
author, Who's Your Gladys?
Greater Detroit Area

author, Who's Your Gladys?
Greater Detroit Area
• President and founder of Suttle Enterprises LLC, a Personal & Professional Growth Training Firm for over 17 years.
• Coauthor of “Who’s Your Gladys? How to Turn Even Your Most Difficult Customer into Your Biggest Fan" published by AMACOM books in Fall of 2009.
The book uncovers the outstanding customer service secrets of ten thriving companies, despite the current economy. Singapore Airlines, Jack Canfield's Companies, Paul Reed Smith Guitars are amoung those featured in this powerful book. The foreword was written by bestselling author, Stewart Emery who co-authored Success Built to Last.
• Keynoter, workshop trainer, retreat facilitator for corporations, associations, and educational institutions.
• Work and Life Success Coach using the Option Method to help clients with a series of dialogs that expose and dissolve self-limiting beliefs, resulting in happier, more productive, and well balanced individuals and groups.
• Frequent guest expert on ABC affliate WXYZ News for Bill Spencer's Financial Survival Series.
• Immediate Past-President of the National Speakers Association, Michigan Chapter, and past Member of the Year.
• Co-author of "The Better Bottom Line - Skills and Strategies to Develop Your Business" Producer of audios such as: "From Stress to Success: Seven Secrets to a More Balanced Life" and "41 Way To Raise Successful Kids with the Suttle Method"
Customer Service, Work/Life Success Coach, Work and Family Relationship Strengthening Keynotes, Workshops, Training, and Retreats.
(Professional Training & Coaching industry)
1990 — Present (19 years )
* Providing Personal and Professional Growth training.
* Energizing management, staff, and individuals with emotion-management skills that are practical and useable for Managers, Entrepreneurs, Teams, Front-line Employees, and Parents.
* AMACOM book is publishing my Customer Service book which will be released Fall of 2009.
* Option Method Coaching (either by phone or in person) which releases self-limiting beliefs producing empowered action and happiness.
* Keynotes for updating communications skills with today's customers, and family relationships, increasing self management and self esteem through life balancing techniques.
(Public Company; VC; Automotive industry)
2008 — 2008 (less than a year)
B.S. ,
Personal and Professional Growth Work. Strengthening Relationships at Work and at Home. Self-Communication skills for happier more productive companies, teams and families. Coaching to release self-limiting beliefs. Empowerment for loving life at work and at home.
National Speakers Association
Association for Work Life Progress, Option Method Coaching Weekend
Member of the Year - National Speakers Association, Michigan Chapter, 2005-2006