Mark Kessler

April 2010 – March 2011 (1 year)

In charge of Information Technology department for fast-paced real estate investment company. In charge of all data system management, network administration, telecommunications, power management and workstations for corporate, facility and security infrastructures.

Design, implementation and maintenance of corporate data-flow. Maintenance of servers, workstations and user accounts for local and remote users. Data backup, disaster recovery plans and maximization of available system resources. Programming and maintaining telecommunications systems for all company properties and mitigation of risk during utility company outages. Responsible for up-time of all corporate workstations, laptops and mobile devices. Consistently maintain a high standard of excellence in ensuring prompt delivery of newly configured computers and resolving hardware, software and connectivity issues.

Privately Held; 51-200 employees; Internet industry

April 2006 – April 2010 (4 years 1 month)

Management and monitoring of servers, systems and user accounts across multiple sites. Keeping management teams aware of server and cooling status and alerting staff during outages. When escalations are appropriate I coordinate with technicians for emergency response and repairs. Maintaining a high standard of excellence, I also strive to ensure prompt delivery of newly configured computers and resolving hardware/software and connectivity issues.

Key Accomplishments:

* Promoted to blended role which combines Power Management, Systems Administration, Facility Operations, Security and Telecommunications.

* Develop and cultivate relationships with vendors and technicians which help to maximize discounts on equipment and services.

* Provide prompt and courteous desktop support remotely and in-person.

* Research, analyze and implement network asset tracking and analysis solutions

* In charge of uptime and health of all HVAC and generator backup systems

* Overhauled and automated of all telecommunication operations for company

* Revamped existing OS images which led to smoother re-deployments, a significant reduction in downtime and more efficient usage of resources.

Public Company; 5001-10,000 employees; CBR; Information Technology and Services industry

August 2004 – April 2006 (1 year 9 months)

Engineered, coordinated and produced global teleconferences between military installations spanning 274 locations in the US, Germany, Belgium, Italy, Korea and Okinawa.

Acted as liaison between high-ranking military officers and IBM's IT Department.

Entrusted with duty to "zero-out" (completely erase) data on base servers in case of hostile action.

KEY ACCOMPLISHMENTS:

* Spearheaded a marketing campaign combining multimedia, e-mail and word-of-mouth, resulting in establishment of a solid reputation and client retention.

* Developed and cultivated relationships with military and law enforcement officers, leading to new long-term clients.

* Jump-started a promotion that connects families with loved ones serving in Iraq via video conferencing at no cost to them.

* Researched, analyzed and implemented system analysis programs and revamped/boosted existing OS image functionality. Efforts led to a significant reduction in downtime and more efficient usage of resources.

* Conducted step-by-step coaching and training for teleconference attendees.

Privately Held; 51-200 employees; Education Management industry

June 2005 – January 2006 (8 months)

Supervised high-impact Web graphics/coding and content management initiatives within a demanding, rapidly changing editorial publishing environment.

KEY ACCOMPLISHMENTS:

* Designed, developed and implemented scalable blogging system, the largest one of its kind at the time (currently over 20,000 members).

* Recruited and mentored team of top-quality graphic designers, voice talent and Web programming associates, consistently staying ahead of schedule in seamlessly transitioning systems from development to production.

* Devised an advertising program based on long-term contracts and real-time automation, empowering sales team to secure orders years in advance.

* Led process development for the rollout of company voicemail, Intranet and Customer Relationship Management (CRM) software.

* Researched, analyzed and implemented company's server structure. Supervised hardening of Linux O/S and security administration of firewall. Streamlined administration procedures for easy collaboration between management teams.

* Improved efficiency by developing effective processes, procedures, policies and real-time reporting mechanisms for product management departments.

Privately Held; 201-500 employees; Education Management industry

2004 – 2006 (2 years)

August 2003 – August 2004 (1 year 1 month)

Oversaw the installation, deployment and maintenance of all field and remote computers and PDAs. Trained and mentored a team of 36 customer service associates and service professionals.

KEY ACCOMPLISHMENTS:

* Championed and led development of Website and Intranet, uniting internal and external team members with client base.

* Established relationships with land developers, leading to long-term contracts with key clients and a steady stream of additional orders.

* Successful in bringing internal and external support functions together to work toward common goals.

* Headed build of new computer systems for main office and remote locations.

* Turned a project behind schedule and without a project plan into an on-time success, by working with clients, vendors and accounting team to finalize requirements. Resulted in fulfillment of accounts receivables and re-establishment of a healthy company image.

* Led group to SWPP and OSHA compliance, some of the most difficult statuses to attain for this category.

* Commended by client management team for effective safety and environmental processes.

Privately Held; 51-200 employees; Information Technology and Services industry

June 2002 – August 2003 (1 year 3 months)

Administered client accounts and provided on-site/phone support for Windows and Mac platforms. Trained and supported internal staff, as well as acting as corporate IT liaison between departments.

KEY ACCOMPLISHMENTS:

* Surpassed previous company record in developing client Websites, enhancing advertising revenue and client's market share.

* More than doubled production quota through innovative methods to increase output of marketing tools for clients.

* Added numerous long-term clients to the portfolio by building relationships with doctors and administrators.

* Reduced client support issues and call abandonment rates by training and mentoring support team to enhance efficiency and speed.

* Promoted to Escalation Manager, overseeing Tier-2 support cases.

Public Company; 5001-10,000 employees; VOL; Staffing and Recruiting industry

June 1999 – May 2002 (3 years)

Efficiently completed the following client engagements:

CLIENT: HEWLETT-PACKARD WINDOWS NT/2000 ADMINISTRATOR Managed network, servers and users across multiple states. Maintained a high standard of excellence in ensuring prompt delivery of newly configured computers and resolving hardware/software and connectivity issues.

KEY ACCOMPLISHMENTS:

* Solved 80% of support calls online without having to dispatch a technician.

* Acted as Product Champion for Web development team.

* Assistant Webmaster for tech-support Intranet serving the US and Canada.

CLIENT: HEWLETT-PACKARD SERVER HARDWARE TROUBLESHOOTER Researched and implemented troubleshooting strategies with R&D engineers on server team. Reported bugs and measured performance of finished products before customer release. Resolved hardware/software and connectivity issues.

KEY ACCOMPLISHMENT:

* Worked closely with engineers and manufacturing team to streamline production and reduce errors in assembly.

CLIENT: ALLSTATE INSURANCE COMPANY LEAD NETWORK DEPLOYMENT TECHNICIAN Configured, deployed and managed a 200-user Windows NT 4.0 network. Functioned as Lead Mobile Response Technician for Sacramento, Roseville and Stockton areas.

KEY ACCOMPLISHMENT:

* Compiled, analyzed and presented deployment and uptime data, facilitating future deployments.