
Change management and operations start up expert (Skype: lucazfrisco)
Brussels Area, Belgium

Change management and operations start up expert (Skype: lucazfrisco)
Brussels Area, Belgium
IT Director currently with General Electric Corporate in Belgium. His responsibilities include cost out and expense targets, strategic planning, re-engineering and optimization of IT operations, deployment of global support teams across multiple lines of business, negotiation with third parties, offshore outsourcing, operations management, start up operations, staff management, third-party services integration, change management, client and vendors relations. Including roles prior to GE, his background embraces over 15 years of experience interfacing with technology-intensive customer environments, providing advice and project management for very large-scale deployment of IT support services.
Experienced at setting up outsourcing/off shoring contracts; can define processes, metrics, teams and relationships within organization. Large experience in change management especially at reorganizing and energizing teams that need to evolve in order to meet new business conditions and both short and long terms objectives.
(Public Company; 10,001 or more employees; GE; Financial Services industry)
June 2008 — Present (2 months)
• Responsible for management of financials, payroll and human resources IT systems at General Electric's P&Ls across Europe.
(Public Company; 10,001 or more employees; Oil & Energy industry)
January 2005 — May 2008 (3 years 5 months)
• Responsible for management of IT and Engineering applications support services at GE Energy France and GE Oil & Gas in Europe (UK, France and Italy) & North America and Canada for 10,000+ end users and 500+ applications
• Reduced cost at Oil & Gas in 2004 & 2006 by €800K and €1.4M respectively, and in 2005 by €772K at GE Energy Products Europe
• Managed global team across Europe, USA and Asia of 250+ individuals organized in a hierarchy of three levels.
(Public Company; 10,001 or more employees; Oil & Energy industry)
July 2002 — December 2004 (2 years 6 months)
• In 2003, rationalized outsourcing of IT services at Oil & Gas then started and managed largest European GE outsourcing project to India
• Built and managed relationships with IT and Engineering vendors from China, India, Italy, France and Spain in order to reduce cost while moving to offshore IT and Engineering support services
• Managed Oil & Gas deployments of Oracle 11i HR module, SSP5, ePO, Supplier Master DB and other ad hoc IT projects to integrate stand-alone European sourcing and HR processes with GE global standard processes
• Led and supported Lean and Six Sigma projects to reduce costs/cycle time and improve support processes across P&Ls
• Managed a team of 4 direct reports supervising work of 150+ IT & Engineering consultants across Europe, USA and Asia
(Privately Held; Myself Only; Management Consulting industry)
September 2001 — June 2002 (10 months)
• Consultant at Vodafone. Integration and Development Group, Milan, Italy. Worked on internal Clarify CRM solution deployment
• Advisor to President of Ventura Net S.r.l. Turin, Italy. Advised company on differentiation of eCommerce and IT services
(Public Company; 201-500 employees; Information Technology and Services industry)
March 2001 — August 2001 (6 months)
• Led Clarify deployment project for supplier next generation carrier-class Cable Modem Termination Systems. (Project Location: Chicago, IL)
• Responsible for set up and configuration of Clarify Clear Support, Logistics and Contracts modules
• Designed process integration between Clarify and Clear Quest application
• Project lead for Internal Quality Assurance Program that became company standard for new projects
(Partnership; 10,001 or more employees; Management Consulting industry)
September 1999 — February 2001 (1 year 6 months)
• Designed, sold & built Sales Data Warehouse for a $500M US database company. (Project Location: Lenexa, KS and Palo Alto, CA)
• Supported implementation of Broadbase project for a $30 billion-telecom client in Bay Area. (Project Location: Santa Clara, CA)
• Selected CRM software solution for a broadband Internet security start up. (Project Location: Palo Alto, CA)
• Managed CRM documentation collection project at multi-service optical networking products start up. (Project Location: Santa Rosa, CA)
• Written numerous business proposals in response to customers’ request for proposals that ultimately generated $1M in sales revenue
(Public Company; 5001-10,000 employees; Computer Software industry)
May 1997 — August 1999 (2 years 4 months)
• Reengineered Oracle partners royalty licenses reporting process—recovered $8M of licenses revenue in 1998 & 1999
• Developed and digitized compensation process for Global & Americas Account Managers—diminished by 50% cycle time of administration
• Developed process for tracking Oracle Authorized Resellers for Channels Managers—diminished by 75% cycle time of updating info
• Developed a real time on line sales lead Database for Sales VPs and Sales Force—reduced receiving of sales lead cycle time to zero
• Managed a PC-Support program for 250+ users at HQ in Redwood Shore
(Privately Held; 11-50 employees; Information Technology and Services industry)
January 1997 — April 1997 (4 months)
(Privately Held; 201-500 employees; Research industry)
June 1995 — December 1996 (1 year 7 months)
(Privately Held; 51-200 employees; Information Technology and Services industry)
September 1989 — January 1991 (1 year 5 months)
(Government Agency; 10,001 or more employees; Government Administration industry)
August 1988 — August 1989 (1 year 1 month)
(Privately Held; 11-50 employees; Real Estate industry)
July 1987 — July 1988 (1 year 1 month)
MBA, General Management, 2004 — 2004
MA, Economics, 1995 — 1996
BS, Financial Services & Economics, 1993 — 1995
1992 — 1995
Attended summer sessions between 1992 and 1994 along with taking classes in the Haas Business School leveraging a Bay Area School Exchange program. Taken more than 30 units in business ranging from Entrepreneurship to Strategic Marketing.
1991 — 1993
Started here my American college experience after attending an intense english training with ESL shool. I did my first two years of college at HNC before transfering to Saint Mary's College. Holy Names is a great place and I reccomend it to any foreigner starting an American education!
Summer School 1991, Art & French language, 1991 — 1991
Met a lot in interesting people and went back for a couple of Halloween and 4th of July parties... UCSB is a great place but I think it would have been impossible for me to graduate from it since there were way too many parties on Isla Vista...and, obviously, I never neglected one!
Outsourcing IT and Engineering Services to India and China
NOVA, Haas Business School