Escalation Support Manager
Slough, United Kingdom
- Current
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- Escalation Support Manager at Oracle
- Past
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- Senior Support Account Manager at BEA Systems
- Solutions Engineer at Borland Software Corporation
- Technical Consultant at ILOG
- Support Engineer at ILOG
- Education
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- Ecole Supérieure des Sciences Informatiques
- Université de Nancy (Nancy I)
- Recommended
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8 people have recommended Marc - Connections
-
135
connections
- Industry
- Computer Software
- Websites
Marc Weiersmüller’s Experience
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Escalation Support Manager
Oracle
(Public Company; ORCL; Computer Software industry)
January 2009 — Present (7 months)
Responsible for incident prioritisation, escalation management and resolution in the support teams for Oracle E-Business Suite of products. Key contact both internally and externally with strategic stakeholder, liaising with support and development teams as well as customer management teams from technical management through project/programme management to CFOs.
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Senior Support Account Manager
BEA Systems
(Computer Software industry)
November 2006 — November 2008 (2 years 1 month)
As a SAM at BEA Systems, I am responsible for the success of our key customers, from small to the very large ones.
This exciting position entails providing guidance and advice on various technologies (BEA and non BEA), helping customers plan for the future, address technical issues and more generally supporting customers during pre and post deployment of the ALUI Interaction portal making sure they are completely happy and successful. -
Solutions Engineer
Borland Software Corporation
(Public Company; 1001-5000 employees; BORL; Computer Software industry)
November 2000 — November 2006 (6 years 1 month)
In this position I was responsible of supporting the sale activities from a technical standpoint. Main objectives and goals were to present the value proposition of the company solution, build the solution with the sales team and also demonstrate the solution.
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Technical Consultant
ILOG
(Public Company; 501-1000 employees; ILOG; Computer Software industry)
January 1999 — November 2000 (1 year 11 months)
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Support Engineer
ILOG
(Public Company; 501-1000 employees; ILOG; Computer Software industry)
September 1997 — January 1999 (1 year 5 months)
Marc Weiersmüller’s Education
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Ecole Supérieure des Sciences Informatiques
Engineer , Software , 1993 — 1996
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Université de Nancy (Nancy I)
DEUG , Engineering Sciences , 1991 — 1993
Additional Information
Marc Weiersmüller’s Websites:
Marc Weiersmüller’s Interests:
travelling, photography, DIY, cooking and gardening
Marc Weiersmüller’s Contact Settings
Interested In:
- career opportunities
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
