Luca Servo

Current

• Knowledge Management and Online communities expert at FAO (Food and Agriculture Organization of the United Nations)

Past

• Desk officer at Associazione AMKA onlus
• Office Managing Director at i-Side
• Senior Project Manager at tin.it

• marketing manager at Telecom Italia

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Education

• Università degli Studi di Roma 'La Sapienza'
• Università degli Studi di Roma 'La Sapienza'

Recommended

1 person has recommended Luca

Connections

172 connections

Industry

Program Development

Websites

• My Blog
• My RSS feed

Luca Servo’s Summary

I’m a Knowledge management and online communities expert supporting FAO's new knowledge management strategy. In the past years I've been coordinating the Information Management Resource Kit (IMARK) e-learning initiative of FAO, in the development of the training course entitled “Building online communities and networks”.

Luca Servo’s Specialties:

international development, cooperation, online communities, e-learning, innovation, knowledge management, knowledge sharing, FAO, UN, digital divide, web marketing, training, km, km4dev, communication for development, ict for development

Luca Servo’s Experience

• Knowledge Management and Online communities expert

  FAO (Food and Agriculture Organization of the United Nations)

  (Non-Profit; 1001-5000 employees; Non-Profit Organization Management industry)

  October 2003 — Present (5 years)

  I'm in charge of the development and facilitation of internal Thematic Knowledge Networks including advice on knowledge networks design, appropriate software tools and applications, the development of marketing/communication plans, and facilitation techniques and tasks.
  
  I also deploy and support FAO-endorsed collaborative software tools and applications, allow customization of collaborative workspaces, organize and support training on knowledge networks design and facilitation
  
  Coordinating the IMARK team, my responsibilities include the selection of external experts as authors, the revision of the content and support to storyboard the content into lessons suitable for distance learning.
  
  I also act as the main focal point for the IMARK online community providing support with the design and establishment of web community, guidance for establishing discussions for facilitators and learners, and support with the development of the community for users in developing countries.

• Desk officer

  Associazione AMKA onlus

  (Non-Profit; 1-10 employees; Non-Profit Organization Management industry)

  December 2001 — February 2006 (4 years 3 months)

  General coordinator of AMKA onlus, an Italian Non Governmental Organization operating in Democratic Rep. of Congo on integrated development programs. Responsibilities include:
  - working with local staff, using a participatory approach, to assess basic needs and to identify overall objectives, project purposes, results and activities to be implemented,
  - extending micro credit programs to entrepreneurs not in condition to qualify for conventional bank loans;
  - supporting local staff to ensure monitoring and following evaluation of the projects;
  - planning EU funding acquisition, development and implementation of project proposals and applications;
  - producing narrative and financial reports for the donors of the association,
  - liaising with local government and non governmental organisations involved in cooperation activities;
  - providing expertise for the development of communication materials.

• Office Managing Director

  i-Side

  (Privately Held; 11-50 employees; Internet industry)

  July 2000 — May 2001 (11 months)

  Rome office managing director of a web agency, with specific experience in managing virtual communities for large clients (tin.it, tiscali, omnitel). Responsibilities included:
  - customers portfolio, focusing on the development of new business opportunities;
  - project management on integrated profiling systems;
  - technological design of interaction and communication instruments.

• Senior Project Manager

  tin.it

  (Privately Held; 10,001 or more employees; Telecommunications industry)

  July 1999 — June 2000 (1 year)

  Responsible for Atlantide, www.atlantide.it, first and leading Italian virtual community (over 10 million monthly page views, 4.1 million subscribers, 27% increase of the service penetration monthly growth rate). Responsibilities included:
  - project management of the 3° release of the web site and two new releases of instant messaging software C6, absolute leader on the Italian market,
  - coordination of internal resources, technological suppliers and publishing partners,
  - management of the commercial relationships in the advertising market,
  - participation to the most important national expo events.

• marketing manager

  Telecom Italia

  (Program Development industry)

  1996 — 2000 (4 years)

Additional Information

Luca Servo’s Websites:

• My Blog
• My RSS feed

Luca Servo’s Groups:

KM4DEV, TechSoup NetSquared

•    TechSoup NetSquared
•    Web 2.0
•    KM4Dev

Luca Servo’s Contact Settings

Interested In:

• career opportunities
• job inquiries
• business deals
• reference requests
• getting back in touch