
Sales Engineer at Kaplan Compliance Solutions
Indianapolis, Indiana Area

Sales Engineer at Kaplan Compliance Solutions
Indianapolis, Indiana Area
3 more...
Versatile engineer with experience in sales support, sales operations, Salesforce.com administration, supply chain management, technical support and troubleshooting, software business requirements elicitation, and technical project management; Strong background in industrial engineering, including facility utilization, time & motion study design and execution, and process improvement & implementation in the logistics industry.
Responsibilities & Accomplishments as a Business Analyst:
• Lead team of Network Administrators in implementation of Management and Monitoring system
• Gathered requirements, calculated ROI, and implemented centralized imaging project
• Provided analysis and process improvements for facility cost reduction project.
Responsibilities & Accomplishments as a Process Engineer:
• Mapped facility layouts and implemented more efficient designs
• Designed and performed time studies of warehouse and office processes
• Used quantitative and qualitative observations to identify, design, and implement process improvements
• Helped to implement an internal ISO 9001 audit process, and audited numerous facilities.
• Implemented improved workflows
Business Requirements Elicitation, Technical Project Management, Process Flow, Systems Analysis and Design
Process Improvement, Facility Layout Improvement, Time Studies.
Technical Event Production (live video, audio, lighting) and DJing
(Religious Institutions industry)
July 2008 — Present (1 year 1 month)
(Computer Software industry)
June 2008 — Present (1 year 2 months)
Support sales team as a technical product expert
Administrate Salesforce.com
(Partnership; 1-10 employees; Media Production industry)
January 2005 — Present (4 years 7 months)
There It Is Productions is a video editing and live production partnership. We have completed various freelance projects and produced a number of conferences and events.
M.S. , Engineering Management , 2004 — 2008
B.S. , Computer Engineering , 2000 — 2004
1996 — 2000
new technology, live event production, computers, dogs
American Baptist Youth, Rose-Hulman Alumni Association