Mark T. Masterson
Chief Information Officer at Arizona Department of Education
- Phoenix, Arizona Area
- Information Services
Mark T. Masterson's Overview
Mark T. Masterson's Summary
Mark is a Computer World 100 Honoree for 2014. He is a Global Information Technology Executive and a Business Visionary who has extensive experience in leading large scale Business and IT Transformation.
He is a strategic thinker who has developed and implemented IT organizational and business solutions that resulted in greater ROI, reduced costs, improved efficiency and higher quality.
In addition Mark has a comprehensive portfolio of experience in full life cycle Information Technology. This includes extensive experience in data center build out; infrastructure rationalization/utilization; and large scale network/operations excellence driving high availability and sustainability exceeding SLAs.
Mark has proven to be motivational, hands on leader who has successfully managed large globally dispersed and culturally diverse team. These teams have included a wide range of functions including: ERP (SAP, PeopleSoft, and Oracle), ecommerce, business intelligence, sales, and supply chain.
Mark has the innate ability to drive transformation and continuous improvement within these teams As a result of his exceptional leadership style Mark was selected by DP/DHL executive management .to inspire, lead and transform underperforming IT teams.
Specialties: Executive Leadership through Extreme Change
Recruiting and coaching winning teams
On-shore / Offshore / Near Shore Matrix Model
Master Data Management
Six Sigma/Lean /ITIL /CMMI
Product Management / Program Management
Business Process Management
IT Infrastructure Leadership
E Commerce and Cust Svc
ERP (SAP, PS, Oracle, MS)
Expert in Agile System Development
Mark T. Masterson's Projects
Mark T. Masterson's Honors and Awards
2014 Computer World 100 HonoreeComputer World Magazine
- February 2014
Quick ROI project: IT recently adopted ChangeGear as its IT service management system, allowing the department to significantly improve its ability to track support requests, reduce response time, measure our effectiveness and enhance our services. Customers have noticed fewer dropped calls and enjoy one-call resolution.
A recent innovative staff idea: A nontechnical member of my staff proposed building one product marketing plan that included all Arizona Education Learning & Accountability System products. Key customers and end users will quickly understand what each product's direct value is to them personally. The approach is in response to the confusion the individual product rollouts were creating for our customers.
How are you building an IT department for the future? Our team employs best-in-class tools to work in concert with an architectural design concept that accounts for tomorrow's technology.
Mark T. Masterson's Skills & Expertise
- Business Transformation
- Process Engineering
- Cloud Computing
- Program Management
- Business Intelligence
- Product Management
- Emerging Technologies
- IT Transformation
- Business Process
- Process Improvement
- IT Management
- Agile Methodologies
- Change Management
- IT Strategy
- Business Process Management
- Requirements Analysis
- Data Center
- Team Building
- IT Service Management
- Strategic Planning
- SAP ERP
- Enterprise Software
- Business Analysis
- Quality Assurance
- Software Development
- Information Technology
- Software Project Management
- Vendor Management
- Team Leadership
- Disaster Recovery
- Enterprise Architecture
- Cross-functional Team Leadership
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