Information Services Manager, Quality Management at Clorox Company
San Francisco Bay Area
- Current
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- Information Services Manager, Quality Management at The Clorox Company
- Past
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- Quality Assurance Manager at American President Lines - APL Logistics
- Senior Manager, Testing - Consultant for the APL Account at Netdecisions
- Sr. eCommerce Quality Assurance Lead at Intraware
- Information Services Associate Manager, Quality Engineering at The Clorox Company
- Quality Assurance Manager at Health Systems Design
- Consultant, Quality Assurance Engineer at Software Business Technology (SBT), now AccPac ERP
- Sr. Business Systems Analyst at Fireman's Fund Insurance Company, Allianz
- Sr. Systems Analyst & Technical Writer at I. Magnin & Company, Federated Department Stores
- Sr. Systems Support Analyst at Blue Shield of California
- Education
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- San Francisco State University, College of Business
- Recommended
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1 person has recommended Lucy - Connections
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281
connections
- Industry
- Information Technology and Services
- Websites
Lucy Liang’s Summary
* Quality & Change Management *
Possess over 20 years of solid quality assurance & change management experience.
Develop Quality Assurance strategies that align with Organizational objectives. Provide strategic and operational direction. Implement metrics to drive change and improve quality. Ability to bring recognition to quality efforts through metrics and Marketing techniques.
Ability to manage activities for QA Engineers and business groups in the planning and execution of business process testing. Extensive experience in planning and executing test management of ERP Systems (SAP), Web, Client Server and Mainframe Applications. Produce IEEE Standard Test Plans and Test Cases. Conduct Test Plan walkthroughs with Business and IS Project Teams.
Process Owner for Change Control. Develop the vision and strategy, as well as provide direction for operational activities & SOX audits.
* Project Management *
Develop a good rapport with IT teams, Customers of all User levels, and senior management to get the work done. Ability to plan and manage multiple large projects with high visibility and deliver a quality product.
Perform as the Project Manager to meet quality business goals and deadlines. Produce and maintain Testing Project Plans using MS Project. Address and mitigate escalated issues related to quality.
* Process Development *
Six Sigma Greenbelt
Design and successfully implement proven Systems Development Lifecycles, Quality Assurance and Systems Change Control Processes. Develop tools for quality, such as Test Summaries, Risk & Contingency Plans, Functional Coverage Matrices and service effectiveness surveys.
Develop Testing Methodology and standards for use by an international consulting firm.
Perform presentations on Management Communications and Process Changes. Design and conduct training on Testing Methodology "best practices".
Lucy Liang’s Specialties:
Freelance Resume Writer
Owner of Powerful Resumes
Author, Powerful & Proven Techniques For Getting the Job You Want (Outskirts Press). Five-star reviews on Amazon and Barnes & Noble. Now available on Amazon.com and BarnesAndNoble.com.
Lucy Liang’s Experience
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Information Services Manager, Quality Management
The Clorox Company
(Public Company; Consumer Goods industry)
April 2002 — Present (7 years 4 months)
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Quality Assurance Manager
American President Lines - APL Logistics
(Public Company; 10,001 or more employees; Logistics and Supply Chain industry)
August 2001 — April 2002 (9 months)
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Senior Manager, Testing - Consultant for the APL Account
Netdecisions
(Public Company; 501-1000 employees; Information Technology and Services industry)
January 2001 — August 2001 (8 months)
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Sr. eCommerce Quality Assurance Lead
Intraware
(Public Company; 201-500 employees; Computer Software industry)
June 2000 — June 2001 (1 year 1 month)
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Information Services Associate Manager, Quality Engineering
The Clorox Company
(Public Company; 1001-5000 employees; Consumer Goods industry)
September 1997 — June 2000 (2 years 10 months)
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Quality Assurance Manager
Health Systems Design
(Public Company; 501-1000 employees; Computer Software industry)
July 1994 — June 1997 (3 years)
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Consultant, Quality Assurance Engineer
Software Business Technology (SBT), now AccPac ERP
(Public Company; 501-1000 employees; Computer Software industry)
January 1994 — July 1994 (7 months)
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Sr. Business Systems Analyst
Fireman's Fund Insurance Company, Allianz
(Public Company; 5001-10,000 employees; Insurance industry)
November 1988 — September 1993 (4 years 11 months)
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Sr. Systems Analyst & Technical Writer
I. Magnin & Company, Federated Department Stores
(Public Company; 1001-5000 employees; Retail industry)
1985 — 1988 (3 years)
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Sr. Systems Support Analyst
Blue Shield of California
(Public Company; 1001-5000 employees; Insurance industry)
April 1988 — November 1988 (8 months)
Lucy Liang’s Education
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San Francisco State University, College of Business
1981 — 1985
Lucy Liang’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
