Mark Ferraro

Mark Ferraro

Lean and Agile (Best Practices) Coach and Practitioner

Allentown, Pennsylvania Area
Management Consulting

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Mark Ferraro's Overview

  • Lean and Agile (Best Practices) Coach and Practitioner at *
  • Co-creator at Conscious Agility
  • Certified CQ/Change Intelligence Professional (Change Leader) at Change Catalysts, LLC
  • Lean and Agile (Best Practices) Coach and Practitioner at SPR
  • Lean and Agile (Best Practices) Coach and Practitioner at Valtech
  • Lean and Agile (Best Practices) Coach and Practitioner at NetObjectives

500+ connections

Mark Ferraro's Summary

I am a Leadership Consultant supporting individuals and teams in transforming their organizations to a healthier place (enterprise performance and individual well-being). By applying a proven transformation roadmap focused on both the sociocultural and the system dimensions, organizations find themselves in a healthier place in a matter of weeks and at a place to independently sustain continuous improvement in 6-9 months.

I have a decade and a half of enterprise experience from many aspects of value creation. I am focused on applying and helping others apply best practices that enable teams to meet and exceed business objectives.

Growing effective Communities of Practice (CoP) is my preferred technique to installing lasting change, which results in a setting for rapid adoption, empowerment, engagement, continuous improvement, increased productivity, organizational learning, and high employee morale. I am committed to working with organizations to meet and exceed their own goals.

** Hands-on Consulting/Coaching & Training ***

Business development, client management, and consulting services

Certified CQ/Change Intelligence Professional (Change Leader)

Human Leadership (Servant Leadership, Appreciative Leadership & Inquiry, WE-centric Leadership & Thinking, and Tribal Leadership)


I also designed and developed training solutions for certification, skills development, and knowledge transfer. I delivered these solutions using the traditional classroom setting, as a conference speaker, and by using multimedia/web asynchronous techniques. I am a Certified Usability Analyst (CUA), and a Certified Business Analyst (CBA). Additionally, I hold a graduate certificate in Adult Education/Training and Development, and an undergraduate degree in Management Information Systems.

Mark Ferraro's Experience

Lean and Agile (Best Practices) Coach and Practitioner


July 2014Present (4 months) Allentown, Pennsylvania Area


Conscious Agility

Public Company; 1-10 employees; Think Tanks industry

December 2012Present (1 year 11 months)

Certified CQ/Change Intelligence Professional (Change Leader)

Change Catalysts, LLC

Sole Proprietorship; Myself Only; Management Consulting industry

February 2014Present (9 months)

CQ (Change Intelligence) is the awareness of one's own Change Leader Style, and the ability to adapt one's style to be optimally effective in leading change across a variety of situations.

The Heart, Head, and Hands of CQ - Your Heartset, Mindset and Skillset as a Change Leader: We each have our own unique Change Leader Style. Our style is comprised of our tendencies to lead with our Heart versus our Head versus our Hands. Powerful Change Leaders "start with the heart," "engage the brain," and "help the hands" move in positive new directions.

No style is better or worse, right or wrong. However, depending on the circumstances, at any given time one style may be more effective in leading change. Awareness of our style can help us adapt to different people and situations and ultimately take action to become more powerful change leaders.

Some Change Leaders have a dominant tendency, and others focus equally on two or even all three components. The most powerful Change Leaders have all three tools in their toolbag, skill in using the tools, and the savvy to deploy the right tools in the right situation. That's CQ! By building Change Intelligence, Change Leaders (from the C-suite to the front line) are able to overcome what looks like resistance, but is really either confusion over the goal (no "head"), lack of connection to the goal (no "heart"), or lack of tactics and training (no "hands") to partner together to work toward the goal.

Lean and Agile (Best Practices) Coach and Practitioner


Privately Held; 51-200 employees; Information Technology and Services industry

January 2011July 2014 (3 years 7 months)

Lean and Agile (Best Practices) Coach and Practitioner


Privately Held; 1001-5000 employees; FR0004155885; Information Technology and Services industry

May 2008February 2011 (2 years 10 months)

Lean and Agile (Best Practices) Coach and Practitioner


October 2007May 2008 (8 months)

Methodology Manager

American Education Services

20012007 (6 years)

Web Application Developer

RR Donnelley

Public Company; 10,001+ employees; RRD; Printing industry

20012003 (2 years)

Web Application Developer

Capital Blue Cross

Nonprofit; 1001-5000 employees; Insurance industry

19962001 (5 years)

Multimedia Presentation Designer

Restek Corporation

Privately Held; 201-500 employees; Chemicals industry

19941996 (2 years)

Produced globally presented multimedia training seminars. Produced a multimedia trade show kiosk that is also used for in-house training; Directed video and photo shoots.

Mark Ferraro's Certifications

  • Scaled Agile Framework Program Consultant (SPC)

    • Scaled Agile Academy

Mark Ferraro's Publications

  • Conscious Agility

    • December 28, 2013

    Conscious Capitalism! Business Agility! Antifragility! How do they interplay in the new reality? Conscious Agility!

    Conscious Agility is all-inclusive and embraces the notion that the “human element” is paramount! If you dabble with the so-called “softer stuff” or the so-called “harder stuff,” you’ll be able to leverage Conscious Agility to confront challenges and seize opportunities today and tomorrow concerning people, culture, leadership, organization, strategy, structure, process, portfolios, programs, projects, services, products, brand, creativity, innovation, etc. --- change powered by the human element!

    Conscious Agility --- which emerges from Conscious Capitalism, Business Agility, and Antifragility --- is a design-thinking approach for business ecosystems that integrates awareness with intuition, orientation, and improvisation so that individuals and collectives may benefit from uncertainty, disorder, and the unknown.

    While Conscious Agility has emerged from our individual and collective experience, and while Conscious Agility is fully rooted in decades of practice across many industry domains, the purpose of this book is to introduce the conceptual underpinning of Conscious Agility but not fully elaborate or provide deep rich examples of its application.

  • Adopting and Sustaining the Scaled Agile Framework (SAFe)

    • Amazon

Mark Ferraro's Skills & Expertise

  1. Agile Methodologies
  2. Software Development
  3. SOA
  4. Management
  5. Training
  6. Strategic Planning
  7. SDLC
  8. IT Strategy
  9. Enterprise Software
  10. Scrum
  11. Business Development
  12. Agile Project Management
  13. Leadership
  14. CRM
  15. Business Analysis
  16. Process Improvement
  17. Program Management
  18. Software Project Management
  19. Requirements Analysis
  20. Change Management
  21. Business Requirements
  22. Project Management
  23. Enterprise Architecture
  24. Consulting
  25. Web Applications
  26. Coaching
  27. Integration

View All (27) Skills View Fewer Skills

Mark Ferraro's Education

Penn State University

BS, Management Information Systems


Temple University

Radio TV


Northampton Community College

AAS, Radio TV


Contact Mark for:

  • job inquiries
  • expertise requests
  • business deals
  • reference requests
  • getting back in touch

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