Mano Chandra Dhas

Current

Director Industry Partnerships at Alshamel International / Carlsonwagonlit Travel

Past

Travel Manager - UAE at Alshamel Travel & Tourism / Carlson Wagonlit Travel
Manager - Dnata Call Centre at Emirates Airlines Group
Manager - HRG Middle East and West Asia at Emirates Airline Group

Network Manager - Dnata Agencies at Emirates Airline Group
Sales Manager at Alitalia Italian Airlines
Travel Supervisor at Thomas Cook Al Rostamani
Supervisor - Inbound Holidays at Kanoo Travel - Bahrain
Reservations/Ticketing Clerk at Singapore Airlines - Madras

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5 more...

Education

Loyola College, Madras
Madras Christian College
Madras Christian College High School

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Recommended

4 people have recommended Mano

Connections

385 connections

Industry

Airlines/Aviation

Websites

My Website

Mano Chandra Dhas’s Summary

34 years in Travel - Commercial Aviation and Corporate Travel Management.

Major Achievements:

• Set up BTI (now HRG) Middle East and West Asia, in 14 countries of the Region between 1993 and 1995.
• Set up Dnata CashBack – VAT Reclaim Service (14 European Countries) for clients in the UAE.
• Moulded BTI UAE into the strongest Corporate Travel Management Company in the Region between 1995 and 2005.
• Set up Dnata Instone Marine Travel Division for Dnata.
• Set up the HRG Corporate Travel Contact Centre in Dubai to handle telephone calls in 5 languages (English, Arabic, Hindi, Tagalog and Malayalam) - a first for the Middle East West Asia Region.

Mano Chandra Dhas’s Specialties:

• Corporate Travel Management
• Key Account Management
• Contact Centre Management
• Strategic positioning of Travel Management companies
• Leisure and Retail Travel

Mano Chandra Dhas’s Experience

Director Industry Partnerships

Alshamel International / Carlsonwagonlit Travel

(Airlines/Aviation industry)

September 2009 — Present (4 months)
Travel Manager - UAE

Alshamel Travel & Tourism / Carlson Wagonlit Travel

(Privately Held; 501-1000 employees; Airlines/Aviation industry)

March 2008 — September 2009 (1 year 7 months)

Holds responsibility for Dubai and Abu Dhabi.
Manager - Dnata Call Centre

Emirates Airlines Group

(Airlines/Aviation industry)

January 2006 — January 2008 (2 years 1 month)

Managed the Dnata Contact Centre in Dubai. Consolidated the operational structure and introduced a new ACR System arranging for Corporate Travel Reservations and Ticketing to be handled in 5 different languages - a first for the Middle East and West Asia Region. The Unit includes the HRG Global Contact Centre in Dubai. Also had responsibility for the Dnata Retail Travel and Airline General Sales Agency Contact Centres.
Manager - HRG Middle East and West Asia

Emirates Airline Group

(Privately Held; Airlines/Aviation industry)

1995 — 2006 (11 years )

Managed HRG UAE in Dubai comprising 6 Business Travel Centres and 16 Travel Implants. HRG UAE handled a corporate Travel volume of over US$ 50 million. As part of the job, I also managed the HRG Middle East and West Asia Regional Network (17 Countries).
Network Manager - Dnata Agencies

Emirates Airline Group

(Airlines/Aviation industry)

1993 — 1995 (2 years )

Based in Dubai. Responsible for the successful setting up of the Business Travel International (BTI now known as HRG) Middle East and West Asia Regional Network, comprising 14 countries: UAE, Bahrain, Qatar, Kuwait, Sultanate of Oman, Saudi Arabia, Yemen, Turkey, Egypt, Jordan, Syria, Lebanon, Pakistan and Sri Lanka.
Sales Manager

Alitalia Italian Airlines

(Public Company; Airlines/Aviation industry)

1982 — 1993 (11 years )

Based in Dubai, handled Airline Passenger Sales in the UAE, Bahrain, Qatar and the Sultanate of Oman.
Travel Supervisor

Thomas Cook Al Rostamani

(Airlines/Aviation industry)

November 1979 — 1982 (3 years )

Responsible for the setting up of Travel Operations at Thomas Cook Dubai. Handled both Corporate and Leisure Travel
Supervisor - Inbound Holidays

Kanoo Travel - Bahrain

(Airlines/Aviation industry)

January 1978 — November 1979 (1 year 11 months)

From being in charge of a Ticket Office Shift at Bahrain Airport, I was promoted to handle Inbound Holidays which included Arabian Exhibitions.
Reservations/Ticketing Clerk

Singapore Airlines - Madras

(Airlines/Aviation industry)

January 1975 — December 1977 (3 years )

Handled all aspects of Reservations, Ticketing and related jobs including Refunds, Manual preparation of Passenger Flight Manifests etc.