately Held; Information Technology and Services industry)
October 2005 — February 2007 (1 year 5 months)
•Lead all aspects of a skills management project design and delivery (web application)
•Work with client to define software deployment project goals, principles and planning
•Lead project team in setup, testing and populating software application. Develop ASP client web pages
•In depth analysis of large unstructured and structured data collections, deliver restitution to client
Accomplishments:
•Created feature rich online web applications, for use in sales and marketing demos and for training purposes.
•Created software application end user, admin and expert documentation and delivered on site customer training.
(Privately Held; 201-500 employees; Information Technology and Services industry)
December 2004 — September 2005 (10 months)
•Successfully managed 19 automotive interior electronics programs in a channel partnership with Delphi. (GM, SAAB and Nissan interior electronics projects).
•Managed all engineering activities, process development, factory, quality, budget, commercial negotiations, quotes, supplier management and customer relations
Accomplishments:
•Launched 19 new automotive programs on time and seamlessly.
•Developed long term business partnership of mutual benefit with Delphi.
(Privately Held; 1001-5000 employees; Consumer Electronics industry)
December 2003 — August 2004 (9 months)
•Establish UK office and all operations. Developed Business Channel
•Direct Sales and Marketing of high quality cost competitive consumer electronics
•Business Development and Marketing for Chinese Manufacturing
Accomplishments:
•Sourced manufacturing in China for leading UK Company
•Sourced import of consumer electronics for UK distributor
(Public Company; 10,001 or more employees; mot; Information Technology and Services industry)
1998 — 2003 (5 years )
•Managed all engineering activities, factory, quality, P&L, department budget, commercial negotiations, quotes and customer relations.
•Managed testing in Automotive, GPS and GSM Technologies.
•Implemented new processes, tracked effectiveness.
Accomplishments:
•Implemented processes that reduced warranty and 0km return numbers significantly, thus resulting in an improving P&L performance.
•Established a commercial negotiation strategy resulting in a reduction of liability by 11 million dollars.
•Awarded Software Engineering Institute (SEI), Level 3
•Developed and documented a working SW process suiting the business constraints of a short time span from award to product delivery for Automotive and Telematics
(Public Company; 10,001 or more employees; MOT; Telecommunications industry)
1985 — 1998 (13 years )
•Managed overall System Test Process for quarterly Software enhancement releases of all major Telecommunication system platforms (Private and Federal)
•Responsible for all System Test planning, implementation and staff
•Developed and managed a process which delivered software enhancements quarterly for seven platforms.
•Liaised with the customer, marketing and engineering teams to clarify and document detailed, new platform, system requirements.
•Designed test scenarios to verify and validate new system releases Managed and trained test engineers.
•Participated in design architecture phase of new developments
•Coordinated large customer systems installation "in plant" for customer demonstration. Demonstrated system capability and conformance to contract
•Managed call center operations for all delivered communication system platforms, internationally
PMP Certification , 2006 — 2007
Project Definition
Scope definition and planning
Organization planning and staffing
Team development
Communications planning
Risk identification and management
Project Scheduling
Project cost management and estimating
Quality planning and management
Procurement management
Project integration management
Quality Assurance
Contract administration
Project control
Cost and Schedule performance measurement
Quality performance measurement
Change control systems
Administrative Closure and Contract close-out
Electrical Engineering 1983 — 1985
International travel and business, music, bike riding, reading, technology, boating
PMI
LinkedInChicago - Owner
BNC Chicago
Linked Women - Member
LinkedIn Lions Group Member
Serving on Technology Growth Committee for Chicago