Mark Webb

Current

• Director, Technical Support at Bottomline Technologies
• IT Chair & Webmaster at Georgia Society Sons of the American Revolution
• Webmaster & Co-administrator at Webb Surname DNA Project

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Recommended

16 people have recommended Mark

Connections

500+ connections

Industry

Computer Software

Mark Webb’s Summary

Strategic vision and operational excellence in support services and training delivery. Management of $12MM revenue stream and people, processes and technology to support to high profit levels. Drove development and maintenance of customer support portal, with significant volume decreases. Improvements in customer satisfaction, resulting in increased support revenue retention. Staff development key objective, with creative career planning, cross-training, yielding high employee loyalty.

Mark Webb’s Specialties:

Document automation, broad integration skills, process improvement, critical problem solver.

Mark Webb’s Experience

• Director, Technical Support

  Bottomline Technologies

  (Public Company; 201-500 employees; EPAY; Computer Software industry)

  April 2008 — Present (1 year 4 months)

  (Bottomline acquired Optio Software, Inc. effective April 22, 2008.)

• IT Chair & Webmaster

  Georgia Society Sons of the American Revolution

  (Civic & Social Organization industry)

  August 2005 — Present (4 years)

  Providing direction to organization in using technology to serve the public and member interests in the SAR. Georgia Society has been awarded the PG Vance Best Website Award past three years.
  
  Also serving as Vice Chair of the Source Book Committee (documenting all procedures of the Society) and as President at the Chapter level. [Unpaid volunteer positions]

• Webmaster & Co-administrator

  Webb Surname DNA Project

  (Civic & Social Organization industry)

  June 2004 — Present (5 years 2 months)

  Provide web site assistance and technology direction for Genealogical DNA Research for Webb Surname. [Unpaid volunteer position]

Additional Information

Mark Webb’s Groups:

Sons of the American Revolution (SAR) - Georgia and Connecticut Societies, New England Historic Genealogical Society (NEHGS), Cherokee County Historical Society, Contributor Obama Campaign, Basset Hound Rescue of Georgia (BHRG), American Kennel Club (AKC), American Rare Breed Association (ARBA), ISOGG, Linkedin Open Networkers [LION]

•    Doctors Without Borders / Médecins Sans Frontières
•    KIVA
•    World Wildlife Fund
•    LION™ Worn with Pride! [Choose wisely ... ] < BEWARE OF COUNTERFEITS >
•    Consultants Network
•    Contact Center Group
•    XOOPS
•    KM Forum
•    Contact Center Professional
•    Call Center Pros
•    Network of Organizational Change Managers
•    Customer Experience Professionals
•    International Society of Genetic Genealogy
•    Optio Software Alumni
•    US Democrats Group
•    Linked 2 Leadership
•    Pet Friendly, Animal Lovers
•    Document Capture Community

Mark Webb’s Honors:

Annual Award of Excellence, Optio, FY2005
PG Robert Vance Best State Website, National Society SAR, 2006
Meritorious Service Award, Georgia Society SAR, 2006-2007
PG Robert Vance Best State Website, National Society SAR, 2007
George Washington Fellow, National Society SAR
PG Robert Vance Best State Website, National Society SAR, 2008

Mark Webb’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch