Mark Dalton

Mark Dalton

Senior Manager Operations Support at COLT Telecom

Reading, United Kingdom

Current
Past
  • Technical Support Manager at COLT Technology Services India Private Ltd
  • Technical Architect at COLT Telecom
  • Solutions Architect at COLT Telecom

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Education
  • Basingstoke College Of Technology
Recommended
Mark has 6 recommendations 6 people have recommended Mark
Connections
240 connections
Industry
Information Technology and Services
Websites

Mark Dalton’s Summary

12+ years real world IT experience for multinational / Pan-European companies in a wide range of roles with varied and changing responsibilities. I am looking for ways to demonstrate my abilities and am constantly looking for new and challenging opportunities, especially in challenging and culturally diverse environments.

Mark Dalton’s Specialties:

Solution Design, Customer/Client Liaison, Business Development, Vendor Negotiation and Management, Product Evaluation, Tactical & Strategic planning. People Management, Attrition Management, Career Development, Disaster Recovery, Business Continuity Planning, process and policy development, ITIL Implementation, Change Control, Incident Management, License Management, Configuration Management.

Mark Dalton’s Experience

  • Senior Manager Operations Support

    COLT Telecom

    (Public Company; 1001-5000 employees; COLT; Telecommunications industry)

    July 2008 — Present (1 year 1 month)

    I am responsible for the delivery of desktop support throughout Europe delivered via a 3rd party and a number of ITIL functions including Change Control, License Management, Configuration Management, and Incident Management.

  • Technical Support Manager

    COLT Technology Services India Private Ltd

    (Telecommunications industry)

    July 2007 — July 2008 (1 year 1 month)

    I managed a team of 55 engineers providing 2nd/3rd level support to the 4500+ COLT employee's and the business units to which they belong. We cover everything from the classic front office systems such as laptops, desktops, and printers, right through to clustered HPUX environments running Oracle 11i and the Oracle application suite.

  • Technical Architect

    COLT Telecom

    (Public Company; 1001-5000 employees; COLT; Information Technology and Services industry)

    January 2004 — July 2007 (3 years 7 months)

    • Wide range of Internet sites using Microsoft Windows 2000 and 2003, Microsoft Internet Information Server, Microsoft SQL Server, Red Hat Linux, Solaris, apache, TomCat, Oracle, Cisco Local Directors, Cisco Content Switches, and BigIP’s.
    • Internal company networks and supporting active directory and service infrastructure using both Windows 2000 and Windows 2003.
    • Online in-house fault handling system based on Red Hat Linux, HPUX, HP MC/ServiceGuard, Oracle 9i, and EMC SAN Storage.
    • Online ordering system based on Red Hat Linux, HPUX, HP MC/ServiceGuard, Oracle 9i, and IBM WebSphere.
    • Development and testing solution utilising VMWare’s GSX and ESX platforms.
    • 3rd Party remote access solutions and internal application sharing based on Citrix technologies.
    • Security solutions based upon Nokia / CheckPoint Firewalls, IPS / IDS, Trend and Symantec Anti-Virus, and WebSense.
    • Backup solutions based on Veritas NetBackup.
    • Messaging solutions based on Microsoft Exchange Server

  • Solutions Architect

    COLT Telecom

    (Public Company; 10,001 or more employees; COLT; Telecommunications industry)

    February 2001 — January 2004 (3 years)

    • Providing sales and project management teams with pre-sales technical support.
    • Liaising directly with clients and their agents in order to confirm requirements, provide technical assistance, and resolve technical issues.
    • Design and implementation of bespoke managed service solutions.
    • Providing and documenting hardware and software recommendations.
    • Providing and maintaining internal and external procedural and technical documentation.
    • Ensuring projects are completed on time and within budget.
    • Design, implementation, and support of internal systems.
    • Providing escalation assistance to operations teams.

  • Site Administrator

    Ask Jeeves

    (Public Company; 51-200 employees; Internet industry)

    July 2000 — February 2001 (8 months)

    • 24x7x365 Site Monitoring.
    • Configuration and Deployment of site servers.
    • Migration from Microsoft NT4 to Windows 2000.
    • Design, implementation, and maintenance of the site network.
    • Investigation of site performance and stability issues.
    • Provision of co-location space, power, and network bandwidth.
    • Planning for future infrastructure needs.
    • Evaluation, deployment, and maintenance of products.
    • Development and maintenance of processes for propagating released code and content to the site.
    • Development and maintenance of processes for collection and analysis of server logs from the site.

  • Senior Software Support Specialist

    Compaq Computer Corporation

    (Public Company; 5001-10,000 employees; Information Technology and Services industry)

    January 2000 — July 2000 (7 months)

    • Providing support to a number of the UK’s leading ISP’s on the MCIS platform.
    • Providing escalation support to other team members, other teams, and other departments.
    • Direct product escalation into Microsoft.
    • Internal Web Site and Web Application Development.
    • Participation in 7x24 out of hours support rota.

  • Software Support Specialist

    Compaq Computer Corporation

    (Public Company; 5001-10,000 employees; Information Technology and Services industry)

    January 1997 — January 2000 (3 years 1 month)

    • Providing direct telephone support to customers on the Microsoft BackOffice products, including Microsoft Windows NT4, Microsoft Internet Information Server, Microsoft Site Server, and Microsoft Proxy Server.
    • Providing support to internal departments and individuals.
    • Participation in 7x24 out of hours support rota.
    • Design, implementation, and management of internal systems.
    • Design, implementation, and management of intranet sites.
    • Mentoring new team members.

  • Project Engineer

    Digital Equipment Corporation

    (Public Company; 10,001 or more employees; Information Technology and Services industry)

    January 1996 — January 1997 (1 year 1 month)

    • Provide technical support to project team members.
    • Device and software testing.
    • Attend meetings with external companies as a technical advisor.
    • Providing support to internal departments and individuals.
    • Participation in 7x24 out of hours support rota.

  • Internal Support Engineer

    Digital Equipment Corporation

    (Public Company; 10,001 or more employees; Information Technology and Services industry)

    January 1996 — January 1997 (1 year 1 month)

    • Providing technical support to a user base of 150 people.
    • Development of internal systems.
    • Bespoke applications development.
    • Participation in 7x24 out of hours support rota.

Mark Dalton’s Education

  • Basingstoke College Of Technology

    NVQ Business Studies, Business Studies, Economics, Law (A-Level)

Additional Information

Mark Dalton’s Websites:

Mark Dalton’s Interests:

Sailing, Scuba Diving, & Reading.

Mark Dalton’s Groups:

Royal Yachting Association, India Outsourcing Group

  •    Executive Suite
  •    DEC Alumni
  •    INDIA OUTSOURCING
  •    Ex-Compaq Employees
  •    Indian Telecommunications Industry
  •    The Good COLT crown

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