Marny Smith

Customer Support Manager at ChallengePost / Community Manager at NY Creative Interns

Location: Greater New York City Area
Industry: Internet

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Marny Smith's Overview

Current

Customer Support Manager at ChallengePost
Community Manager at NY Creative Interns

Past

Publicity Manager at Ryland Peters & Small
Casting Assistant at Hopkins, Smith & Barden
Intern at Playbill

Intern at ACME Talent & Literary

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Education

New York University
New School University
Bronx High School of Science

Recommendations

10 people have recommended Marny

Connections

232 connections

Websites

SUMMARY OF QUALIFICATIONS:
B.A. in Literature from The New School
Excellent writing skills
Administrative experience
Professional phone manner
Proficiency with computers
Proactive

Specialties

Community Management, Blogging, Photoshop, Social Media, Tumblr, Hootsuite.

Customer Support Manager

ChallengePost

Privately Held; 11-50 employees; Internet industry

April 2011 – Present (11 months)

- Respond to all user questions, suggestions, concerns.
- Liaise user feedback to product and engineering team.
- Function as Office Manager ensuring office operations run smoothly.

Community Manager

NY Creative Interns

Privately Held; 1-10 employees; Think Tanks industry

November 2010 – Present (1 year 4 months)

-Manage Twitter account tweeting internship listings, motivational quotes, tech news.
-Oversee Facebook account posting questions, comments, and new content daily.
-Curate weekly e-newsletter with job listings and upcoming events.

Publicity Manager

Ryland Peters & Small

February 2007 – January 2011 (4 years)

-Oversee US publicity for 100 front-list titles.
-Forged relationships with print and online editors to review and promote titles in various topics, including home décor, cooking, crafts, and babies/children.
-Built and maintained contacts with critical media and blogging resources.
-Steadily improved the market visibility of titles, resulting in increased in sales between 2007 and 2010. e.g. 18% increase in sales on Amazon.com.

Casting Assistant

Hopkins, Smith & Barden

November 2005 – October 2006 (1 year)

-Managed simultaneous relationships with three casting directors and a casting associate, balancing priorities among all four.
-Worked on multiple feature ﬁlms in various stages of development.
-Maintained staff productivity by coordinating with agents and managers to set up auditions, conﬁrm actor availability and tape auditions.

Intern

Playbill

Privately Held; 51-200 employees; Publishing industry

June 2004 – August 2004 (3 months)

-Maintained and updated content for Playbill.com, the online marketing companion to
Playbill, the performing arts industry’s pre-eminent sales and marketing publication.
-Created keywords and tagged archived stories to increase visibility and trafﬁc throughout the site.

Intern

ACME Talent & Literary

Privately Held; 11-50 employees; Broadcast Media industry

June 2003 – August 2003 (3 months)

Assisted agent Nina Shreiber and her clients working in ﬁlm, theater and television.

New York University

Certificate in Digital and Graphic Design Production

2009 – 2010

New School University

B.A, Literature

2005

Bronx High School of Science

Websites:

Interests:

Community management, social media strategy, social media instruction, community management, online relationship management, networking, mentoring programs, human resources, customer service, customer support, career services.

Groups and Associations: