Mark Copeland

Current

Manager, Regional Support Services at Baxter Healthcare

Past

Senior Manager, Workplace Technology & Collaboration at Accenture
Director of PC Lifecycle Management at Deloitte & Touche
Central Sector Technology Leader at Deloitte & Touche

Mid-America Regional Technology Director at Deloitte & Touche
Missouri Practice Technology Manager at Deloitte & Touche
Technology Manager at Deloitte & Touche
IT Technician at Deloitte & Touche

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4 more...

Education

University of Kansas

Recommended

6 people have recommended Mark

Connections

373 connections

Industry

Information Technology and Services

Websites

Mark Copeland’s Summary

Results and customer service oriented IT executive with over 18 years of internal IT experience in a Big 4 accounting firm, broad knowledge of IT operations and extensive experience in desktop computing and end-user support.

IT Service Management… ITIL v3 Foundation certification.

Process Improvements and Best Practices… PC lifecycle management, end-user support, training and print management.

Operational Efficiency… maximized investments in computer and print related equipment and services, reducing costs $4 million.

Strategic Planning… led cross-functional team in the development and implementation of a strategic plan for 30,000 laptops.

Change Management… led virtual IT organization through the centralization of resources, standards, processes and procedures.

Leadership… hired, motivated, developed and retained quality personnel by creating and maintaining a positive work environment.

Collaboration and Consultation… with business unit leaders and end-users regarding new technologies and deployment strategies to ensure their ever-changing requirements and priorities were being met.

Strong Relationships… built with business unit and department leaders, end-users, vendors and within all levels and departments of the IT organization from staff to CIO.

Excellent Skills… interpersonal, communication, presentation, negotiation, vendor management and analytical problem solving.

Mark Copeland’s Specialties:

Leadership -- Strategic Planning -- Operational Efficiencies -- Project Management -- Team Building -- Staff Development -- Process Improvement -- Change Management -- Customer Service -- Negotiation -- Oral Communication -- Written Communication -- Presentations -- Vendor Management -- Asset Management -- Personal Computers -- Printed Output

Mark Copeland’s Experience

Manager, Regional Support Services

Baxter Healthcare

(Public Company; 10,001 or more employees; BAX; Medical Devices industry)

June 2008 — Present (1 year 2 months)

Lead global implementation of desktop support outsourcing program.
Senior Manager, Workplace Technology & Collaboration

Accenture

(Public Company; 10,001 or more employees; ACN; Management Consulting industry)

February 2007 — November 2007 (10 months)

Identified and implemented the processes and infrastructure required for companies and governments to deliver high performance.

-- Teamed with Novell to develop Accenture go-to-market offering and strategy for Novell’s SUSE Linux Enterprise Desktop.
Director of PC Lifecycle Management

Deloitte & Touche

(Partnership; 10,001 or more employees; Accounting industry)

June 2003 — June 2006 (3 years 1 month)

Provided thought leadership and guidance to IT Leadership, IT organization and business units on computer and printed output related matters. Managed firm wide activities to ensure consistency, efficiency, quality and cost effectiveness. Responsible for lifecycle management of computers from procurement through disposal, including vendor selection, lease vs. buy analysis, asset management, configuration, deployment, maintenance/repair, support and hard drive sanitization.

-- Reduced leasing costs $1.3 million, streamlined asset management processes and procedures, enhanced effectiveness of vendor management, and enabled greater flexibility for making future strategic decisions through development and implementation of strategic laptop plan.

-- Reduced laptop support costs $1.6 million.

-- Reduced end-user downtime by 26%.

-- Reduced total printers by 31% and number of printer models up to 59%.

-- Determined global specs & pricing for 100,000 laptops.
Central Sector Technology Leader

Deloitte & Touche

(Partnership; 10,001 or more employees; Accounting industry)

June 2000 — June 2003 (3 years 1 month)

Reported to CIO with responsibilities focused on management and direction of Central Sector IT organization, which provided provisioning, delivery and support for corporate computing environment. Accountable for technical support, networks, telecom, asset management, training, and development and implementation of standards and best practices.

-- Managed $40 million budget, 8 direct reports and 125 IT staff across 36 offices, supporting 11,000 internal customers.

-- Aligned multiple geographically dispersed and disparate technology departments into one highly successful virtual technology organization.

-- Managed Windows XP project to create and deploy firm standard computer image, with sub-teams for image development/production, application compatibility testing, quality assurance, image deployment, image maintenance/management, end-user and IT training, end-user support and communications.

-- Reduced risk of confidential data being compromised on computer hard drives.
Mid-America Regional Technology Director

Deloitte & Touche

(Partnership; 10,001 or more employees; Accounting industry)

June 1999 — June 2003 (4 years 1 month)

Led and directed all aspects of technology for the Mid-America Region, a geography comprised of 3,000 people in 10 offices. Developed and managed a $12 million technology budget. Delegated and managed the work activities of IT staff to ensure value-added services were provided to meet customers’ needs and expectations.
Missouri Practice Technology Manager

Deloitte & Touche

(Partnership; 10,001 or more employees; Accounting industry)

January 1998 — June 1999 (1 year 6 months)

Managed all aspects of technology for the Missouri Practice, which was comprised of the Kansas City and St. Louis offices.
Technology Manager

Deloitte & Touche

(Partnership; 10,001 or more employees; Accounting industry)

June 1994 — January 1998 (3 years 8 months)

Managed all aspects of technology for the Kansas City office. Retained responsibilities of IT Technician.
IT Technician

Deloitte & Touche

(Partnership; 10,001 or more employees; Accounting industry)

February 1988 — June 1994 (6 years 5 months)

Provided end-user support and training; performed network, telecom and voicemail administration; managed inventory; and created proposals and presentations.

Mark Copeland’s Education

University of Kansas

Bachelor of Science , Business Administration , 1975 — 1979

Minor in Journalism

Additional Information

Mark Copeland’s Websites:

Mark Copeland’s Interests:

Family, technology, networking, fantasy football, KU Jayhawk basketball and football, chocolate

Mark Copeland’s Groups:

Association of Information Technology Professionals (AITP), Project Management Institute (PMI), Johnson County Community College Career Transition Group