Specializing in IT Helpdesk functions with high output and solid performance.
Provo, Utah Area
- Current
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- Tier 2 Technician at NovaRad Corporation
- Past
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- Team Lead at SlashSupport
- System Administrator I at Novell, Inc.
- Team Lead at Intel
- Technical Support Analyst at Intel
- Customer Service Manager at Office Depot
- Education
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- Heald College
- Auburn High School
- Recommended
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12 people have recommended Timothy - Connections
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195
connections
- Industry
- Information Technology and Services
- Websites
Timothy Marini’s Summary
Excellent leadership qualities. Natural coaching abilities to ensure success and productivity in the team. Promotes high morale through positive attitude and constant recognition. Vast knowledge in any IT industry technology. Great experience in Windows and Linux environments.
Timothy Marini’s Specialties:
team leadership, recognition, tech support, technology retail sales and management, windows xp/2000/95/98/2003, office, remedy action request, Linux OS, Groupwise, Landesk Remote Connection, Avaya CMS Queue Mgmt, SecurID, VPN, DUN,LAN, WLAN
Timothy Marini’s Experience
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Tier 2 Technician
NovaRad Corporation
(Privately Held; 51-200 employees; Medical Devices industry)
March 2008 — Present (1 year 9 months)
Assisting Medical Professionals with using our powerful PACS and RIS solutions.
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Team Lead
SlashSupport
(Privately Held; 1001-5000 employees; Information Technology and Services industry)
November 2007 — February 2008 (4 months)
Help desk supervisor. Managing up to 20 direct reports. Ensuring quality training, exceptional service by monitoring calls and having consistent performance management. Develop strong relationships and help mentor agents that wish to progress in their careers.
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System Administrator I
Novell, Inc.
(Public Company; 10,001 or more employees; NOVL; Information Technology and Services industry)
July 2007 — November 2007 (5 months)
Assist customers with their SUSE Linux issues. Support GroupWise Email and Messenger problems. Assist with OpenOffice questions. Provide support for notebooks and desktops. Also provide Windows support when needed. Support provided via Chat and Phone.
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Team Lead
Intel
(Public Company; 10,001 or more employees; INTC; Information Technology and Services industry)
July 2006 — July 2007 (1 year 1 month)
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Technical Support Analyst
Intel
(Public Company; 10,001 or more employees; INTC; Information Technology and Services industry)
September 2003 — July 2006 (2 years 11 months)
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Customer Service Manager
Office Depot
(Public Company; 10,001 or more employees; ODP; Retail industry)
January 1994 — September 2003 (9 years 9 months)
Trained and developed cashiers. Ensured prompt customer service. Provided disciplinary actions and gave abundant recognition and supportive feedback.
Timothy Marini’s Education
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Heald College
AAS - IT , Information Tech/Security , 2002 — 2004
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Auburn High School
HS Diploma , Communications, Marketing, Technology , 1993 — 1995
- Activities and Societies:
- DECA, Visual Communications (Sr. Video)
Timothy Marini’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
