Mark Bradley

Mark Bradley

Senior Product Manager at Flexera Software

Location
Greater Chicago Area
Industry
Information Technology and Services

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Mark Bradley's Overview

Current
Past
Education
  • UOP
Connections

500+ connections

Mark Bradley's Summary

Mark Bradley launched into his current role within HP Software as Senior Software Technical Product Manager for Strategic Analytics with a globally extensive charter to support sales of HP Executive Scorecard & Financial Planning & Analysis. His career progression with HP spans various BTO product set, from the legacy ServiceCenter to modern Executive Scorecard. Mark is continually both teacher and student as he embraces the depth and possibility of the product whilst refining skills and demonstrating to customers the value and potential of HP software.

His customer interactions and knowledge presentations have woven a journey of disseminating methodologies to customers, partners, and the HP team around the world of how to maximize their benefit of using HP product set. Challenges of proof of concept installs only provide opportunity to develop better product features. Matter of learning what customer needs and teaching them what they need for better success.

Mark is a contributing author of Implementing Service and Support Process: A Practical Guide (Van Haren Publishing, 2005.) The book is a reference tool compiling IT management best practices and IT Service Management within the ITIL framework from the vantage point of international experts. Mark’s chapter on Service Level Management aligns well with HP’s focus on ITSM implementations.

Mark has a BA in Computer Science & Speech Communication from Monmouth College & Masters of Science in Computer Information Systems from UOP. Mark has obtained several computer industry certifications over the years.

Specialties

Innovation; Leadership; Entrepreneurial Spirit, Communicator; Team Builder; Mobile Technologies; Business Intelligence and Analytics; Strategic Partner & Innovator; Financial/Demand Mgmt; Mergers & Migrations; Data Center Moves; Strong experience in driving merger related activities to quickly achieve merger benefits; Business Management and execution, Dashboard, Balanced Scorecard; KPI's & Metrics. Program Management; Product Management; Moneyball for IT

Mark Bradley's Experience

Senior Product Manager - App Portal

Flexera Software

Privately Held; 501-1000 employees; Computer Software industry

April 2014Present (6 months) Itasca, IL

Senior Product Manager for App Portal.

Senior Software Technical Product Manager

Hewlett-Packard

Public Company; 10,001+ employees; HPQ; Information Technology and Services industry

July 2010May 2014 (3 years 11 months)

In Mark’s new role, he will be a software technical product manager for Strategic Analytics. Here he will work with fellow product managers and design partners on use cases for BTO Analytics products as a whole. At the same time, he will play a role of feeding back the customer point of view to specific product managers as well as helping to define the product strategy and roadmap. Mark will help define customer presentation of new strategy and direction. He will, also, create cross BTO Analytics white papers and other collateral that are customer and field facing. In contrast to others on the team, he will have a BTO Analytics focus. He will, also, demo and implement POCs for key elements of the company's offering including executive scorecard, financial planning and analysis, and process analytics.

Enterprise Technical Marketing - IT Financial Management Analytics

Hewlett-Packard

Public Company; 10,001+ employees; HPQ; Information Technology and Services industry

January 2009July 2010 (1 year 7 months)

Enterprise Technical Marketing (ETM) - Responsible for enablement and evangelization around BTO products. Focusing on the support for the pre-sales cycle for HP's Executive Scorecard, Financial Planning Analytics, Decision Center (IT Analytics) and the overall ITFM (AM & PPM) Solution.

•Internal & External worldwide Enablement working with HP R&D
•Beta & POC activities Support
•Develop White Paper & Best Practices
•Input on BTO products’ content
•Demonstrated knowledge of IT management including process methodologies like ITIL, Cobit, Six Sigma
•Understanding of business intelligence technologies: Xcelsius dashboard definition, Key Performance Indicators, Business Objects Universes and Webi reports, Data Normalization and Data Consolidation
•Demonstrated strategic leadership in product design & current product management
•Dynamically increased HP Software products knowledge base and promoted through education, consulting, presentations, and whitepapers, enabling HP to sell solutions instead of selling just products.
•Demonstrated customer focus and support via face-to-face customer interactions; aid project team in focusing on customer needs, enabling team to strategically prioritize.

Senior Solutions Architect - IT Service Management

Hewlett-Packard

Public Company; 10,001+ employees; HPQ; Information Technology and Services industry

February 2007July 2010 (3 years 6 months) Greater Chicago Area

Mark joined HP in February 2007 as a Senior Solutions Architect on the Americas IT Service Management Team. Mark began his career with HP by leading and supporting the sales and delivery cycle for ITSM market offerings within HP Consulting & Integration (C&I) group, targeting preferred accounts.

