Martin Malden

Current

• Partner at Hong Kong Holiday Apartments
• Owner at Abledragon Marketing

Past

• Project Director - Billing and Order Management at PCCW
• Group Manager Corporate Process and Audit at REACH Global Services
• Partner - Telecommunications Practice at Mercatela

• Senior Manager at Arthur D Little
• Deputy Managing Director at Contactica (Asia) Ltd
• Director - Customer Operations and Billing at Contactica Ltd (UK)
• Senior Customer Service Manager at Vodafone
• Senior Credit Control Manager at Hutchison Telecom
• Training and Quality Assurance Manager at H.L. Communications
• Customer Service Manager at London International Stock Exchange
• Operations Manager at J.P. Morgan
• Senior Manager - Operations at American Express

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Education

• University of Natal, Durban, South Africa
• Allan Wilson Technical High, Harare, Zimbabwe.

Recommended

5 people have recommended Martin

Connections

139 connections

Industry

Management Consulting

Martin Malden’s Summary

A senior, experienced and successful executive in the corporate world who also runs his own Internet Marketing and Website Services business.

In the Corporate world, his background is Customer Service Management and Billing & Credit Operations in Consumer Financial Services (American Express, JP Morgan, London International Stock Exchange) and Telecommunications (Hutchison, Vodafone, PCCW).

Worked with the Dale Carnegie Training organisation in the UK and successfully qualified as a Management Seminar instructor.

6 years of International Consultancy experience, including 4 years of General Management and Regional Business Development throughout Asia. Completed successful international consultancy assignments for clients in many countries in Europe, the Middle East and Asia, as well as the UK and US.

Strong international/multi-cultural experience and skills, having grown up in Africa, lived in the UK for 15 years, in Asia for more than 14 years and worked in, or completed projects in, 22 countries around the world.

Runs his own Internet Marketing business. Designs, builds and maintains his own websites and blogs.

Offers website design services (standards compliant), SEO services, copywriting services, and WordPress installation and maintenance services, mainly to small and medium sized off-line businesses.

Is particularly interested in the development of Web 2.0 and using Web 2.0 techniques (blogs, forums, social networking, bookmarking and other emerging promotional channels), linked with RSS, to promote online businesses and websites.

Also successfully runs PPC campaigns (focusing on Google Adwords), email marketing campaigns, and paid & free advertising campaigns on the Internet.

Is constantly on the lookout for new techniques of marketing online.

Partner at Hong Kong Holiday Apartments, a boutique agency managing short to medium stay self catering apartments in Hong Kong.

Martin Malden’s Specialties:

Customer Care, Customer Service Management, Business Process Re-Engineering, Operations Reviews, Call Centre Management, Receivables Management (credit control), Organization Design for Customer Operations, Website Design and Build, WordPress Blog Installation, Wordpress Blog Maintenance, Online Advertising, Internet Marketing Strategies.

Martin Malden’s Experience

• Partner

  Hong Kong Holiday Apartments

  (Hospitality industry)

  March 2009 — Present (9 months)

  Self Catering short to medium term stay self catering apartments in Hong Kong.

• Owner

  Abledragon Marketing

  (Management Consulting industry)

  July 2006 — Present (3 years 5 months)

  Website Design, Search Engine Optimisation, Copy Writing, Wordpress Blog Installation and Maintenance, Internet Marketing Strategies.

• Project Director - Billing and Order Management

  PCCW

  (Public Company; PCCWY; Telecommunications industry)

  January 2004 — August 2009 (5 years 8 months)

  Project Leadership, Vendor Management, Operational Reviews and Business Process Re-Engineering. 2 releases of the new system successfully implemented.

• Group Manager Corporate Process and Audit

  REACH Global Services

  (Privately Held; 501-1000 employees; Telecommunications industry)

  2002 — 2004 (2 years )

  Business Process Re-Engineering, Business Process Review and Audit, Change Management

• Partner - Telecommunications Practice

  Mercatela

  (Privately Held; 51-200 employees; Management Consulting industry)

  2001 — 2001 (less than a year)

  Strategy Development, Organizational Development, Business Development and Consulting Assignments throughout Asia, Project Management and Project Delivery

• Senior Manager

  Arthur D Little

  (Privately Held; 1001-5000 employees; Management Consulting industry)

  1999 — 2001 (2 years )

  Business Development througout Asia, International Consulting Assignments. Project Management, Project Delivery, Customer Operations Business Strategy, Customer Operations Organizational Development, Change Management, Due Diligence Reviews, New Licence Applications.

• Deputy Managing Director

  Contactica (Asia) Ltd

  (Privately Held; 11-50 employees; Management Consulting industry)

  February 1997 — February 1999 (2 years 1 month)

  Business Development throughout Asia and International Consulting Assignments. Project Management, Project Delivery, Customer Operations Business Strategy, Customer Operations Organizational Development, Due Diligence Reviews, System Requirements Definitions, Vendor Evaluations, General Management of the company

• Director - Customer Operations and Billing

  Contactica Ltd (UK)

  (Management Consulting industry)

  1994 — 1997 (3 years )

  International Business Development and Consulting Assignments. Project Management, Project Delivery, Customer Operations Business Strategy, Customer Operations Organizational Development, System Requirements Definitions, Vendor Evaluations.

• Senior Customer Service Manager

  Vodafone

  (Public Company; 5001-10,000 employees; Telecommunications industry)

  1993 — 1994 (1 year )

  Operations Strategy, Organisation Development, Credit Assessment, Fraud Management, Call Centre Management, Customer Service Management, Receivables Management, Business Process Review, System Requirements Definitions, Integration of Acquired Customer Bases.

• Senior Credit Control Manager

  Hutchison Telecom

  (Public Company; 1001-5000 employees; Telecommunications industry)

  1990 — 1993 (3 years )

  Operations Strategy, Organizational Development, Credit Assessment, Receivables Management, Business Process Overhaul, System Requirements Definitions, part of the team that set up Orange

• Training and Quality Assurance Manager

  H.L. Communications

  (Privately Held; 51-200 employees; Telecommunications industry)

  1989 — 1990 (1 year )

  Quality Management, Staff Training, Management Training and Development

• Customer Service Manager

  London International Stock Exchange

  (Public Company; 1001-5000 employees; Financial Services industry)

  1988 — 1989 (1 year )

  Customer Service Management

• Operations Manager

  J.P. Morgan

  (Public Company; 5001-10,000 employees; Banking industry)

  1987 — 1988 (1 year )

  Banking Operations Management

• Senior Manager - Operations

  American Express

  (Public Company; 5001-10,000 employees; Financial Services industry)

  1977 — 1987 (10 years )

  Wide Ranging series of increasingly senior positions over 10 years in: Customer Service, Call Centre Management, Credit Management, Fraud Management, Organizational Development, System Requirements Definitions, Business Process Review, Business Development, Business Planning, budgetting and forecasting for American Express Card, Travellers Cheques and Business Travel Customers.

Martin Malden’s Education

• University of Natal, Durban, South Africa

  BA , History and Law subjects , January 1972 — November 1975

• Allan Wilson Technical High, Harare, Zimbabwe.

  1966 — 1970