Mark Hinkle

Current

Advisory Board Member at MindTouch, Inc.
Vice President, Community at Zenoss
President at Open Management Consortium

see less...

Past

Editor in Chief at Enterprise Open Source Magazine
Vice President Strategy and Corporate Development at Emu Software
Editor in Chief at LinuxWorld Magazine

Vice President BizDev and CIO at Win4Lin
Vice President, CIO at NeTraverse
Director, Technical Support at Earthlink
Director, Technical Support at MindSpring

see less...

4 more...

Education

York College of Pennsylvania
Universtiy of Pittsburgh

Recommended

8 people have recommended Mark

Connections

354 connections

Industry

Computer Software

Websites

Mark Hinkle’s Summary

Technology executive with keen interest in Linux and open source. Industry expert and analyst on emerging trends in service based software and infrastructure. Involved in open source software and product development for over 10 years both as a practitioner and vendor. Active in the open source community as a leader in commercialization and symbiotic interaction with open source projects.

Mark Hinkle’s Specialties:

Linux migration, Enterprise IT, Development, Services, Strategy, Executive, Customer Support, open source

Mark Hinkle’s Experience

Advisory Board Member

MindTouch, Inc.

(Privately Held; Information Technology and Services industry)

November 2008 — Present (9 months)

Serve as an advisor on open source business and lead generation go-to-market strategies.
Vice President, Community

Zenoss

(Privately Held; 11-50 employees; Computer Software industry)

October 2006 — Present (2 years 10 months)

Recruited to lead Open Source strategy and strategic partnerships for early stage venture-backed systems management company. Took on whole marketing role bringing open source project from obscurity to premier.

Employed a Web 2.0 strategy to leverage social networking and search engine optimization to raise Zenoss profile to the top of open source management industry in less than 6 months.
President

Open Management Consortium

(Non-Profit; 1-10 employees; Computer Software industry)

May 2006 — Present (3 years 3 months)

Founding member of the Open Management Consortium. Developed a strategy, recruited partners, and launched an organization dedicated to the commercial use and interoperability of open source software for systems management.

Initial responses from the community overwhelmingly postive with requests from numerous parties to the open source vendor community to participate. Intention is to drive interoperability and adoption of open source technologies for management in the enterprise.

www.open-management.org
Editor in Chief

Enterprise Open Source Magazine

(Privately Held; 51-200 employees; Writing and Editing industry)

May 2006 — September 2007 (1 year 5 months)

Serves as the founding editor of Enterprise Open Source Magazine, a continuation of LinuxWorld Magazine. Magazine is focused on the business uses of Linux and Open Source.

As a part of the responsibilities of the the editorship, I mantain a blog on open source EncoreOpus -- http://www.encoreopus.com (syndicated and mirrored from http://mark.linuxbloggers.com) which receives over 30,000 unique views per month

Served as the technical chair for the Enteprise Open Source Conference, June 4 and 5th in New York featuring numerous open source luminaries.
Vice President Strategy and Corporate Development

Emu Software

(Privately Held; Computer Software industry)

December 2005 — August 2006 (9 months)

Develops strategic vision for enterprise software company. Develop partner relationships, provide business intelligence, and industry analysis to help position products in competitive market place.
Editor in Chief

LinuxWorld Magazine

(Privately Held; 51-200 employees; Information Technology and Services industry)

April 2003 — May 2006 (3 years 2 months)

-Recruited as an industry expert in Linux desktop technologies and Linux in business implimentations.
Contributing columnist and staff writer for Linux migration and business issues.
-Was offered the position of Editor in Chief for the merit of contributions in November 2004.
Vice President BizDev and CIO

Win4Lin

(Privately Held; Computer Software industry)

January 2005 — December 2005 (1 year)

Founding member of executive team for Win4Lin, Inc. makers of virtual access infrastructure solutions.
Vice President, CIO

NeTraverse

(Privately Held; 11-50 employees; Computer Software industry)

April 2000 — December 2004 (4 years 9 months)

-Provides strategic and technical leadership to a Windows on Linux company specializing in Windows to Linux migration.
-Expertise in Virtualization, Emulation and thin client computing.
-Develops partner relationships and consulting to companies interested in consolidation of systems and Linux migration strategy.
Director, Technical Support

Earthlink

(Public Company; 5001-10,000 employees; ELNK; Information Technology and Services industry)

October 1999 — March 2000 (6 months)

Provided leadership to the combined Technical Support organization for Earthlink and MindSpringDirector of Technical Support for MindSpring/Earthlink managing a staff of 2000 representatives and an operating budget of $80 million. Chose to leave Earthlink on a positive note for a more entrepreneurial venture.
Director, Technical Support

MindSpring

(Public Company; 1001-5000 employees; MSPG; Computer Software industry)

June 1996 — September 1999 (3 years 4 months)

MindSpring Enterprises was a $6 billion national ISP before a merger with competing ISP, Earthlink Inc. MindSpring was the first profitable national ISP growing from 200 customers in Atlanta, GA to a national customer base of over 2 million subscribers.
* Managed a $38 million operating budget during which operating costs were lowered from $2.70 a customer per month to $1.60 per customer per month for a subscriber base of two million, which was a primary factor in MindSpring becoming the first profitable national Internet Service Provider.
* Led initiatives that earned MindSpring the J.D. Power and Associates' highest ranking in overall customer satisfaction among Internet Service Providers (ISPs) in 1999, winning all seven categories including Customer Care/Technical Support.
* Guided the growth and success of a 1000 person technical call center organization across five locations from that of 300 employees in two locations.

Mark Hinkle’s Education

York College of Pennsylvania

B.S. , Management , August 1991 — December 1995

Worked full time while working on my bachelor's degree.

Internship that fostered a full time position with a financial services company. Received Pennsylvania Health Life and Annuiites license.

Activities and Societies:

York College Rugby Football Club
Universtiy of Pittsburgh

Engineering August 1989 — April 1991

Activities and Societies:

Founding Father of University of Pittsburgh, Rugby Football Club.