
General Manager at Axiom Private Limited
Pakistan

General Manager at Axiom Private Limited
Pakistan
With an MBA Degree in International Business and more then ten (10) years of corporate experience, I am currently working as General Manager at Axiom Private Limited. My overall experience revolves around the concept of Service Level Management. During my career I have worked with some of the industrial & educational conglomerates of Pakistan.
Having thorough knowledge of business ethics and practices regarding USA, UK, Malaysia, Middle East & Far East markets I have been involved in devising SLRs/SLTs, defining SLAs along with associated OLAs and Under Pinning Contracts along with their continuous monitoring and review which enables my organization to proactively prevent service failures. Continuous and effective reporting mechanism has been my specialization which enables me to prepare Service Improvement Plans (SIP) for the growth of my organization.
offshoring and multisourcing are few of those focus areas where I engages myself in order to prosper client’s business in an innovative way.
Business Requirement Specification (BRS) Development, Service Level Requirements (SLR), Service Level Target (SLT), SLA/OLA and Under Pinning Contract review, development, negotiation and management. Business Plans, Marketing Plans, Financial Feasibilities, Econometric Models, Project Plans, SIP, Operations Road Map, Work Load Analysis, Resource Optimization Plans, Sale and Promotional Plans development.
(Import and Export industry)
December 2007 — Present (2 years 1 month)
(Partnership; 11-50 employees; Management Consulting industry)
October 2005 — Present (4 years 3 months)
Development of Investment Models through SLA in single sourcing and multisourcing domains. Business planning to cater large scale BPO project delivery requirements. Prominent role in contract negotiation and contract signing.
(Privately Held; 11-50 employees; Telecommunications industry)
October 2004 — September 2005 (1 year )
Responsible for relationship development with large scale government institutions regarding supply of products through various global sources.
(Government Agency; 11-50 employees; Information Technology and Services industry)
October 2002 — September 2004 (2 years )
Business Planning & Development in collaboration with various gloabal partners like ILO, UNESCO etc to produce high quality products by making industry & academic resource linkage.
(Privately Held; 51-200 employees; Information Technology and Services industry)
August 2000 — September 2002 (2 years 2 months)
Heading the team of business analysts and conducted various assignments covering Pakistan Military Academy, National Assembly & Senate of Pakistan, Ministry of Information and Media etc.
(Privately Held; 11-50 employees; Information Technology and Services industry)
June 1999 — July 2000 (1 year 2 months)
1997 — 1998
Business Planning, Relationship Management, Socializing, Long Drives
Pakistan Call Centers Association, PMI, AMA
Selected as an Individual Consultant for the Business Specifications Analysis for National Assembly & Senate of Pakistan.