Development Manager at UK2 Group
Greater Salt Lake City Area
- Current
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- Development Manager at UK2 Group
- Past
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- General Manager at Hosting Services, Inc.
- Client Services Manager at midPhase Services
- Web Programmer at Web Unlimited
- Website Administrator at Texas A&M University
- Customer Support Supervisor / Quality Assurance at ISO
- Web Developer / Technology Consultant at Texas Tech University
- Web Developer at Acer
- Education
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- Texas Tech University - Rawls College of Business
- Recommended
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2 people have recommended Marc - Connections
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67
connections
- Industry
- Internet
- Websites
Marc Bollinger’s Summary
Throughout my years in high school, I helped to create and maintain the Temple Highschool Wildcat Web and eventually took over the project my senior year in high school. This venture led to a paid internship with Acer America Corporation as a Web Developer. Throughout college, I held two jobs in this field: Webmaster of The Department of History Website, and Web Developer for the Teaching, Learning, and Technology Center on the Texas Tech University Campus. Coupled with my Management in Information Systems Degree, I was quickly becoming enveloped in the wonderful world of web development and programming.
Over the past several years, I've also taken an extreme interest in client relations management. The service industry is tough to handle, but I feel that my extensive history has provided me with a powerful toolset to tackle difficult client-to-company communications. I'd like to consider myself as the "missing piece" that allows a company to expand without sacrificing service and support. I firmly believe that a company that maintains its close ties to the customer will forever be profitable, regardless of size. I've had several years experience with managing internal and external relations (employees and clients), including managing a support call center for Insurance Information Exchange (an ISO company), as well as acting as lead programmer for Brazos Valley Design / Web Unlimited.
I like to consider myself a jack of all trades. I have always had a personal goal to tackle any problem with care and settle for nothing less than above average. I believe that people will always work for the betterment of a company as long as they feel important and have constant reminders of their excellence.
Marc Bollinger’s Specialties:
PHP and ASP Programming, database design and implementation, client relations, managerial experience, HTML and CSS design, UNIX server administration.
Marc Bollinger’s Experience
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Development Manager
UK2 Group
(Internet industry)
September 2009 — Present (6 months)
Project Development including project management, coding, database design/management and management reporting.
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General Manager
Hosting Services, Inc.
(Privately Held; Internet industry)
January 2008 — September 2009 (1 year 9 months)
Oversee and manage a portion of the U.S. operation for the UK2 Group (www.uk2group.com) Including:
- www.midphase.com (Shared, VPS and Dedicated Hosting Solutions)
- www.anhosting.com (Shared "All inclusive" Hosting)
- www.resell.biz (ICANN Accredited Registrar)
- www.wingsix.com (Business Hosting)
- 10tb.com (Premier Dedicated Hosting Brand, featuring 10TB bandwidth)
- www.autica.com (Reseller Hosting Solutions)
Responsible for Billing, Support, Sales and Server Administration Departments
Also responsible for working within budget to boost sales, enhance service/support, and increase retention. -
Client Services Manager
midPhase Services
(Privately Held; 11-50 employees; Internet industry)
October 2006 — January 2008 (1 year 4 months)
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Web Programmer
Web Unlimited
(Privately Held; 1-10 employees; Internet industry)
September 2005 — January 2008 (2 years 5 months)
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Website Administrator
Texas A&M University
(Educational Institution; 10,001 or more employees; Higher Education industry)
September 2006 — September 2007 (1 year 1 month)
Objectives:
* Develop professional, easily navigatable, and accessible websites/templates for the College of Veterinary Medicine
* Serve as the general webmaster for the college; handling aspects of web design, programming, and administration.
* Training faculty, staff, and students on using various web authoring tools.
Accomplishments:
* Planned, designed, and implemented a new college design.
* Provided lectures to College Administration on website development and web authoring tools.
* Programmed several .NET tools to be used for web reporting and maintenance. -
Customer Support Supervisor / Quality Assurance
ISO
(Privately Held; 1001-5000 employees; Insurance industry)
August 2003 — August 2005 (2 years 1 month)
Objectives:
* Supervise a team of front-line customer support representatives.
* Perform quality assurance regression testing to ensure 100% functionality.
* Act as second-tier support representative for escalated issues and advanced problems.
Accomplishments:
* Successfully located over 100 identifiable bugs and information flow issues.
* Served on the future product development committee.
* Developed several intranet applications to assist support, sales, and management in accessing customer information.
* Streamlined the customer support procedure to provide quicker and more accurate responses to clients. -
Web Developer / Technology Consultant
Texas Tech University
(Educational Institution; 10,001 or more employees; Higher Education industry)
August 2000 — May 2003 (2 years 10 months)
Objectives:
* Assist in the programming and development of the on-line distance learning program.
* Assist and train professors and staff in utilizing computer hardware and software applications.
* Serve on future product and development committees.
Accomplishments:
* Developed an export utility to interface with the State of Texas Distance Education Course Listings.
* Redesigned the Distance Education Website and developed new modules for the distance education course management utility. -
Web Developer
Acer
(Public Company; 10,001 or more employees; Computer Hardware industry)
June 1998 — June 2000 (2 years 1 month)
Objectives:
* Assist with the development and design of Acer Support (www.acersupport.com)
* Problem-solving issues relating to website interactivity and information flow.
* Serve on the committee for Acer America.
Accomplishments:
* Programmed a partnumber referencing system using ColdFusion.
* Played an active role in future development and design of the Acer Support Website.
Marc Bollinger’s Education
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Texas Tech University - Rawls College of Business
BBA , Management Information Systems , 2000 — 2003
* 3.35 G.P.A. in Management Information Systems
* 3.05 G.P.A. Overall
* Completed Coursework in: System Analysis and Design, Database Design, Object-Oriented Programming Methodologies, Web Application Development, Advanced Programming Applications, and various Business Management Courses.
Additional Information
Marc Bollinger’s Websites:
Marc Bollinger’s Groups:
Zak Boca midPhase
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Hosting Industry
Marc Bollinger’s Contact Settings
Interested In:
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