Before joining HP, Mark supported several IT Service Management roles for various companies through a series of mergers and acquisitions in the insurance and banking industries, which culminated into a VP Infrastructure position with JPMorgan Chase (JPMC.) During his tenure at JPMC, he served a key role in a successful in house worldwide Service Management implementation across 11 time zones, delivering high levels of performance & availability throughout. The partnering he helped orchestrate between the businesses to deliver technology services and infrastructure capabilities serves to differentiate JPMC from the competition, and provide superior value for customers. The rollout earned recognition in the category of Excellence in Business Alignment by improving insight into the business impact of IT for HP OpenView Awards of Excellence 2006 - Global User Forum - Synergy/Openview in South Beach Florida.

Info Systems Architect

HP

Public Company; 10,001+ employees; HPQ; Information Technology and Services industry

February 2007January 2009 (2 years)

• Lead overall technical architecture deployment for the ITIL Process & Software solution; Interface with Clients Architects and ensure the technical architectures are aligned with the requirements.
• Ensure detail design meets the specific performance criteria
• Perform deployment planning; Prepare low level design and technical architecture for deployment
• Provide technical / architectural impact inputs for project change requests and recommend the solution and vendor involvement in the solution
• Provide the direction and coordinate the solution for the technical issues related to the architecture or design during the development, testing and deployment phases.
• Provide oversight and leadership for data modeling part (especially during the integrations); Address any design related issues
• Provide technical expertise on the assigned modules and front-end all the technical aspects on that module

VP Infrastructure Senior Manager

JP Morgan Chase

Public Company; 10,001+ employees; JPM; Financial Services industry

September 1999February 2007 (7 years 6 months)

Member of the CAS BAI Service Management Team - Client Relationship Manager for CAS GTI AD

Ensure that CAS BAI IT Services and Core GTI services meet the needs of my CAS GTI AD Clients - Manage IT Data Center Infrastructure for a suite of Service Management tools & process for CAS GTI AD.

Manage Infrastructure Spends / Demand Management / Planning /Service Delivery
Developed a roadmap to upgrade and combine IT systems to state of the art technology.

Supported the Business Strategic Vision by defining and promoting the systems architecture design that would help achieve key business initiatives.

Partnered with business stakeholders to establish a governance model for software management.

Established a strong relationship with internal and external IT partners who included software vendors, data center support, IT contracts management and IT auditing.

Handled yearly budget planning for staff and projects totalling over 5 million dollars in expenses.

Public Company; 1001-5000 employees; Information Technology and Services industry

January 2005December 2005 (1 year) Greater Chicago Area

Mark is a contributing author of Implementing Service and Support Process: A Practical Guide (Van Haren Publishing, 2005.) The book is a reference tool compiling IT management best practices and IT Service Management within the ITIL framework from the vantage point of international experts. Mark’s chapter on Service Level Management aligns well with HP’s focus on ITSM implementations.

Senior System Analyst / Prodcution Support

BankOne

Public Company; 10,001+ employees; Banking industry

May 2002January 2004 (1 year 9 months)

Implementation of Shared Services charge back model- VMWare, Oracle Farm, Citrix, Web Farm
Data Center Migrations / Consolidations
• Participated on ITIL Service Management program
• Participated in organizational interaction model project designed to identify collaborations between IT and the business for project management processes. This project resolved 100% of the redundant activities and role inconsistencies identified during the process.
•Participated in IT Audit performing CobiT assessment of IT processes for our division.
•Contributed to designing an integrated process framework to be implemented across IT utilizing best practices from CMM, ITIL, CobiT and the IT Dashboard & Balanced Scorecard.
•Lead Service Management process engagements working with teams to develop effective processes that maximize cost benefit for service delivery and support.
•Strategically analyzed project efforts across the organization offering opportunities for alignment to reduce redundant process efforts across IT.
•Worked closely with the Project Management Office to develop an aligned Process Development and Implementation process with the Project Management process.

IT Service Manager

Zurich

Public Company; 10,001+ employees; ZURN; Insurance industry

September 1999May 2002 (2 years 9 months) Greater Chicago Area

Led Technology support strategy, development and support of Service Management solutions.

Managed IT software vendor relationships, software selection, development and implementation for Service Management solutions.

Lead Service Management process engagements working with teams to develop effective processes that maximize cost benefit for service delivery and support.

Contributed to designing an integrated process framework to be implemented across IT utilizing best practices from CMM, ITIL, CobiT and the IT Dashboard & Balanced Scorecard.

Sr Network Engineer - Team Lead

Prudential

Public Company; 10,001+ employees; PRU; Financial Services industry

May 1999September 1999 (5 months)

Merger related activities with Vector Securities and Prudential Securities.

