Currently Seeking Employment
Washington D.C. Metro Area
- Current
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- Currently Seeking Employment at N/A
- Board Member (Volunteer) at White Marsh Volunteer Fire Company
- Board Member (Volunteer) at Honeygo Village Condo Association
- Firefighter/EMT (Volunteer) at White Marsh Volunteer Fire Company
- Past
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- 2nd Vice President (Volunteer) at White Marsh Volunteer Fire Company
- Developer / Business Analysis Consultant at Verizon
- Senior MicroStrategy Consultant at Accenture
- Vice President (Volunteer) at CastleStone Home Owner Association
- Regional Information Systems / Data Analyst at Comcast Cable
- Reporting Analyst at Comcast Cable
- Customer Account Executive II at Comcast Cable
- Dispatcher at TransInternational System
- Package Handler at FedEx Ground
- Package Handler at UPS
- Education
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- University of Maryland Baltimore County
- Towson University
- Essex Community College
- Archbishop Curley High School
- Most Precious Blood Elementary School
- Connections
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51
connections
- Industry
- Information Technology and Services
- Websites
Mark Lundin’s Summary
About 10 years of experience in the field of information systems, technology and telecommunications. Areas of interest and expertise include business intelligence, data analysis, and reporting. Strong business sense and focus on client customer service.
Mark Lundin’s Specialties:
Business Intelligence; Data and Database Analysis, Architecture, Development, Management, Modeling, Reporting, Security, Warehousing
Mark Lundin’s Experience
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Currently Seeking Employment
N/A
(Information Technology and Services industry)
December 2009 — Present (1 month)
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Board Member (Volunteer)
White Marsh Volunteer Fire Company
(Public Safety industry)
November 2009 — Present (2 months)
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Board Member (Volunteer)
Honeygo Village Condo Association
(Civic & Social Organization industry)
November 2006 — Present (3 years 2 months)
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Firefighter/EMT (Volunteer)
White Marsh Volunteer Fire Company
(Public Safety industry)
August 2005 — Present (4 years 5 months)
Certifications: Fire Officer I, Instructor I, Emergency Medical Technician - Basic, Fire Fighter II, Rescue Technician Site Operations and Vehicle and Machinery, Swiftwater Rescue Technician Advanced, Pump Operator, Emergency Vehicle Operator, Truck Company Operations, Hazardous Materials Operations, CPR and AED for Healthcare Providers, National Incident Management System (NIMS) - Incident Command System (ICS) 100/200/700
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2nd Vice President (Volunteer)
White Marsh Volunteer Fire Company
(Public Safety industry)
November 2008 — November 2009 (1 year 1 month)
Performs administrative duties and functions including public relations, fundraising, website, recruitement and membership, building and grounds maintenance.
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Developer / Business Analysis Consultant
Verizon
(Public Company; VZ; Telecommunications industry)
January 2007 — November 2008 (1 year 11 months)
Performed work at Verizon as an independent contractor through Crossfire Consulting.
•Participated in SLDC activities for MicroStrategy based reporting initiatives
•Created and optimized SQL queries from IBM DB2 data warehouse
•Implemented statistical metrics and developed standard and ad-hoc reports for business units
•Performed administration on MicroStrategy Intelligence Server
•Analyzed orders and technician productivity and recommend methods to increase completions
•Presented analysis to executives utilizing Microsoft Excel and PowerPoint -
Senior MicroStrategy Consultant
Accenture
(Public Company; ACN; Information Technology and Services industry)
June 2006 — October 2006 (5 months)
Performed work as independent contractor through Invexer Technology on the United States Postal Service (USPS) Enterprise Data Warehouse (EDW)
•Developed and enhanced MicroStrategy reports and objects according to reporting requirements
•Architected schema objects to meet new reporting requirements
•Tuned reports and optimize SQL for improved performance
•Prepared unit and system testing scripts and coordinated and validated test environments -
Vice President (Volunteer)
CastleStone Home Owner Association
(Civic & Social Organization industry)
January 2005 — June 2006 (1 year 6 months)
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Regional Information Systems / Data Analyst
Comcast Cable
(Public Company; CMCSA; Telecommunications industry)
May 2002 — April 2006 (4 years )
•Coordinated SDLC activities for regional and departmental information system projects
•Created a fiber network database to store information and report on network links
•Analyzed data to identify trends, areas to improve efficiency, reduce costs, increase customer satisfaction
•Developed web databases for call center statistics using ETL to aggregate data from multiple sources
•Created and conducted training for MicroStrategy data warehouse users and other software
•Developed web-based dashboards depicting call center data extracted from various databases
•Developed, tested, and implemented MicroStrategy reports
•Provided advanced technical support for to lower tier IT helpdesk and analysts -
Reporting Analyst
Comcast Cable
(Public Company; CMCSA; Telecommunications industry)
April 2000 — May 2002 (2 years 2 months)
•Provided billing and information systems support to departments and users
•Contributed to initial companywide data warehouse trial and development
•Responsible for data stewardship and quality assurance of data warehouse
•Established FTP scripting to automate manual downloading hundreds of daily and weekly files -
Customer Account Executive II
Comcast Cable
(Public Company; CMCSA; Telecommunications industry)
March 1998 — April 2000 (2 years 2 months)
•Resolved complex technical installation and maintenance problems
•Handled customer escalations and advanced issues from lower tier support
•Analyzed customer service tickets for trends and developed technical troubleshooting procedures
•Recognized consistently as a top sales performer; highest sales 10 months consecutively -
Dispatcher
TransInternational System
(Transportation/Trucking/Railroad industry)
February 1994 — March 1998 (4 years 2 months)
•Managed and coordinated dispatch of drivers to guarantee equal distribution of freight
•Negotiated transportation costs with freight forwarders, brokers, shipping lines and drivers -
Package Handler
FedEx Ground
(Public Company; FDX; Package/Freight Delivery industry)
1992 — 1993 (1 year )
Roadway Package Systems
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Package Handler
UPS
(Public Company; UPS; Transportation/Trucking/Railroad industry)
1991 — 1991 (less than a year)
Mark Lundin’s Education
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University of Maryland Baltimore County
Master of Science , Information Systems , 2001 — 2004
GPA: 4.0
Courses - Management Information Systems, Structured Systems Analysis and Design, Networking, Database Management Systems, Enterprise-Wide Computing, Project Management Operations, Electronic Commerce, Computer and Network Security, Capstone Project "The Importance Of An Enterprise Architecture In The Modernization And Management Of Information Systems And Technology At The Federal Bureau Of Investigation" -
Towson University
Bachelor of Science , Computer and Information Systems , 1998 — 2001
GPA: 3.48
Courses - Decision Support Systems, Systems Analysis and Design, Database Management Systems, Programming, Computer System Architecture, Business Writing, Web Site Analysis and Design, Software Project Management, Data Communications and Networking, Human-Computer Interaction, Computer Ethics, Systems Development For Electronic Commerce, Accounting, Management, Marketing, Finance -
Essex Community College
Associate of Arts , Business Administration , 1992 — 1994
The Community College of Baltimore County (CCBC) Essex
Baltimore, MD -
Archbishop Curley High School
Degree , General , 1987 — 1991
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Most Precious Blood Elementary School
1979 — 1987
Additional Information
Mark Lundin’s Websites:
Mark Lundin’s Groups:
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UMBC Alumni Network -
Greater Baltimore Technology Council (GBTC) -
Business Intelligence Professionals -
MicroStrategy -
Towson University -
Towson University Baltimore Area Alumni Networking Group -
National Fire Protection Association -
Archbishop Curley High School Alumni
Mark Lundin’s Honors:
Firefighter of the Year, 2009, White Marsh VFC
Mark Lundin’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- reference requests
- getting back in touch
