Martin Summerhayes

Current

Head of Strategy & Business Change at Fujitsu Services

Past

Interim Consultant - Head of Performance at Metropolitan Police Service
EMEA Services Performance Director at Hewlett Packard Co
EMEA Services Planning & Merger Director at Hewlett Packard Co

3 more...

Recommended

12 people have recommended Martin

Connections

257 connections

Industry

Information Technology and Services

Martin Summerhayes’s Summary

A proven customer services leader who is visionary and pro-active with strong drive, passion, integrity and commitment to achieve business results by focusing on delivering exceptional Customer Services.

Over 20 years Blue Chip experience across a broad variety of functions. Strong commitment to excellence in customer service delivery, with a proven track record in customer service management, change and programme management, people management, business excellence, strategy & planning and managing in an international and multi-cultural environment.

Martin Summerhayes’s Specialties:

Innovation, Service Excellence, Customer Service Management, Services Operations & Service Delivery, Strategy & Business Planning, Total Customer Experience, Customer Insight & Operations Design, Customer Satisfaction Enhancement, Business Intelligence / Information Management / MDM, Senior Programme Management, Consultancy & Facilitation of Change, Business Process Management & Reengineering, Business & IT Alignment / Governance, Business Solutions Development, Management of Change

Martin Summerhayes’s Experience

Head of Strategy & Business Change

Fujitsu Services

(Public Company; Information Technology and Services industry)

January 2008 — Present (2 years )

Responsible for the Strategy & Business Planning for infrastructure focused service delivery; covering customers, partners, employees and new business opportunities. Also act as trusted advisor. Reported to UK&I Infrastructure Services Director and subsequently UK&I Core Shared Services Director.

Set up new strategy & planning processes for UK&I Infrastructure Services delivery organisation covering 3,500 people, £350million cost pa & 170 customers. Developed Competency Centre Services model for 500 UK&I Shared Service delivery personnel. Creation of new Global Infrastructure Services Portfolio, aligned to Global delivery & services model. Devised Performance Measurement and Management System program based on Balanced Scorecard measurement methodologies to drive operational services performance. Centralised reporting for the UK&I, alignment with Management Incentive Program & internal IT. £480k pa programme spend