Manny Rodriguez

Current

• Help Desk Supervisor/AR Remedy System Administrator at Moffitt Cancer Center, Tampa FL

Past

• Manager, Support and Client Services at Fordham University School of Law
• Help Desk Supervisor at Fordham University
• Assistant Manager, User Support at Fordham University School of Law

• Trainer/Consultant at New York Foundation for the Arts, Arts Wire
• Director, Information Management Systems at Bronx Council on the Arts

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Education

• Fordham University
• Fordham University

Connections

27 connections

Industry

Information Technology and Services

Manny Rodriguez’s Summary

Technologically talented IT manager with solid history of effective desktop software, hardware, and CRM systems. Broad knowledge and success in education and non-profit environments. Proficient in the analysis of emerging applications and networks. Skilled trainer and project leader, able to effectively direct multiple tasks and master innovative software and tools. Implement changes by enlisting others in common goals and provide needed leadership to build credibility and strong teams by promoting an environment of personal success. Leverage exceptional communication abilities to liaise effectively with individuals with all levels of technical expertise and cultural backgrounds.

Manny Rodriguez’s Specialties:

ITIL Foundations Certification
Enterprise management solutions
IT Project management
Desktop imaging and deployment
Non-profit consulting for technology planning
Vendor contracts and negogiations

Manny Rodriguez’s Experience

• Help Desk Supervisor/AR Remedy System Administrator

  Moffitt Cancer Center, Tampa FL

  (Non-Profit; 1001-5000 employees; Hospital & Health Care industry)

  February 2007 — Present (2 years 6 months)

  Supervise the day-to-day operations of a 24/7 help desk. Identify, research, and resolve complex technical problems. Create and manage escalation procedures to ensure service levels are maintained. Manage daily system operations task; system monitoring, batch processes and system backup.
  
  Provide system and application administration and support for BMC AR Remedy System 7.0; monitor end-user usage of systems, development and workflow support.

• Manager, Support and Client Services

  Fordham University School of Law

  (Educational Institution; 201-500 employees; Education Management industry)

  December 2005 — February 2007 (1 year 3 months)

  Management of one help desk supervisor and a team of support personnel who support and troubleshoot IT issues. Implementation of policies and procedures regarding how problems are identified, received, documented, distributed, and corrected. Manage process for research and development of products and services as necessary to the IT function of the law school. Direct and delegate the team’s evaluation of hardware & software, testing, image creation, machine deployment and desktop management. Responsible for inventory tracking, auditing and management of all law school IT assets. Manage Altiris Deployment solution for desktop standardization; software deployment, imagining, policies, patch updates and desktop management. Analyze and report on performance metrics to ensure customer service standards are being met, and are within the relevant security, operational and best practice guidelines. Negotiate all vendor contracts and service level agreements.

• Help Desk Supervisor

  Fordham University

  (Educational Institution; 5001-10,000 employees; Information Technology and Services industry)

  May 2004 — December 2005 (1 year 8 months)

  Management of all aspects of the help desk's daily operation; problem management solutions, service level agreements, first and second level resolution. Responsible for support of all university standard application software, hardware and inter-campus academic systems.

• Assistant Manager, User Support

  Fordham University School of Law

  (Educational Institution; 201-500 employees; Information Technology and Services industry)

  December 2000 — May 2004 (3 years 6 months)

  Management of all aspects of the help desk's daily operation. Responsible for support of all law school standard application software, hardware and inter-campus academic systems. Monitor inventory tracking with asset tracking technology, installation and upgrade of all end user computer systems. Evaluate new information systems products or services and suggests changes to existing products or services to better aide the end user. Review user requirements for changes to existing systems or development of new systems/procedures. Develop RFPs and negotiate contracts for vendors.

• Trainer/Consultant

  New York Foundation for the Arts, Arts Wire

  (Non-Profit; Information Technology and Services industry)

  May 1999 — January 2002 (2 years 9 months)

  Provide co-training workshops in Web Literacy, Developing Projects on the Internet and Technology Planning. Training provided to non-profit organizations and individuals in the New York State and the Tri-State Region.

• Director, Information Management Systems

  Bronx Council on the Arts

  (Non-Profit; 1-10 employees; Information Technology and Services industry)

  February 1994 — December 2000 (6 years 11 months)

  Oversee all aspects of computer and telecommunication systems for 3 work sites. Development and maintenance of 3 Web sites for Bronx Council on the Arts, The BCA Development Corporation, and Longwood Cyber Gallery. Create and manage database that supports data for individual artists and affiliated organizations. Coordinate existing [public] programs with new technologies. Supervise technology program for the Longwood Cyber Residency Program, providing training and technical support to artists in residence, staff and consultants.

Manny Rodriguez’s Education

• Fordham University

  MS , Adult Education, Technology Concentration , 2005 — 2009

• Fordham University

  BA , Major: Organizational Leadership Minor: Computer Management Application Systems , 1999 — 2005

Additional Information

Manny Rodriguez’s Groups:

Help Desk Institute ~ Children’s Aid Society: Volunteer Computer Instructor, E.X.C.E.L. Program Mentor ~ Adee Tower Cooperative Apartments: Board Member, Public Relations Committee ~ Bronx Information Network: Arts and Culture Committee ~ Bronx Technology Conference and Exposition: Planning Committee Member ~ The Mayor’s Council on New Media: Subcommittee on Digital Arts ~ The New York Foundation for the Arts: Panelist for Technology Grants

Manny Rodriguez’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch