Mark T. Masterson

Mark T. Masterson

Chief Information Officer at Arizona Department of Education

Phoenix, Arizona Area
Information Services

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Mark T. Masterson's Overview


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Mark T. Masterson's Summary

Mark is a Computer World 100 Honoree for 2014. He is a Global Information Technology Executive and a Business Visionary who has extensive experience in leading large scale Business and IT Transformation.

He is a strategic thinker who has developed and implemented IT organizational and business solutions that resulted in greater ROI, reduced costs, improved efficiency and higher quality.

In addition Mark has a comprehensive portfolio of experience in full life cycle Information Technology. This includes extensive experience in data center build out; infrastructure rationalization/utilization; and large scale network/operations excellence driving high availability and sustainability exceeding SLAs.

Mark has proven to be motivational, hands on leader who has successfully managed large globally dispersed and culturally diverse team. These teams have included a wide range of functions including: ERP (SAP, PeopleSoft, and Oracle), ecommerce, business intelligence, sales, and supply chain.

Mark has the innate ability to drive transformation and continuous improvement within these teams As a result of his exceptional leadership style Mark was selected by DP/DHL executive management .to inspire, lead and transform underperforming IT teams.

Specialties: Executive Leadership through Extreme Change
Organizational Turnaround
Recruiting and coaching winning teams
On-shore / Offshore / Near Shore Matrix Model
Business Intelligence
Master Data Management
Global Execution
Six Sigma/Lean /ITIL /CMMI
Product Management / Program Management
Business Process Management
Emerging Technologies
IT Infrastructure Leadership
E Commerce and Cust Svc
ERP (SAP, PS, Oracle, MS)
Expert in Agile System Development

Mark T. Masterson's Projects

Mark T. Masterson's Honors and Awards

  • 2014 Computer World 100 Honoree

    Computer World Magazine
    • February 2014

    Quick ROI project: IT recently adopted ChangeGear as its IT service management system, allowing the department to significantly improve its ability to track support requests, reduce response time, measure our effectiveness and enhance our services. Customers have noticed fewer dropped calls and enjoy one-call resolution.

    A recent innovative staff idea: A nontechnical member of my staff proposed building one product marketing plan that included all Arizona Education Learning & Accountability System products. Key customers and end users will quickly understand what each product's direct value is to them personally. The approach is in response to the confusion the individual product rollouts were creating for our customers.

    How are you building an IT department for the future? Our team employs best-in-class tools to work in concert with an architectural design concept that accounts for tomorrow's technology.

Mark T. Masterson's Skills & Expertise

  1. Business Transformation
  2. Process Engineering
  3. Cloud Computing
  4. Program Management
  5. Business Intelligence
  6. Negotiation
  7. Product Management
  8. Emerging Technologies
  9. IT Transformation
  10. ITIL
  11. Strategy
  12. Integration
  13. Business Process
  14. Security
  15. Process Improvement
  16. IT Management
  17. Agile Methodologies
  18. Change Management
  19. Oracle
  20. IT Strategy
  21. Databases
  22. SDLC
  23. Business Process Management
  24. Requirements Analysis
  25. Data Center
  26. Telecommunications
  27. Team Building
  28. IT Service Management
  29. Strategic Planning
  30. Management
  31. SAP ERP
  32. Enterprise Software
  33. Business Analysis
  34. Quality Assurance
  35. Software Development
  36. Information Technology
  37. Software Project Management
  38. SOA
  39. Vendor Management
  40. Networking
  41. Leadership
  42. SAP
  43. Outsourcing
  44. Budgets
  45. CRM
  46. Team Leadership
  47. Disaster Recovery
  48. Enterprise Architecture
  49. E-commerce
  50. Cross-functional Team Leadership

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