IT Manager

Vector Securities

June 1995September 1999 (4 years 4 months)

Vector Securities (IT Manager)

Reporting to the CIO, responsible for building strategic alliances between top management and the IT group, strategic planning, leveraging existing technologies and exploring new technologies

• Conceptualized innovative On-line, Ecommerce Trading System that allowed our Retail and Institutional clients to purchase OTC stocks and download financial statistics on companies in which we Made a Market

• Co-Chaired senior management team that designed Vector Securities and Vector Fund Management’s interactive Web Sites including, On-line registration, Content, Interface, Search Engines and Back-end Databases for multi-million dollar projects

• Co-Authored Vector Securities Year 2000 Compliance Plan. Worked with outside auditors to ensure plan met the SEC regulation.

Microcomputer Manager

Sysco

Public Company; 10,001+ employees; SYY; Food & Beverages industry

May 1987October 1996 (9 years 6 months)

• Grew the PC technology from 5 personal computers to well over 350
• Designed and implemented Micro Computer infrastructure including evaluation and installation of software, fast ethernet, switch, NT server, integration of Novell 4.11 SFT III, SCO Unix, Managewise, Netware SAA, Net Connect, and Arcserve, workstations (Mac, PC, laptop.) Provided internal support for software and hardware:
• Managed NT, Novell, SQL server
• Sales Force Automation - Converted 250 salesman from paper and telxons units to laptop computers.
• Trained and maintained Sysco Sales Companion and Sysco Customer Companion, Order Entry and Inventory
• Conducted training classes for Lotus 123, Word Perfect & dBase
• Maintained Harris 20/20 Communication switch & Octel Voice Mail System
• Developed several internal applications:
- Food Show Order Entry / Registration System
- Marketing Information Database
- I.S. Help Desk Application - Credit Tracking System
- Transportation Information System

Summer / Winter Intern

United Stationers

Public Company; 5001-10,000 employees; USTR; Wholesale industry

June 1987August 1989 (2 years 3 months)

Summer Intern United Stationers - Des Plaines, IL
Under immediate supervision, modify application programs from detail specifications. Code, test, debug, document, and maintain application programs. Translate business and technical requirements into technical application specifications. Modify application codes and develop reporting capability. Provide design recommendations for unit and integration testing of applications. Develop and test software application modules using disciplined software development processes.
• Conducted corporate training classes for dBase, Lotus 123 & Microsoft Word
• Desktop refresh project
• Developed several internal departmental applications with Clipper / dBase

Mark Bradley's Projects

  • HP Executive Scorecard

    • July 2010 to Present

    HP IT Executive Scorecard product - IT Analytic solutions around Cloud, Big Data and Performance Management. Everything you need for IT Financial Analysis.

Mark Bradley's Courses

  • Independent Coursework

    • HP Pragmatic Marketing

Mark Bradley's Skills & Expertise

  1. Data Warehousing
  2. Business Intelligence
  3. Team Building
  4. Portal Technologies
  5. Webcasting
  6. ITIL
  7. Solution Architecture
  8. IT Strategy
  9. IT Service Management
  10. IT Management
  11. Integration
  12. Software Project Management
  13. Project Portfolio Management
  14. Data Center
  15. Program Management
  16. Enterprise Architecture
  17. PMP
  18. Service Management
  19. Enterprise Software
  20. PMO
  21. Pre-sales
  22. Service Delivery
  23. COBIT
  24. IT Operations
  25. Strategy
  26. Management
  27. Information Technology
  28. Project Management
  29. SDLC
  30. HP
  31. Governance
  32. Product Management
  33. SaaS
  34. Oracle
  35. Outsourcing
  36. Cloud Computing
  37. System Deployment
  38. Professional Services
  39. Infrastructure
  40. VMware
  41. Architecture
  42. Storage
  43. Disaster Recovery
  44. Virtualization
  45. Databases
  46. Vendor Management
  47. Service Desk
  48. IT Outsourcing
  49. Analytics
  50. Business Process

View All (50) Skills View Fewer Skills

Mark Bradley's Education

Monmouth College

BA, BA - Computer Science, BA - Media Communication

1991

Activities and Societies: Cross Country, indoor / outdoor Track, ZBT - Social Chairman, Intramural Basketball / Volleyball, WMCR College Radio, The Oracle, Red Cross - Water Safety Instructor.

Maine West H.S.

Mooseheart

Navy ROTC

Activities and Societies: Navy ROTC

UOP

MSCIS, Master of Science in Computer Information Systems

Activities and Societies: Commencement Speaker

Mark Bradley's Additional Information

Interests:

Baseball, Running, Basketball, Football, Data Scientist, Info Graphics, Sports Analytics

Groups and Associations:
Honors and Awards:

Eagle Scout

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