
Account Service Executive in Microsoft
Turin Area, Italy

Account Service Executive in Microsoft
Turin Area, Italy
Currently I'm working in Microsoft with the role of Global Services Executive for Fiat Group
My esperiences:
Manager senior with experiences in Sales & Marketing, ICT and Management.
My professional experiences regard General Management, Control Management, Budgeting, ICT consulting strategy, Customer relationship, Sales and Marketing: I coordinated important projects in B2B and B2C enviroment, CRM and Budget Monitoring.
I covered managerial positions with direct responsabilities on international projects and innovation promotion activities.
In the 2003-2005, I enforced my professional competences with a Master in Marketing in order to cover also knowledge of sales and marketing organization, direct marketing, consumer analysis, channels distribution and so on. My final MBA thesis concerned "Customer information Management for a direct Marketing approach in Automotive sector".
My primary goal is to help customers to choose the best solution in terms of their own requirements, timetables, investments and returns. In particular I focus my attention on IT investments that must be carefully pondered to obtain the maximum benefit.
Sales, Marketing, Services Delivery, ICT Strategy, Program Management, Control Management, Organization and Enterprise Management, Partnership,
(Public Company; MSFT; Computer Software industry)
June 2007 — Present (2 years 2 months)
Inside Microsoft Services Italy and Global Account Organization, I'm the world wide manager of business development, account development, customer satisfaction, client relationships, and overall account strategies for Fiat Group and all business Sectors (Fiat Auto, Iveco, CNH, Magneti Marelli,....).
The goal of the Services Sales Executive is to help drive the overall services relationship forward, and drive product penetration and consulting services revenue in customer engagements. Managing executive relationships and negotiating high risk situations is an everyday challenge in this position.
(Non-Profit Organization Management industry)
December 2006 — Present (2 years 8 months)
TORINO IN is a Business Social Network in Turin where all managers, freelances, Managing director, employees can partecipate.to monthly meeting with the goals to:
- introduce themeselves and his/her own activities, innovation and new professional ideas, experiences....
- discuss about different professional matters with various multi-area speakers
Enter in TORINO IN is free!!!
(Privately Held; 1001-5000 employees; Information Technology and Services industry)
February 2004 — June 2007 (3 years 5 months)
a) From march 2006: Program Management inside Retail & Private department for initiatives, global programs and new technology applied to payment services.
- From march 2005 to february 2006: Project Manager for "Winter Olympic Games Torino 2006" in Sanpaolo bank with the goal to organize and planning Merchant Payment and Point of Sales Services in all olympic venues. Relations with VISA International Staff and Merchant Managing Directors.
b) From november 2004 to march 2005:
- Program management for SAP start-up phase, Process Impact Analysis and Portal integration for an Engineering primary italian company
- Definition of Outsourcing strategy and opportunities for ICT sector of a primary international Manufacturing company
c) From march 2004 to november 2004: ICT Strategic Project and enterprise initiatives for FIAT Group and Companies:
- Fiat Group ICT Strategic Plan (CRM, Internet Web Site, SCM,...)
- Disaster Recovery project (Masterplan and Vendor RFP)
(Partnership; 1-10 employees; Information Technology and Services industry)
July 2003 — June 2007 (4 years)
SIGNUM s.a.s. is a Consulting and Service Company specialized in Marketing and ICT.
Customers and contracts acquired:
a) Valueteam (a ValuePartners group company):
b) Leo Burnett
c) Booze Allen Hamilton
(see sections for details)
(Public Company; 10,001 or more employees; Banking industry)
April 2005 — April 2007 (2 years 1 month)
Program Management inside Retail & Private department for initiatives, global programs and new technology applied to payment services.
- From march 2005 to february 2006: Project Manager for "Winter Olympic Games Torino 2006" in Sanpaolo bank with the goal to organize and planning Merchant Payment and Point of Sales Services in all olympic venues. Relations with VISA International Staff and Merchant Managing Directors.
(Educational Institution; 51-200 employees; Market Research industry)
October 2003 — December 2004 (1 year 3 months)
- Marketing plan for a international company of medical products
- Business plan about "The management of the green certificates in the acquisition and certification process of a hydroelectric electric power station"
(Public Company; 1001-5000 employees; Online Media industry)
October 2003 — March 2004 (6 months)
Project Managenent of istitutional and e-commerce website of Fiat Auto in relation with Marketing Headquarter in Turin
(Privately Held; 51-200 employees; Management Consulting industry)
June 2003 — September 2003 (4 months)
Analysis of matriculation-flow of new and used car in Fiat Auto :
- assessment of IT core system,
- segmentation of Customer (retail, companies, renting,...) according different drivers
- proposal of different CRM scenario
(Privately Held; 10,001 or more employees; Information Technology and Services industry)
June 2000 — June 2003 (3 years 1 month)
Program Manager in international E-business projects for large european automotive, manufacturing, TLC, retail & consumer goods company.
(see "Program Manager - Consultant" for project details)
(Privately Held; 10,001 or more employees; Mechanical or Industrial Engineering industry)
November 1999 — May 2001 (1 year 7 months)
Program Manager of ICT B2C projects on European Markets (France, Germany, UK, Holland): cars and commercial vehicles
(Privately Held; 10,001 or more employees; Logistics and Supply Chain industry)
June 1999 — November 2000 (1 year 6 months)
- Program Manager for ICT project (production planning, PDM, Interfaces) on New Engine Family (NEF) plant in Turin;
- Program Manager for the start-up of Logistic Plan to supply Argentinian Iveco Plant in Cordoba.
(Privately Held; 1001-5000 employees; Information Technology and Services industry)
February 1998 — February 1999 (1 year 1 month)
- Consultancy on network supplying from TLC operator
- Interconnession management
(Public Company; 501-1000 employees; Government Administration industry)
June 1996 — January 1998 (1 year 8 months)
(Public Company; 5001-10,000 employees; Military industry)
February 1992 — June 1996 (4 years 5 months)
Program manager on projects about:
- Supplying Chain Management
- Order planning and Vendor Quality Rating
- Corporate Datawarehouse
(Public Company; 5001-10,000 employees; Computer Software industry)
February 1991 — March 1992 (1 year 2 months)
Business Consultant and Knowledge Engeeneer on an Expert System project developed in Smalltalk language with a O-O Knowledge System for an italian Bank to evaluate and manage the credit given to big companies
MBA , Business Administration and Marketing , 2003 — 2005
Stage , Continuous Speech Recognition , 1990 — 1991
Computer Science , IT, Business Process Analysis, Program Management, AI. , 1985 — 1991
Sales, management, business development, marketing positioning and segmentation, brand analysys, customer behavior, sociology Sport: Scuba, Swimming, Ski, Sailing, Photography Hobby: Travelling expecially in tropical islands
- President of TORINOIN (Business Social Network in Turin) contact in http://www.viadeo.com (see Groups)
- Turin Federmanager Association Member
- Bizbureau member