Vice President, Customer Experience at Interbank FX
Greater Salt Lake City Area
Vice President, Customer Experience at Interbank FX
Greater Salt Lake City Area
I am an innovative marketing professional with a passion for a challenge and high energy work environments. I am experienced in cross media branding initiatives and product placement across a variety of industries. I love a challenge and a fast paced work environment.
My skill areas include:
* Product / Brand Marketing – experience in planning, execution, and measurement of online and traditional (offline) marketing
* Business Development – proven record of engineering successful strategic relationships and joint marketing programs
* Trade Shows / Events – established ability to plan and coordinate trade shows and industry events
* PR / Media – production of press releases, corporate communications and development of media relationships
(Privately Held; Financial Services industry)
February 2009 — Present (10 months)
Evaluating the customer experience across all touch points. Includes over all day to day customer activity, events, promotions, etc.
Bringing together cross functional teams to built the ultimate customer experience.
Ensuring that all experience and communications adheres to company philosophy and the specific region and culture of the customer.
(Privately Held; Financial Services industry)
December 2005 — February 2009 (3 years 3 months)
Interbank FX is a FCM (Futures Commission Merchant) with customers in over 135 countries and a unique business model that allows retail investors to trade in the foreign currency market.
• Brand identification and marketing strategy – online and traditional media
• Budgeting, forecasting and department direction
• Management of design firms, pr and advertising agencies.
• Campaign measurement and data analysis on weekly, quarterly, annual and campaign level
(Public Company; 51-200 employees; Computer Software industry)
2003 — 2005 (2 years )
Equis International is the graphics development arm of Reuters but also sells and markets a retail software package, MetaStock, that allows individual investors to chart and analyze stock market data.
• Created, deployed and analyzed direct mail, e-mail and Internet marketing strategy and campaigns
• Assisted and trained dealers worldwide on Internet and email marketing strategy and campaign management
• Worked with trade press and business media to announce events, products and services
• Campaign measurement and data analysis on weekly, quarterly, annual and campaign level
(Privately Held; 1-10 employees; Entertainment industry)
2002 — 2003 (1 year )
Mantis Motion Productions is an optical motion capture house that offers services to the game development and film production industries.
• Created, deployed and analyzed direct mail, e-mail and internet marketing strategy and campaigns
• Worked with trade press and business media to announce events, products and services
• Developed strategic relationships for enterprise
• Created and implemented brand development, trade shows, industry events
(Privately Held; 51-200 employees; Design industry)
2000 — 2002 (2 years )
Image Centre Limited in a well respected advertising agency and production house located in Auckland New Zealand.
• Developed strategy and campaigns for key accounts
• Consistently achieved sales objectives in advertising agency environment
• Project Management of advertising campaigns and Internet development projects
• Created technical documents including requirements documents, proposals, scoping documents, functional decompositions, and use case documents.
(Privately Held; 11-50 employees; Internet industry)
October 1999 — May 2000 (8 months)
This was a 6 month contract position.
e://volution e-business ltd is a value chain solution provider that specializes in rationalizing the non-strategic consumables supply chain for larger corporations.
• Developed strategic relationships for enterprise
• Planned transition and consolidation procedures for companies implementing new supply chain management systems
• Produced technical documentation
(Privately Held; 11-50 employees; Computer Software industry)
November 1998 — October 1999 (1 year )
Prism Software Ltd creates and implements ERP solutions into manufacturing environments, specifically for the print and pre press industry.
• Analyzed business processes and implemented ERP solutions into manufacturing environments.
• Planned transition and consolidation procedures for companies implementing new systems
• Produced technical documentation
• Specified and wrote management reports for various companies.
(Privately Held; 1-10 employees; Computer Software industry)
1997 — November 1998 (1 year )
Computer Corporation implemented and supported an MIS solution into manufacturing environments, specifically print and pre press industries.
• Analyzed business processes and implemented ERP solutions into manufacturing environments.
• Produced technical documentation
• Specified and wrote management reports for various companies.
• User interface programming for inventory modules
Love to travel, read, & learn new things.
American Business Awards - Women in Business - Best Executive Finalist 2009
American Business Awards - Best Marketing Executive: Finalist 2009
Utah Business - (one of the) 30 Women to Watch - April 2009
Sizzle Awards (Exhibitor Magazine): Traffic Builder 2008
American Business Awards: Finalist for Best Marketing Executive 2008
American Business Awards - Women in Business: Finalist for Best Executive 2007
American Business Awards - Women in Business: Finalist for Best Website 2007
Author: Forex Simplified - Published by Traders Library Sept 2007 - http://www.invest-store.com/marilynmcdonald/
Author – Numerous Articles on FX & Trading - see my website for details
Series 3 Registered Futures Broker - March 2007