Luca Servo

Current

Knowledge Manager and Online communities Expert at FAO (Food and Agriculture Organization of the United Nations)

Past

Knowledge Manager and Online communities expert at FAO (Food and Agriculture Organization of the United Nations)
General coordinator at Associazione AMKA onlus
Chief Managing Officer at i-Side

Senior Project Manager at tin.it
Project Manager at Telecom Italia

see less...

2 more...

Education

Università degli Studi di Roma 'La Sapienza'
Università degli Studi di Roma 'La Sapienza'

Recommended

1 person has recommended Luca

Connections

223 connections

Industry

Non-Profit Organization Management

Websites

Luca Servo’s Summary

Luca Servo is an expert in Knowledge Management and Online communities.

His experience helps decision makers, designers and managers to improve the performance of sustainable development policies and programs, by providing innovative solutions:

* adopting knowledge management to develop a plan to help the organization working better

* using knowledge sharing to reinforce capacities inside the organization

* creating knowledge networks in support of capacity building and empowerment on projects

* setting-up and facilitating communities of practice to sustain projects through common learning and knowledge sharing

Luca Servo’s Specialties:

international development, cooperation, online communities, e-learning, training, online training, innovation, knowledge management, knowledge sharing, FAO, UN, United Nations, digital divide, web marketing, km, km4dev, communication for development, ict for development

Luca Servo’s Experience

Knowledge Manager and Online communities Expert

FAO (Food and Agriculture Organization of the United Nations)

(Government Agency; 1001-5000 employees; International Affairs industry)

September 2007 — Present (1 year 11 months)

With the Communication for development unit, I'm working for enhancing the outreach of several communication networks and develop the framework of the new FAO Rural Radio website.

With partner organizations (GTZ, Farm Radio International, and AMARC), I’m working at the creation of an online community to support dialogue and knowledge exchange between rural radio stations in Africa.

Within the Communication for Sustainable Development Initiative (CSDI), I provide support to the existing network of online platforms, defining the strategy to reinforce their functionalities and services.
Knowledge Manager and Online communities expert

FAO (Food and Agriculture Organization of the United Nations)

(Government Agency; 1001-5000 employees; International Affairs industry)

October 2003 — August 2007 (3 years 11 months)

I've been in charge of the development and facilitation of the online Thematic Knowledge Networks, advising on networks design, appropriate software tools and applications selection, communication plans development, and facilitation techniques and tasks.

I also deployed and supported FAO collaborative software tools and applications, organizing and supporting training on knowledge networks design and facilitation.

While coordinating the IMARK team, my responsibilities included the selection of external experts as authors, the revision of the content and support to storyboard the content into lessons suitable for distance learning.
General coordinator

Associazione AMKA onlus

(Non-Profit Organization Management industry)

March 2002 — February 2006 (4 years)

General coordinator of AMKA onlus, an Italian Non Governmental Organization operating in the Democratic Republic of Congo on integrated development programs. Duties include:
- working with local staff, using participatory approaches, to assess needs and identify overall objectives, project purposes, results and activities to implement;
- developing micro credit programs for local entrepreneurs;
- supporting local staff to ensure monitoring and following evaluation of the projects;
- planning EU funding acquisition, development and implementation of project proposals and applications;
- producing narrative and financial reports for the donors of the association;
- liaising with local government and ngos involved in cooperation activities;
- providing expertise for the development of communication materials;
- covering the photographic documentation of the projects.
Chief Managing Officer

i-Side

(Privately Held; 11-50 employees; Internet industry)

July 2000 — May 2001 (11 months)

Chief managing officer in Rome of a web-consulting agency specifically focused on managing virtual communities for mass market clients (tin.it, tiscali, dell). Responsibilities included:
- customers portfolio management, with special focus on the development of new business opportunities;
- project management on integrated profiling systems;
- technological design of interaction and communication instruments.
Senior Project Manager

tin.it

(Telecommunications industry)

July 1999 — June 2000 (1 year)

Responsible for Atlantide, the leading Italian virtual community (over 10 million monthly page views, 4.1 million subscribers, 27% increase of the service penetration monthly growth rate). Responsibilities included:
- project management of the 3° release of the web site and two new releases of instant messaging software C6, absolute leader on the Italian market,
- coordination of internal resources, technological suppliers and publishing partners,
- management of the commercial relationships in the advertising market,
- participation to the most important national expo events.
Project Manager

Telecom Italia

(Privately Held; 10,001 or more employees; TI; Telecommunications industry)

1996 — 2000 (4 years)

Responsible for legal affairs concerning Telecom Italia Net. In charge of:
- legal assistance for procedures undertaken by the Antitrust Authority;
- managing problems related to interconnection, access and accounting separation;
- management of the advertising campaigns for SOHO and residential customers.

Luca Servo’s Education

Università degli Studi di Roma 'La Sapienza'

Laurea , Political Science , 1989 — 1995

Degree in International Economics
Università degli Studi di Roma 'La Sapienza'

MA , International cooperation and project design , 2003

* Dissertation title: “Bridging the rural digital divide - Hypothesis of a Knowledge Community for Community Radio Broadcasters in Africa” in collaboration with AMARC - World Association of Community Radio Broadcasters.

Activities and Societies:

international cooperation, development, project design, pcm, e-learning, rural radios, africa