Antonella Mascia

Current

Sr. Renewals Executive at Salesforce.com at Salesforce.com

Past

ISG Account Development Representative Italian Speaking at IBM.com
CRM Specialist at IBM.com
Sales at Clearwater

1 more...

Education

Dorset College

Recommended

1 person has recommended Antonella

Connections

500+ connections

Industry

Information Technology and Services

Websites

Antonella Mascia’s Summary

Work experience

o August 2008- Present Salesforce.com Sr Renewal Manager Executive UK and IT markets (working with Italian and English language)-BIG ACCOUNTS
o November 2006- August 2008 Salesforce.com Renewal Manager Executive UK and IT markets (working with Italian and English language)

o February 2006-October 2006 Ibm.com, Dublin as ASSR Sales Representative Italian Speaking in the Renewals Team Win back. Responsible for the Italian Market.
o July 2005-Jauary 2006 IBM.com, Dublin, as ADR Account Development Representative Italian Speaking (Sales – Call Centre Representative). Supporting Software Group Marketing in Italy. CRM Focal Point for the Team.

o July 2004-Juin 2005: IBM.com, Dublin, as ISG Lead Development Representative Italian Speaking (Sales - Call Centre Representative). Supporting Server Group Marketing in Italy.

o November 2002-July 2004: IBM.com, Dublin, as CRM Specialist Representative providing technical support to IBM Italian, English and Nordic Markets.

Quality advocate for the Italian team, responsible for the monitoring of general customer satisfaction and training of new members in customers skills

July2000- November2002: IBM.com, Dublin, as Associate Customer Service Representative for Italian, English and Nordic Markets.

May 2000 to July 2000: Clearwater S.r.l, Peschiera B.meo, as Accountant.

From July 1999 to May 2000: Tim (Telecom Italia Mobile), Milan, as Call centre operator.

From February 1999 to June 1999: Be.Ca. Italia S.r.l, as Secretary.

Autumn 1998: Vamix Italia (Vaandermoortele) as Receptionist.

From February 1998 to July 1998: “B612” as a telemarketing agent for market research.

From October 1997 to January 1998: Telepiù (Canal Plus in France) as back office assistant.

Antonella Mascia’s Experience

Sr. Renewals Executive at Salesforce.com

Salesforce.com

(Public Company; 1001-5000 employees; CRM; Computer Software industry)

August 2008 — Present (1 year 7 months)

UK and IT markets (working with Italian and English language)
Qualify the customers, gather requirements, handle objections, and assess the risk in renewing the current contract
Work with the customers to ensure they are leveraging the solution and achieving success
Satisfy customer's questions and requirements related to contracts, pricing, additional features/options
Goal: 85% renewals rate

Antonella Mascia’s Education

Dorset College

CIW , Certified InternetWeb (http://www.ciwcertified.com) , 2007 — 2008

Activities and Societies:

o Global Sales School IBM
o Certificate in “Communication specialist” at Partner&Associates, European funded course in 1998.
o Diploma in Accountancy at I.T.C.P.A. Vincenzo Benini in Melegnano (MI), 07/95.

 Languages

o English: good.
o French: basic
o Italian: mothertongue