Mark Salinas

Past

• Account Manager at VTGI
• Customer Operations Manager at VTGI
• Customer Service Manager at VTGI

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Education

• NAU, NCC, U of MN

Recommended

2 people have recommended Mark

Connections

38 connections

Industry

Information Technology and Services

Websites

• Mark Salinas Personal Blog

Mark Salinas’s Summary

I have over 20 years of experience in Operations, Technology, Support Management, Project Management and Sales, working in the IT and service industry.

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Mark Salinas’s Specialties:

Management, Operations, HR, Purchasing, Negotiation, Procurement

Mark Salinas’s Experience

• Account Manager

  VTGI

  (Information Technology and Services industry)

  July 2006 — December 2008 (2 years 6 months)

  • Direct and effectively develop strategic goals into specific operating and business plans and decisions
  • Manage multiple employees/individuals at multiple locations in a very fast paced environment
  • Responsible for administrative cost, and quality management to ensure meeting metrics and goals
  • Collaborating with vendors and monitoring their quality standards to ensure they are meeting their guarantees and warranty obligations
  • Identifying trends, performing strategic quality analysis on various competencies and programs
  • Responsible for Hiring / Firing, employee retention and attendance.
  • Develop the appropriate product, marketing and operating strategy to sell surplus products utilizing online services
  • Provide leadership, direction and skill development to direct reports; managing warehouse, distribution and customer service centers; Ensure appropriate prioritization of initiatives and good personnel management

• Customer Operations Manager

  VTGI

  (Information Technology and Services industry)

  July 2004 — July 2006 (2 years 1 month)

  • Managing hardware deployment teams, working with field technicians and clients
  • Set up and designed the process work flow for new accounts with vendors from start to finish
  • Manage program and project level issues and risk logs
  • Implemented a specific manufacturer warranty for each account
  • Initiated 3rd party support parameters for vendors
  • Enterprise Resource Planning (ERP)
  • Contract Negotiation
  • Reviewed projects to ensure timelines and accuracy are met

• Customer Service Manager

  VTGI

  (Information Technology and Services industry)

  July 2000 — July 2004 (4 years 1 month)

  • Management of floor supervisors and call center staff
  • Direct end-user phone and email support for escalated customers
  • Created training documents, resources for staff as needed
  • Trained staff
  • Highly involved with workforce management and load balancing (i.e. appropriate balance of staff)
  • Handled customer service escalations and appeals, ensure compliance with Better Business Bureau (BBB), and State Attorney General Offices
  • Develop a climate for superior customer service

Mark Salinas’s Education

• NAU, NCC, U of MN

  Business

  MN Workers Compensation 2005, St. Paul MN
  
  NLP training, MN
  
  Project Management Institute

Additional Information

Mark Salinas’s Websites:

• Mark Salinas Personal Blog

Mark Salinas’s Interests:

health, fitness, running, movies, family

Mark Salinas’s Honors:

MN Workers Compensation 2005

Mark Salinas’s Contact Settings

Interested In:

• career opportunities
• new ventures
• job inquiries
• expertise requests
• reference requests
• getting back in touch