Lucy Liang

Information Technology Manager, Quality Management at Clorox Company

Location
San Francisco Bay Area
Industry
Information Technology and Services

As a LinkedIn member, you'll join 300 million other professionals who are sharing connections, ideas, and opportunities.

  • See who you and Lucy Liang know in common
  • Get introduced to Lucy Liang
  • Contact Lucy Liang directly

View Lucy's full profile

Lucy Liang's Overview

Current
Past
  • Quality Assurance Manager at American President Lines - APL Logistics
  • Senior Manager, Testing - Consultant for the APL Account at Netdecisions
  • Sr. eCommerce Quality Assurance Lead at Intraware
  • Information Services Associate Manager, Quality Engineering at The Clorox Company
  • Quality Assurance Manager at Health Systems Design
  • Consultant, Quality Assurance Engineer at Software Business Technology (SBT), now AccPac ERP
  • Sr. Business Systems Analyst at Fireman's Fund Insurance Company, Allianz
  • Sr. Systems Support Analyst at Blue Shield of California
  • Sr. Systems Analyst & Technical Writer at I. Magnin & Company, Federated Department Stores
Education
Connections

500+ connections

Websites

Lucy Liang's Summary

* Quality & Change Management *

Possess over 20 years of solid quality assurance & change management experience.

Develop Quality Assurance strategies that align with Organizational objectives. Provide strategic and operational direction. Implement metrics to drive change and improve quality. Ability to bring recognition to quality efforts through metrics and Marketing techniques.

Ability to manage activities for QA Engineers and business groups in the planning and execution of business process testing. Extensive experience in planning and executing test management of ERP Systems (SAP), Web, Client Server and Mainframe Applications. Produce IEEE Standard Test Plans and Test Cases. Conduct Test Plan walkthroughs with Business and IS Project Teams.

Process Owner for Change Control. Develop the vision & strategy, as well as provide direction for operational activities & SOX audits.

* Project Management *

Develop a good rapport with IT teams, Customers of all User levels, and senior management to get the work done. Ability to plan and manage multiple large projects with high visibility and deliver a quality product.

Perform as the Project Manager to meet quality business goals & deadlines. Produce and maintain Testing Project Plans using MS Project. Address & mitigate escalated issues related to quality.

* Process Development *
Six Sigma Greenbelt
ITIL V3 Certified

Design & successfully implement proven Systems Development Lifecycles, Quality Assurance & Systems Change Control Processes. Develop tools for quality, such as Test Summaries, Risk & Contingency Plans, Functional Coverage Matrices & Service Effectiveness surveys.

Develop Testing Methodology & standards for use by an international consulting firm.

Perform presentations on Management Communications & Process Changes. Design & conduct training on Testing Methodology "best practices".

Specialties

Freelance Resume Writer.

Owner of Powerful Resumes.

Author, Powerful & Proven Techniques For Getting the Job You Want (Outskirts Press). Five-star reviews on Amazon and Barnes & Noble. Now available on Amazon.com and BarnesAndNoble.com.

Lucy Liang's Experience

Information Technology Manager, Quality Management

The Clorox Company

Public Company; 5001-10,000 employees; CLX; Consumer Goods industry

April 2002Present (12 years 7 months)

Quality Assurance Manager

American President Lines - APL Logistics

Public Company; 5001-10,000 employees; NOL; Transportation/Trucking/Railroad industry

August 2001April 2002 (9 months)

Senior Manager, Testing - Consultant for the APL Account

Netdecisions

Privately Held; 501-1000 employees; Information Technology and Services industry

January 2001August 2001 (8 months)

Sr. eCommerce Quality Assurance Lead

Intraware

Public Company; 51-200 employees; ITRA; Computer Software industry

June 2000June 2001 (1 year 1 month)

Information Services Associate Manager, Quality Engineering

The Clorox Company

Public Company; 5001-10,000 employees; CLX; Consumer Goods industry

September 1997June 2000 (2 years 10 months)

Quality Assurance Manager

Health Systems Design

July 1994June 1997 (3 years)

Consultant, Quality Assurance Engineer

Software Business Technology (SBT), now AccPac ERP

January 1994July 1994 (7 months)

Sr. Business Systems Analyst

Fireman's Fund Insurance Company, Allianz

Public Company; 10,001+ employees; FRA:ALV; Financial Services industry

November 1988September 1993 (4 years 11 months)

Sr. Systems Support Analyst

Blue Shield of California

Nonprofit; 1001-5000 employees; Insurance industry

April 1988November 1988 (8 months)

Sr. Systems Analyst & Technical Writer

I. Magnin & Company, Federated Department Stores

19851988 (3 years)

Lucy Liang's Skills & Expertise

  1. Process Improvement
  2. Supply Chain
  3. Business Process Improvement
  4. ITIL
  5. Quality Assurance
  6. Testing
  7. SDLC
  8. Software Quality Assurance
  9. Vendor Management
  10. Test Cases
  11. Training
  12. Strategy
  13. E-commerce
  14. Change Management
  15. Marketing
  16. Visio
  17. Quality Management
  18. ERP
  19. Project Management
  20. MS Project
  21. Six Sigma
  22. Team Building
  23. IT Service Management
  24. Integration
  25. Project Planning
  26. Business Analysis
  27. Management
  28. IT Management
  29. Software Documentation
  30. Program Management
  31. Cross-functional Team Leadership
  32. Test Planning
  33. Business Process
  34. SAP
  35. Test Management
  36. Requirements Analysis
  37. Continuous Improvement
  38. Start-ups
  39. Business Intelligence
  40. Team Leadership
  41. PMP
  42. IT Strategy

View All (42) Skills View Fewer Skills

Lucy Liang's Education

Contact Lucy for:

  • career opportunities
  • consulting offers
  • new ventures
  • job inquiries
  • expertise requests
  • business deals
  • reference requests
  • getting back in touch

View Lucy Liang’s full profile to...

  • See who you and Lucy Liang know in common
  • Get introduced to Lucy Liang
  • Contact Lucy Liang directly

View Lucy's full profile

Not the Lucy Liang you were looking for? View more »

Viewers of this profile also viewed...