Mark Vigoroso

Current

• Strategic Market Development at Verizon Wireless - Qualcomm M2M Joint Venture ("nPhase")
• MBA Candidate: Management & Strategy, Finance, Marketing at Kellogg School of Management

Past

• Chief Services Strategist at QUALCOMM Enterprise Services
• Chief Research Officer & SVP, Service Chain Research at Aberdeen Group
• Senior Columnist at The E-Commerce Times

• Senior Product Manager at Newmediary, Inc. (now CNET)
• Product Manager at PurchasingCenter.com, Inc.
• Internet Product Manager at Reed Business Information

see less...

3 more...

Education

• Northwestern University - Kellogg School of Management
• Colby College
• King's College London, U. of London

see less...

Recommended

13 people have recommended Mark

Connections

500+ connections

Industry

Information Technology and Services

Mark Vigoroso’s Summary

Seasoned business development professional with 10+ years experience in enterprise technology research, early-stage product management, strategic marketing, entrepreneurial leadership, and sales growth. Leading domain expert in the evolution and adoption of service-based business models in discrete manufacturing industries.

Mark Vigoroso’s Specialties:

Software product management, industry marketing, solution selling, strategic alliance development, thought leadership (publishing, speaking, etc.) on emerging service & supply chain technology trends

Mark Vigoroso’s Experience

• Strategic Market Development

  Verizon Wireless - Qualcomm M2M Joint Venture ("nPhase")

  (Information Technology and Services industry)

  July 2009 — Present (6 months)

• MBA Candidate: Management & Strategy, Finance, Marketing

  Kellogg School of Management

  (Educational Institution; Higher Education industry)

  June 2008 — Present (1 year 7 months)

• Chief Services Strategist

  QUALCOMM Enterprise Services

  (Public Company; QCOM; Telecommunications industry)

  April 2007 — July 2009 (2 years 4 months)

  Founded professional services practice within QES; now focused on helping industrial, commercial, medical, construction equipment, and other OEMs and their service providers in developing and sustaining business cases for "Smart Services" solutions and in commercializing these offerings for mass-market consumption. For more on "Smart Services," see www.SmartServicesBlog.com.

• Chief Research Officer & SVP, Service Chain Research

  Aberdeen Group

  (Public Company; Information Technology and Services industry)

  April 2002 — March 2007 (5 years )

  • Founded service chain research practice and grew it to 5 analysts, 3 account executives, and $3 million in annual sales in two years.
  • Re-architected product and service strategy of 15-year-old technology market research firm, and drove company-wide adoption of new research and revenue models.
  • As member of 4-person executive management team, helped to position and sell Aberdeen Group to Harte-Hanks in 2006.
  • Worked closely with such clients as Oracle, SAP, DHL, Solectron, Panasonic, FedEx, Palm, Ford Motor Company, GE Healthcare, GE Fleet Services, and IBM on strategic marketing and product initiatives involving service parts optimization, field service management, warranty management, reverse logistics, and remote product service (RPS).
  • Published hundreds of thought leadership and original research publications in supply and service chain management.
  • Earned Monthly Company Leadership Awards (January and June 2004) and Annual Leadership Award (2004)

• Senior Columnist

  The E-Commerce Times

  (Privately Held; 11-50 employees; Online Media industry)

  July 2001 — April 2002 (10 months)

• Senior Product Manager

  Newmediary, Inc. (now CNET)

  (Privately Held; 51-200 employees; Computer Software industry)

  September 2000 — May 2001 (9 months)

• Product Manager

  PurchasingCenter.com, Inc.

  (Privately Held; 51-200 employees; Computer Software industry)

  August 1999 — September 2000 (1 year 2 months)

• Internet Product Manager

  Reed Business Information

  (Public Company; 5001-10,000 employees; Online Media industry)

  December 1996 — August 1999 (2 years 9 months)

Mark Vigoroso’s Education

• Northwestern University - Kellogg School of Management

  MBA , Marketing, Management & Strategy, Finance , 2008 — 2010 (expected)

  Dean's List (2009)

• Colby College

  BA , 1992 — 1996

• King's College London, U. of London

  JYA , 1995 — 1995

Additional Information

Mark Vigoroso’s Interests:

Christian Faith, my wife and daughter, photography, writing, domestic and international travel, soccer, ultimate frisbee, percussion, kayaking, skiing, rollerblading, music, good food, foreign languages (working knowledge of French, German, and Portuguese).

Mark Vigoroso’s Groups:

Board Member - Arizona State University's Center for Services Leadership (CSL)
Member - The First Wednesday Group: An Executive Roundtable for Services and Support Leaders
Advisory Board member for the International Quality and Productivity Center (IQPC)’s Service Management conference series

•    Executive Suite
•    Christian Professionals Worldwide
•    International Network of Social-Eco Entrepreneurs
•    Reed Business Information
•    Habitat for Humanity [official group]
•    Qualcomm Inc.
•    Colby College Alumni & Friends
•    Kellogg School of Management
•    Remote Device Monitoring & Management Solution Providers
•    CMO Executive Network
•    King's College London
•    Coffee with Nexus
•    Center for Services Leadership Board of Advisors
•    Smart Services Leadership Consortium

Mark Vigoroso’s Honors:

"Editors Award" from AFSM International (2008) - recognizes the individual who has demonstrated expert knowledge on issues critical to the effective operation of a services organization
Supply & Demand Chain Executive Magazine "Pro to Know" (2008)
Aberdeen Group Monthly Company Leadership Awards (January and June 2004)
Aberdeen Group Annual Leadership Award (2004)