Martha Cisneros

Current

Technological Support Engineer at Ternium

Past

Coordinator at Comunidad Iberoamericana de Sistemas del Conocimiento Célula Monterrey
Information Systems Coordinator at ITESM
Training at Esilog

Redaction Services Coordinator of Trovando.com at Zona Acústica
Jr. Analyst at Neoris
HTML & CSS Editor at Ensitech
Internship at AT&T
HTML & CSS Editor at Ensitech
Techonological Assistance at ITESM

see less...

6 more...

Education

Instituto Tecnológico y de Estudios Superiores de Monterrey
Instituto Tecnológico y de Estudios Superiores de Monterrey
Universidad Pontificia Comillas

Universidad de Monterrey

see less...

1 more...

Recommended

2 people have recommended Martha

Connections

122 connections

Industry

Information Technology and Services

Martha Cisneros’s Summary

• Experience in the field of Information Architecture in a wide variety of business applications.
• Experience in Training, Technical Training
• Expertise in Change Management process
• Expertise in Desktop Support and Customer Service
• Expertise in Elaborating User Requirements

I want to keep developing myself as a information systems professional. I enjoy Web Programming, Web Design, Usability, Knowledge Management, Strategic information alignment, and everything related with Information Management.

I believe that the combination of my business experience and my personal training is well-suited to different markets.

I'm very interest in the field of Information Science and Knowledge Management, also in the development of Communities of Practice, the way the knowledge move in the organization. I want to specialize in align IT with KM.

Martha Cisneros’s Specialties:

Training, Knowledge Management, Web technologies, Web Development and Design, Usability, Information Architecture, Life Long Learning, Fully bilingual

Martha Cisneros’s Experience

Technological Support Engineer

Ternium

(Public Company; TX; Mining & Metals industry)

October 2009 — Present (2 months)

Identify and analyze the problems, goals and needs of customers and to plan, design and provide support for the implementation of effective solutions and improved information systems.
Coordinator

Comunidad Iberoamericana de Sistemas del Conocimiento Célula Monterrey

(Research industry)

June 2008 — August 2009 (1 year 3 months)
Information Systems Coordinator

ITESM

(Educational Institution; Higher Education industry)

September 2007 — July 2009 (1 year 11 months)

Coordination of E-learning Technological Platforms used in the Main Campus of the University System as part of Educative Development and Training Department. It includes user support and training plus interaction with the technicians that maintained the whole database connection of the E-learning Platforms.
Training

Esilog

(Computer Software industry)

June 2007 — August 2007 (3 months)

High Performance Training Team focused on increase the labor yield through appropriate use of processes with Rational Unified and Agile Methodologies, as well as the correct design and implementation of architectures based on Java systems and design patterns. Developed Java Application for Online Data Management, which can be accessed at the website, coded and implemented using Servlets in Java.
Redaction Services Coordinator of Trovando.com

Zona Acústica

(Music industry)

January 2006 — June 2007 (1 year 6 months)
Jr. Analyst

Neoris

(Privately Held; 1001-5000 employees; Information Technology and Services industry)

November 2006 — May 2007 (7 months)

Implemented OO techniques such as UML methodology (use cases, sequence diagrams and activity diagrams) and developed class diagrams for one client of Neoris. Support the documentation of the application and gave usability advice.
HTML & CSS Editor

Ensitech

(Privately Held; 11-50 employees; Internet industry)

August 2006 — November 2006 (4 months)
Internship

AT&T

(Public Company; 10,001 or more employees; T; Telecommunications industry)

June 2006 — August 2006 (3 months)

Internship at AT&T Storage Design and Planning Department through Webster University International Business Internship Exchange in Partnership with the State of Missouri.
HTML & CSS Editor

Ensitech

(Internet industry)

August 2005 — May 2006 (10 months)

Developed the user manuals and instructive videos for the clients that use the web applications. Modified and implemented themes for the Content Manager tool developed in-house. Provided usability analysis for the e-business tools through the HUARs (Human Usability Aspects Reports)
Techonological Assistance

ITESM

(Educational Institution; 10,001 or more employees; Higher Education industry)

January 2004 — May 2005 (1 year 5 months)

Martha Cisneros’s Education

Instituto Tecnológico y de Estudios Superiores de Monterrey

M.S. , Information Science & Knowledge Management , 2008 — 2011 (expected)

Activities and Societies:

MenTe Mujeres en Tecnología
Instituto Tecnológico y de Estudios Superiores de Monterrey

B.S. , Computer Technologies & Software Engineering , 2002 — 2007

Activities and Societies:

SISCTI, Grupo Valores Brigadas Misioneras
Universidad Pontificia Comillas

Exchange Program , Ethics , 2005 — 2005
Universidad de Monterrey

Mid School , 1997 — 2000