Senior, Experienced Customer Service & Credit Control Professional, and Internet Marketer.
Hong Kong
- Current
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- Project Director - Billing and Order Management at PCCW
- Past
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- Group Manager Corporate Process and Audit at REACH Global Services
- Partner - Telecommunications Practice at Mercatela
- Senior Manager at Arthur D Little
8 more...
- Education
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- University of Natal, Durban, South Africa
- Recommended
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3 people have recommended Martin - Connections
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90
connections
- Industry
- Management Consulting
- Websites
Martin Malden’s Summary
A senior, experienced and successful executive in the corporate world who also runs his own Internet Marketing business.
In the Corporate world, his background is Customer Service Management and Billing & Credit Operations in Consumer Financial Services (American Express, JP Morgan, London International Stock Exchange) and Telecommunications (Hutchison, Vodafone, PCCW).
Worked with the Dale Carnegie Training organisation in the UK and qualified as a Management Seminar instructor.
Successfully managed the establishment of new customer management operations for mobile telecoms start ups in both the UK (Orange) and Asia (SUNDAY).
6 years of International Consultancy experience, including 4 years of General Management and Regional Business Development throughout Asia. Completed successful international consultancy assignments for clients in many countries in Europe and Asia, as well as the UK and US.
Strong international/multi-cultural experience and skills, having grown up in Africa, lived in the UK for 15 years, in Asia for more than 12 years and worked in, or completed projects in, 22 countries around the world.
Runs his own Internet Marketing business. Designs, builds and maintains his own websites and blogs.
Is particularly interested in the development of Web 2.0 and using Web 2.0 techniques (blogs, forums, social networking, bookmarking and other emerging promotional channels), linked with RSS, to promote online businesses and websites.
Also successfully runs PPC campaigns (focusing on Google Adwords), email marketing campaigns, and paid & free advertising campaigns on the Internet.
Is constantly on the lookout for new techniques of marketing online.
Martin Malden’s Specialties:
Customer Care, Customer Service Management, Operations Strategy, Business Process Re-Engineering, Operations Reviews, Call Centre Management, Receivables Management (credit control), Organization Design for Customer Operations, Business Development for Professional Services, General Management, Website Design and Build, Online Advertising, Internet Marketing, Google Adwords Campaigns, Web 2.0 Techniques, Blog Marketing, Forum Marketing.
