
Program and Project Manager / BA for Interactive and IT projects (Loup.PM@gmail.com)
Greater New York City Area

Program and Project Manager / BA for Interactive and IT projects (Loup.PM@gmail.com)
Greater New York City Area
Hands-on / full-cycle Project Manager / Assistant Program Manager with major accomplishments in business / technology strategy and project delivery. Conversant across a broad range of technologies; firmly committed to aligning technology to business goals.
Leader who thrives in a fast-paced / ever changing environment, rich in implementations of federally regulated technologies, customer-focused and works extremely well with people from many different disciplines and cultures.
Extensive knowledge base gained by supporting and promoting wide-range of technologies and industries, while navigating within diverse organizational structures (i.e. Fortune 50s to start-ups).
Major industries include Pharmaceutical, Healthcare, Telematics / Wireless, Transportation Logistics, Telecom / IVR, Medical Device and Insurance.
Big picture, detail oriented person who can align projects to business and technology road map.
Full-cycle Project Mgmt, Program Mgmt, PMO rollout, Top Communicator, Business Analysts & Dev., Product Mgmt, Strategic Planning, Team Dev.
Technology / Methods:
• Web, Embedded Eng., IVR, Wireless
• Oracle, PeopleSoft, SQL Server, XML/HTML, C++, Object Oriented Lang.
• PMBoK, JPACE, RACI, CMMI, SDLC (Waterfall, Iterative, Agile, RUP), Use Cases
• MS Project, QuickBase, CA Clarity, ERP/CRM
(Privately Held; Information Technology and Services industry)
June 2009 — Present (6 months)
(Privately Held; Education Management industry)
February 2009 — Present (10 months)
Direct report to the CEO and COO of the ETP Network. ETP has been serving the global community since 2004, has 18+ worldwide affiliates committed to developing teams to assist its members.
All functions are performed pro-bono and afford tremendous professional and personal gratification.
(Information Technology and Services industry)
January 2009 — Present (11 months)
Direct report to C-level executives.
Participate in, document and manage collaborative effort for strategic planning of new product development and business solutions.
(Information Technology and Services industry)
February 2005 — November 2008 (3 years 10 months)
Direct report to the CEO/President as well as the EVP of Business Development; charged with providing best practices to the IT and Engineering department to gain program visibility and overall project predictability. Initial right-to-hire contract converted within 2 months.
Led IT and Engineering projects in the design, development and qualification process right through to implementation and lessons learned. Together, we delivered before-time/on-budget solutions that helped revolutionize customers' operations. Major customers and partnerships included Maersk, Union Pacific Rail Road, UPS, Carrier Transicold, and Thermo-King.
(Public Company; MET; Insurance industry)
January 2004 — February 2005 (1 year 2 months)
Managed multiple complex IT projects, Web and IVR, from requirements gathering to deployment and lessons learned.
Delivered achievements through effective team building, negotiation, and leveraging strategic partnerships across diverse, often globally dispersed, organizations.
Six-month consulting contract extended to 1 year.
(Public Company; PFE; Pharmaceuticals industry)
October 1998 — April 2003 (4 years 7 months)
Pfizer contracted Viecore/Nuance to provide Web and IVR expertise in their HR and Pharmaceutical divisions. Original 6-month contract was extended to 3.5 years.
• Planned projects and organized workload/resources for a team of 6 - 25 IT professionals.
• Followed SDLC methods with heavy emphasis on object oriented analysis/design, UML, and Use Case Modeling.
(Telecommunications industry)
October 1998 — April 2003 (4 years 7 months)
During my last 3.5 years at Viecore, I was part of a dedicated team outsourced to Pfizer (see above).
Prior to that, I was a member of various outsourced team to Fortune 500 companies, over wide-ranging verticals and durations. In this capacity, I was a Senior Lead that specialized in custom Web and IVR solutions - text-to-speech, speech recognition, etc. In addition to designing and developing software, I installed/troubleshooted the telecommunications and server hardware.
Most projects were focused in the Healthcare, Banking/Financial Services and Utility industries and included such major customers as GE, Citigroup, Keyspan, Verizon, Bristol-Myers Squibb, Prudential, and Sprint.
(Public Company; 1001-5000 employees; NUAN; Computer Software industry)
October 1998 — April 2003 (4 years 7 months)
>> see Viecore position above <<
(Public Company; WLA; Pharmaceuticals industry)
October 1998 — April 2003 (4 years 7 months)
Pfizer acquired Warner Lambert during our contract period to provide IT and IVR services. Pfizer extended the contract an additional 1.5 years where we drove projects and successfully navigated the delicate balance in the change of management.
Please see Pfizer position above for details.
(Medical Devices industry)
March 1995 — October 1998 (3 years 8 months)
Responsible for the introduction of two Asian computerized medical systems into US, South American and European marketplaces. Customers included major hospitals, military facilities, key accounts and private offices.
• Managed all aspects of on-site installation from pre-sale to post-sale/installation of medical and computerized software and hardware.
• Point person for addressing all issues in the US, South American and European subsidiaries.
• Researched and organized effort to re-engineer product, hardware and software, to meet US Ophthalmic best practices.
• Worked with local and Japanese senior management to develop and monitor program execution plan.
• Managed the Device History File and other regulatory documentation.
(Wholesale industry)
March 1989 — March 1995 (6 years 1 month)
• Managed all aspects of IT, from application development, implementation, to hardware troubleshooting/repair for the 3 US subsidiaries.
(Package/Freight Delivery industry)
July 1983 — March 1989 (5 years 9 months)
BS , Industrial Studies and Technology , 1978 — 1983
Minors: Computer Science and Business Administration. . Concentrations: Project Management, Plastics, Product Manufacturing
Employed full-time as attended college full-time. MSU is an excellent academic institution.
My work is one of my great passions and I enjoy spending time at it. I enjoy keeping abreast of new technology and found there is always something to learn/refine in the “art and science” of Project/Program Management. Applying those basic PM principles to life keeps me focused and grounded to be a good partner to all things important – family, business, church and civic communities. Project Management is truly my life’s Rubik's Cube - aligning requirements, expectations, resources and risks with tight budgets for on-time deliveries. To help balance the mental activities with the physical, I greatly enjoy playing with my very active six year old son as well as athletics.
Project Management Institute (PMI)
– Current member of National and NJ organizations