Mario Rodriguez

Current

Strategic Partner Manager at cPanel

Past

Director of Hosting Partner Program & Client Services at BBS Technologies, Inc. - R1Soft Division
Director of Client Services at Righteous Software Inc.
Director of Customer Service at EV1Servers.net / EV1.net

General Manager at Las Novias

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Education

NSHS

Recommended

22 people have recommended Mario

Connections

500+ connections

Industry

Information Technology and Services

Websites

Mario Rodriguez’s Summary

Client Services specialist with substantial experience in dealing with difficult business continuity situations. Organic sales growth is a great focus of my daily duties. Building long-lasting relationships with my clients rather they are internal or external.

Goals for the future are to be a part of a growing successful, goal-driven team and highly contribute to the overall success of the company.

Semantic Technology Amorista

Mario Rodriguez’s Specialties:

Customer Service Evangelist, Conflict Arbitration, Team Building, Hosting Partners, Social Media Strategist

A few basic principles I breathe daily:

1. Focus on the situation, issue, or behavior, not on the person.
2. Maintain the self-confidence and self-esteem of others.
3. Maintain constructive relationships with your employees, peers, and managers.
4. Take initiative to make things better.
5. Always, Always, Always … Lead by example!

Mario Rodriguez’s Experience

Strategic Partner Manager

cPanel

(Privately Held; Computer Software industry)

July 2009 — Present (9 months)
Director of Hosting Partner Program & Client Services

BBS Technologies, Inc. - R1Soft Division

(Privately Held; Computer Software industry)

November 2007 — July 2009 (1 year 9 months)

Turn-key solutions coordinator with focus on HSP's (Hosting Service Providers) in the SMB, SME & Enterprise markets. Building constructive relationships with our partners in order to assist in maximizing their ROI.

Assisting VAR's in setting up solution provider programs that will benefit their client base and help in reducing retention ratios by having a one-stop shop solution selection.
Director of Client Services

Righteous Software Inc.

(Public Company; 11-50 employees; Computer Software industry)

September 2006 — November 2007 (1 year 3 months)

Assisting Clients in making the proper purchasing decisions combined with strategic marketing focus is the core of my position with the R1Soft team.

CDP is the buzzword....

http://www.r1soft.com
Director of Customer Service

EV1Servers.net / EV1.net

(Privately Held; 201-500 employees; Information Technology and Services industry)

March 1999 — September 2006 (7 years 7 months)

Served as Director of Customer Services for a major ISP/Dedicated Server Provider with customers globally, in over 23 countries.

Promoted to Director of Customer Services to manage a series of teams within the EV1Servers organization. Managed over 60+ employees in daily call center operations. Daily collaboration with Director of Web Hosting Support to create strategic plans to enhance customer loyalty. Provide employees with tools to maintain and increase service levels to both internal and external customers. Work closely with other departments to promote sales, clarify information, and distribute reports. Gather, analyze, and report daily/weekly/monthly sales and service statistics.

Contributed to increasing overall ARPU by assisting in execution of aggressive sales plans.

Instrumental in improving customer-satisfaction ratings through suggestion, development, and implementation of new reporting procedures.

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General Manager

Las Novias

(Privately Held; 11-50 employees; Food Production industry)

August 1990 — December 1997 (7 years 5 months)

Family-Owned & Operated business. I think this is what prepared me to be able to wear the many hats that I have to wear today in my various duties.

Ultimately what I was doing at the family business was taking care of all the daily sales, bookkeeping, payroll & managing day-to-day operations. Not the normal activities of a teenager, however I enjoyed the dealings with people and growing the sales of our "special event" cakes and pastries which ultimately reached 10K in sales weekly, large feat in this industry at that time.

It was a great learning experience for me to deal well with clients face-to-face.

Mario Rodriguez’s Education

NSHS

1991 — 1994

Additional Information

Mario Rodriguez’s Websites:

Mario Rodriguez’s Interests:

Semantic Technology

Mario Rodriguez’s Groups:

cPanel, HostingCon, Enterprise Hosting Solutions, Ping!Zine, StartUpHouston, Brazil Connections, DigitalDJ, Houston Networking News, Tier1, TopLinked, Exceptional Customer Service, ISPCon, TheWhir, Blog World, MySQL Conference, Hosting Partner Program, Tier1 Summit, Cloud Computing, The Cloud Talk, Grid Computing