EMEA Pricing Strategist at Dell
Slovak Republic
- Current
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- Pricing Strategist EMEA at Dell
- Past
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- Global Online Manager at Dell (Bratislava, Slovakia)
- Business Operations Manager at Dell (Bratislava, Slovakia & Frankfurt, Germany)
- Technical Support Manager at Dell (Amsterdam, Netherlands)
- EMEA Business Systems Manager at Dell (Amsterdam, Netherlands & Bracknell, UK)
- IT Manager Benelux at Dell (Amsterdam, Netherlands & Brussels, Belgium)
- EMEA IT Project Manager at Dell (Bracknell, UK)
- Senior Technical Support Agent at Dell (Amsterdam, Netherlands)
- Education
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- University of Phoenix, Rotterdam
- Vrije Universiteit Amsterdam
- Languages
- Recommended
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10 people have recommended Marcel - Connections
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246
connections
- Industry
- Computer Hardware
- Websites
Marcel Körner’s Summary
Over the years I have either directly worked in or had direct dealings with all parts of the business, ranging from fields such as online web development, IT, Operations, Services and Support. In those roles I have shifted with ease between Operational, People Management and/or Program Management roles. I'm a flexible and versatile manager that can easily shift gears and work in varying capabilities.
I worked in multiple countries in Europe and remotely managed people in Asia and the Americas, and as such am a global manager, and have a track record of being able to manage employees with different cultural backgrounds.
As a leader I'm looking to be fair and setup departments either from scratch or help them improve performance by developing the teams that eventually are doing the hard work.
Marcel Körner’s Specialties:
International experience in Web Marketing, IT, Services and Operations in global functions (Western and Eastern Europe, Americas (North and South) and Asia.
Marcel Körner’s Experience
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Pricing Strategist EMEA
Dell
(Public Company; 10,001 or more employees; DELL; Computer Hardware industry)
September 2008 — Present (1 year 4 months)
Improving the pricing strategy of Dell in EMEA
Aligning strategy globally with the US and APJ regions
Enhance Competitive Analyses methods and processes -
Global Online Manager
Dell (Bratislava, Slovakia)
(Public Company; 10,001 or more employees; DELL; Computer Hardware industry)
May 2006 — August 2008 (2 years 4 months)
• Responsible for the Global website of Dell. Develop and implement strategy to improve usage and effectiveness of www.dell.com and support.dell.com.
• The team is globally dispersed in Asia, US, Canada and multiple locations in Europe.
• Main goal of the team is the improvement of the performance of both the Dell Commerce and the Dell Support website.
• Responsibilities include stakeholders management of business partners in all regions, development and implementation of change projects and programs to improve key performance indicators of the website and ultimately of the Dell business at large. -
Business Operations Manager
Dell (Bratislava, Slovakia & Frankfurt, Germany)
(Public Company; 10,001 or more employees; DELL; Computer Hardware industry)
November 2003 — April 2006 (2 years 6 months)
• Responsible for Austrian, German & Swiss operations for Consumer, Small and Large Business customers
• Teams consists of End-End Order Management (Order Entry, Quality & Logistics), Call Management, Escalation and Customer Care.
• Employees are based in 6 locations, Frankfurt, Bratislava, Halle, Vienna, India and Casablanca.
• Large focus on improving the departments improvement through BPI (6 Sigma) Programs.
• Initial setup of the department in Bratislava and moving functions from higher cost locations to Bratislava.
• Over time the Bratislava based team grew from 70 to 200 employees. -
Technical Support Manager
Dell (Amsterdam, Netherlands)
(Public Company; 10,001 or more employees; DELL; Computer Hardware industry)
February 2002 — October 2003 (1 year 9 months)
• Responsible for the call center operations for technical support of Dell Customers in the Netherlands, Belgium and Luxembourg.
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EMEA Business Systems Manager
Dell (Amsterdam, Netherlands & Bracknell, UK)
(Public Company; 10,001 or more employees; DELL; Computer Hardware industry)
June 1999 — January 2002 (2 years 8 months)
• Managing all requirements for changes or new business systems for EMEA Services
• Program management for rollout in business and gathering requirements from regional partners.
• Liaison between the EMEA Services Business and EMEA Services IT.
• Assisting the business in specifying requirements for systems changes, approving and prioritizing change request, and tracking EMEA IT on the progress and correctness on approved projects.
• The major project was the rollout of a new Case management system for EMEA Services. -
IT Manager Benelux
Dell (Amsterdam, Netherlands & Brussels, Belgium)
(Public Company; 10,001 or more employees; dell; Computer Hardware industry)
January 1995 — May 1999 (4 years 5 months)
• Managed the IT department in the Benelux, which consisted of 2 locations, spread over 5 buildings, three in Amsterdam and two in Brussels.
• Responsible for regular site IT, Telecoms and Facilities
• Team consisted of 5 IT administrators and 1 Telecom Administrator -
EMEA IT Project Manager
Dell (Bracknell, UK)
(Public Company; 5001-10,000 employees; dell; Computer Hardware industry)
November 1993 — December 1994 (1 year 2 months)
• Update and develop new systems for EMEA Sales, Finance and Services. This included order management systems, interfacing systems for communication with manufacturing and the first financial data warehouse for EMEA. It also included the testing and project management of the roll out to all EMEA business units.
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Senior Technical Support Agent
Dell (Amsterdam, Netherlands)
(Public Company; 1001-5000 employees; dell; Computer Hardware industry)
April 1991 — October 1992 (1 year 7 months)
• Setup of Technical Support Department and take the phone calls for the first Dell customers in Dell Benelux.
• Further responsibilities included setup of IT systems for the newly setup organization, production of systems sold and purchasing of components for production.
Marcel Körner’s Education
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University of Phoenix, Rotterdam
MBA , Executive MBA , 2001 — 2003
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Vrije Universiteit Amsterdam
drs , Computer Science , 1986 — 1991
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Languages
Dutch (Mother Tongue), English (Fluent), German (Fluent), Slovak (Learner)
