Marcus Pfeiffer

Current

Lifecycle Manager Services at TomTom

Past

Project Leader at TomTom
Content Specialist at TomTom International BV

Recommended

2 people have recommended Marcus

Connections

329 connections

Industry

Information Technology and Services

Websites

Marcus Pfeiffer’s Summary

Marcus is...

...responsible for Service Delivery performance analyses and overall quality improvements of the TomTom LIVE Services bundle (HD Traffic, Safety Alerts, Fuel Prices, etc.) & end user related processes after launch.

...managing global vendor relations with external partners and connectivity & content suppliers such as Vodafone and affiliates, Jasper Wireless, Swisscom, SFR, etc.

...leading & firefighting in Problem Management Task Force Teams.

...initiating and following-up on improvement initiatives within the organization or towards external partners and suppliers.

...making teams work together as teams.

...vendor management, negotiating SLAs with MNOs & content suppliers

...making sure targets are met and collaboratively improved throughout the lifecycle of the product/service.

...creating and taking action on KPI reports of services and platforms.

...giving analytical insight into content & services and provides forecasts and strategic advice to support the roadmap and resource planning of the business.

Marcus Pfeiffer’s Specialties:

staying on top, thorough working ethics, eats his own dog food, reliable, dead honest

Marcus Pfeiffer’s Experience

Lifecycle Manager Services

TomTom

(Public Company; TOM2.AS; Consumer Electronics industry)

September 2008 — Present (1 year 3 months)

- Responsible for performance analyzes of services and end user processes after launch as well as initiation and follow up of improvement initiatives
- Ensuring that planned business outcomes are achieved and helping to adjust programs if necessary
- Creating forecasts and strategic roadmap planning
Project Leader

TomTom

(Public Company; TOM2.AS; Consumer Electronics industry)

September 2007 — August 2008 (1 year )

- Defining, monitoring, and maintaining technical and operational requirements for the entire life cycle of services products
- Continuous monitoring and evaluation of project risks, issues, scope, and timeline
- Overall responsibility of process engineering and refining within the Content and Services business unit
Content Specialist

TomTom International BV

(Public Company; Consumer Electronics industry)

August 2005 — August 2007 (2 years 1 month)

- Analyzing and creating geographical data
- Planning and managing of field surveys
- Quality assurance of generated content