Mark E. Behrens

Current

• Owner at TriSynergy Consulting LLC

Past

• Vice President at Experio Solutions (Hitachi Consulting)
• Principal at Grant Thornton
• Chief Information Officer at Education Loan Services

• Manager at Deloitte & Touche LLP
• Project Manager at Kemper Financial Services

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Education

• University of Chicago
• Bradley University

Recommended

19 people have recommended Mark E.

Connections

500+ connections

Industry

Management Consulting

Mark E. Behrens’s Summary

I am a successful independent consultant specializing in working with executives responsible for contact centers and related sales, customer service, and support processes and products. I am an architect of business solutions working with strategy, organization, business processes and technology applications.

Business and technology experience and education enable me to effectively develop and share visions for future solutions across IT and operational lines and from executive levels to line staff. I have an exceptional ability to rapidly synthesize many different inputs and perspectives into creative and workable solutions. With my vendor-independent consulting experience in business processes, strategies, and technologies, I can find more ways for enterprises to operate more effectively and efficiently. By leveraging my expertise, my clients typically find that the cost savings or revenue gains they net from our projects are many times greater than my firm’s fees.

I am an effective business process improvement guide and process architect in cross-functional BPM/continuous process improvement projects. Strong communication and consensus-building skills have enabled me to become an accomplished facilitator for executive strategic planning. An award-winning speaker and writer, I have also contributed to national publications and spoken at many national conferences on technology and service-related topics.

I have been fortunate to have the opportunity to develop trusted advisor and mentor relationships with many of my executive clients and peers over the course of my career. I believe this compliment from one of my clients best sums it up:

"Working with Mark is what working with a consultant is supposed to be like".

Mark E. Behrens’s Specialties:

Business process/technology solution architect, vendor contract negotiation, Business Process Management ( BPM ), workflow solutions, strategic planning, technology selection, Contact Center operations improvement, Contact Center technology implementation, Customer Relationship Management ( CRM ), cable/telecommunications industry, student loan servicing, not-for-profit/charitable organizations & trade associations, financial services, public speaking, meeting facilitation

Mark E. Behrens’s Experience

• Owner

  TriSynergy Consulting LLC

  (Privately Held; 1-10 employees; Management Consulting industry)

  October 2001 — Present (8 years 2 months)

  Founder/President

• Vice President

  Experio Solutions (Hitachi Consulting)

  (Management Consulting industry)

  2000 — 2001 (1 year )

  CRM Practice Lead for national consulting firm formed by sale of Grant Thornton's consulting practice to Hitachi. Participated in practice leadership, business development, client/account management, recruiting, staff training and development.

• Principal

  Grant Thornton

  (Partnership; 1001-5000 employees; Accounting industry)

  July 1995 — October 2000 (5 years 4 months)

  As Principal (non-CPA partner), participated in growth and leadership of CRM software implementation practice. Built several software vendor alliances, contributed to business planning and direction, led practice recruiting efforts, and served on firm's Financial Services committee.

• Chief Information Officer

  Education Loan Services

  (Privately Held; 201-500 employees; Financial Services industry)

  October 1993 — January 1995 (1 year 4 months)

  Responsible for Application Development, Data Center Operations, and Telecommunications. Led Data Warehousing, Workflow, Imaging, Activity-Based management, and Process Improvement initiatives.

• Manager

  Deloitte & Touche LLP

  (Partnership; 5001-10,000 employees; Management Consulting industry)

  May 1990 — September 1993 (3 years 5 months)

  Practice development and engagement management in Financial Services Technology-oriented practice. Active in technology and process improvement/operations review engagements.

• Project Manager

  Kemper Financial Services

  (Financial Services industry)

  1985 — April 1990 (5 years )

  IT Project Manager

Mark E. Behrens’s Education

• University of Chicago

  MBA , Finance , August 1986 — June 1991

• Bradley University

  BS , Accounting , 1981 — 1983

  Activities and Societies:

  Bradley University Speech Team, Beta Alpha Psi, Beta Gamma Sigma

Additional Information

Mark E. Behrens’s Honors:

Beta Gamma Sigma

Mark E. Behrens’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch