Martin MacLeod

Current

Wintel Engineer at BNP Paribas Fortis

Past

Wintel & Web Engineer at BNP Paribas
Grid Engineer at Rabobank
Infrastructure Engineer at BNP Paribas

Technical Author at Commerzbank
Desktop Support at Neoone.com

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2 more...

Education

University of Westminster

Recommended

13 people have recommended Martin

Connections

237 connections

Industry

Information Technology and Services

Websites

My Blog

Martin MacLeod’s Summary

Connect to me using martin237@gmail.com if you want to get in touch.

A business aligned infrastructure specialist that owns issues, completes projects and delivers and effective platform for revenue generation.

Key technologies and skills:
Datasynapse grid
HP/IBM blade server deployment and support
VMWare ESX for virtualization/consolidation
Windows NT/2000/2003/2008 including SRDF/C.E clustering
Unicenter NSM, Citrix, MQ series, Nagios/VMware
Websphere/IIS/Business objects
Exchange/SharePoint/IIS
Platform upgrades, decommissioning and data center moves
ION/LIFFE/ION/GLTrade application support
Legato/Tivoli backups and restore
Experience supporting UBIX/ClearVision/Kondor/Oasys and MK View applications.

Martin MacLeod’s Specialties:

Windows NT4/2000 and 2003 server support, configuration, performance monitoring and profiling. Extensive HP knowledge and experience, IBM bladecenter technologies. Meeting service level agreements, exceeding customer expectations, focus on delivery. A team player.

Martin MacLeod’s Experience

Wintel Engineer

BNP Paribas Fortis

(Public Company; Financial Services industry)

July 2009 — Present (6 months)

On going platform evolution of the server estate to stay in line with vendor recommendations, fault identification and resolution of operating system and hardware issues, working with external vendors and service providers as required.

• Support and evolution of shared infrastructure services; Microsoft Exchange and Blackberry Server, SharePoint environments and File and print.
• Support and management of the Citrix farms and environments, application publishing, escalation of support issues and migration of users as appropriate.
• Application support, effectively working with external vendors to continue maintaining and supporting Middle and Back Office systems.
• Management and support of application systems including the underlying Wintel platforms.
• Integration and separation of data and application systems in line with the Fortis/BNP Paribas separation and integration projects.
Wintel & Web Engineer

BNP Paribas

(Public Company; BNP; Banking industry)

June 2007 — April 2009 (1 year 11 months)

Day to day support of the development, staging and production Wintel application and infrastructure servers including web application support on IIS, WebSphere and Apache on Linux.

Technical lead in the Windows 2003 service pack 1 upgrade project, evaluating the impact, arranging downtime from the relevant stakeholders and providing a weekly report of the project status and servers outstanding.
Application deployments in IIS and Websphere, using application scripts as required, during scheduled windows following the change process where appropriate.
Technical lead in the SAN switch upgrade project, which required the Emulex drivers and firmware, be upgraded for the servers in scope. Arranged the relevant downtime and reporting the status to the Project Manager.
Support of the Citrix infrastructure, application publishing, providing support to the various application teams and business units as appropriate.
Effectively working with application support teams in fault resolution and as a point of escalation, maintaining a clear focus on service delivery and accountability through the help desk, change and service request system.
Working weekends and providing on call support in line with business requirements, escalating issues as appropriate. This included Microsoft security patching, system upgrades and disaster recovery exercises or platform project upgrades like service pack deployments, vendor driver/firmware upgrades such as HP/Emulex.
Removing and racking servers, providing hardware support, escalating issues as appropriate in line with business requirements.
Wrote and updated documentation including guides/best practice to aid production support and share knowledge. Created scripts and simple tools for management reporting and administration.
Continued use of the server inventory database, updating and managing records, running reports in SQL for the management team as required.
Grid Engineer

Rabobank

(Privately Held; Banking industry)

December 2006 — June 2007 (7 months)

Support and management of the DataSynapse GridServer implementation, with a clear focus on service availability, efficient use of infrastructure and maintaining performance to the end user.
Application deployment to the development, UAT and production grids using the change process as appropriate
On call production support of the DataSynapse grid, escalating issues to application support teams or infrastructure teams were appropriate.
Escalated issues to DataSynapse for continued service improvement in partnership with the application support teams.
Performance monitoring of the grid engines, brokers and application batch times. Provided grid usage statistics for analysis by the management team.
Ongoing dialogue with the various business sponsors and stakeholders of the grid ensuring that configuration changes made for one application would not have an impact on other applications.
Evolution of the grid management documentation and reporting processes in partnership with the stakeholders to create a clear line of communication to the end users or potential users of the grid.
Evolution of the grid management team communication and reporting processes in partnership with the stakeholders to create a clear Enhancement of the grid management processes including adequate documentation, to ensure the change management processes were followed, to deliver an industrial strength grid solution for the business.
Infrastructure Engineer

BNP Paribas

(Public Company; 10,001 or more employees; Investment Banking industry)

April 2002 — December 2006 (4 years 9 months)

Provided server platform support services for Capital Markets business activities, on a 24 by 7 basis, internationally from London. The server estate comprising: 4700 physical and 400 virtual production and non-production servers.
- Blade deployments using altiris deployment tool, and day to day management of the grid infrastructure.
- On going evolution of the blade image to work with the different hardware configurations and model types.
- Building physical and virtual servers, including EMC attached metropolitan clusters with windows nt4/2000 and 2003.
- Active fault resolution, crash dump analysis, issue handling, capicity planning of the various production and non-production environments.
- Documentation for the server build and decommissioning process, established and issued the security patch reports.
- Active part in the server consolidation, and windows migration projects.
Technical Author

Commerzbank

(Public Company; 5001-10,000 employees; Investment Banking industry)

February 2002 — April 2002 (3 months)

Technical author for the data center move and disaster recovery project. Accurate documentation for various levels, for technical and business sponsors involved.
Desktop Support

Neoone.com

(Privately Held; 11-50 employees; Information Technology and Services industry)

December 2000 — January 2002 (1 year 2 months)

Technical support and client facing role with this internet based business, providing desktop configuration, support and recycling.
• Standardised the hardware platforms to reduce total cost of ownership, reducing the effort taken to rebuild or deploy a new desktop for new joiners.
• Working with the management team to establish a standard build which was consistent and configured ready for use by the end user.
• Client facing role providing remote and on-site support configuring Compaq desktops and laptops, managing customer expectations with a focus on reliable service delivery.
• Provided installation and support documentation for the desktops and laptops deployed.