
Diversified Manager
Greater Minneapolis-St. Paul Area

Diversified Manager
Greater Minneapolis-St. Paul Area
I have over 20 years of experience in Operations, Technology, Support Management, Project Management and Sales, working in the IT and service industry.
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Management, Operations, HR, Purchasing, Negotiation, Procurement
(Information Technology and Services industry)
July 2006 — December 2008 (2 years 6 months)
• Direct and effectively develop strategic goals into specific operating and business plans and decisions
• Manage multiple employees/individuals at multiple locations in a very fast paced environment
• Responsible for administrative cost, and quality management to ensure meeting metrics and goals
• Collaborating with vendors and monitoring their quality standards to ensure they are meeting their guarantees and warranty obligations
• Identifying trends, performing strategic quality analysis on various competencies and programs
• Responsible for Hiring / Firing, employee retention and attendance.
• Develop the appropriate product, marketing and operating strategy to sell surplus products utilizing online services
• Provide leadership, direction and skill development to direct reports; managing warehouse, distribution and customer service centers; Ensure appropriate prioritization of initiatives and good personnel management
(Information Technology and Services industry)
July 2004 — July 2006 (2 years 1 month)
• Managing hardware deployment teams, working with field technicians and clients
• Set up and designed the process work flow for new accounts with vendors from start to finish
• Manage program and project level issues and risk logs
• Implemented a specific manufacturer warranty for each account
• Initiated 3rd party support parameters for vendors
• Enterprise Resource Planning (ERP)
• Contract Negotiation
• Reviewed projects to ensure timelines and accuracy are met
(Information Technology and Services industry)
July 2000 — July 2004 (4 years 1 month)
• Management of floor supervisors and call center staff
• Direct end-user phone and email support for escalated customers
• Created training documents, resources for staff as needed
• Trained staff
• Highly involved with workforce management and load balancing (i.e. appropriate balance of staff)
• Handled customer service escalations and appeals, ensure compliance with Better Business Bureau (BBB), and State Attorney General Offices
• Develop a climate for superior customer service
Business
MN Workers Compensation 2005, St. Paul MN
NLP training, MN
Project Management Institute
health, fitness, running, movies, family
MN Workers Compensation 2005