MIS Manager Field Services at University of Southern California
Greater Los Angeles Area
- Current
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- MIS Manager Field Services at University of Southern California
- Past
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- District Manager Field Operations at NorthPoint Communications
- District Manager Field Operations at AT&T
- Field Operations Manager at VersaPoint - formerly Verastel
- Telecommunications Manager at William O'Neil & Co.
- Front Line Supervisor at United Parcel Service
- Education
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- DeVry University
- Recommended
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4 people have recommended Logan - Connections
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448
connections
- Industry
- Telecommunications
- Websites
Logan Cramer’s Summary
Looking for a challenge to utilize my field operations knowledge, infrastructure installations, network build-out, project management, and vendor relationship expertise in the Telecom/Network arena.
Logan Cramer’s Specialties:
Experienced professional with National and International experience to successfully lead a team. Technical expert with 18 years of experience in the Telecommunications Industry.
Logan Cramer’s Experience
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MIS Manager Field Services
University of Southern California
(Educational Institution; 10,001 or more employees; USC; Higher Education industry)
June 2003 — Present (6 years 2 months)
Responsible for the management of 19 Field Service Engineers to support the voice, data, and wireles needs of the USC community. Coordinate and schedule all moves, adds, installs, disconnects, and prefields supporting the main University Park Campus, Health Science Campus, Orange County Campus, Sacramento Capital Center, Wash DC, Catalina Island, Gamble House, and other off site locations. Provide superior customer service to the USC community while meeting and achieving all company goals and initiatives. Responsible for the telecommunications wide network consisting of three AT&T 5ESS switches, multiple Avaya switches, VoIP, ACD call center, voice mail platforms, 400+ emergency campus phones, security circuits, and providing service coverage 24 hours a day / seven days a week.
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District Manager Field Operations
NorthPoint Communications
(Public Company; 1001-5000 employees; NPNT; Telecommunications industry)
June 1998 — May 2002 (4 years)
Responsible for the management of the day to day operations of eight metropolitan service areas (MSA) in the Southwest region located in CA, AZ, NV, CO, and NM. Manage two Leads and ten Field Engineers to build, augment, and maintain the NorthPoint network to the highest standards. Travel within my region to ensure all team members are trained, motivated and focused on goal attainment. Train team members in operations, technical knowledge, premier customer service, and specialized projects to meet and achieve our goals.
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District Manager Field Operations
AT&T
(Public Company; 10,001 or more employees; T; Telecommunications industry)
May 2001 — May 2002 (1 year 1 month)
Hired on from NorthPoint to work with AT&T Local Network Services to integrate the NorthPoint Communications DSL network. Equipment collocation and node sites located in the Southwest region at Verizon, AT&T, Qwest, Level3, Exodus, Sprint, SBC, Bell South, Nextlink, XO Communicaitons, Inflow, and One Wilshire.
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Field Operations Manager
VersaPoint - formerly Verastel
(Telecommunications industry)
April 2000 — June 2000 (3 months)
First Field Operations associate selected to move to Amsterdam, The Netherlands, to assist with the joint venture of NorthPoint and VersaTel Communications to build the first Pan European DSL network. Responsible to train local build crew members in The Netherlands and Germany to meet the high standards of the new company. Set new policies and procedures to effectively build and install collocations in three MSA’s and one Node in The Netherlands and two MSA’s and one Node in Germany; located in KPN and Deutsche Telekom. Document deliverables of SLA-service level agreements, SOW-scope of work, and implement training and installation standards manuals.
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Telecommunications Manager
William O'Neil & Co.
(Privately Held; 501-1000 employees; Financial Services industry)
March 1992 — June 1998 (6 years 4 months)
Supervise multiple projects, vendors, consultants, and services for eight companies within the parent company. Successfully cutover all telecommunications services and circuits from a campus environment in West LA to a single facility in Culver City. Manage, train, and assist on site telecom technicians to maintain the ACD call center, three PBX’s, voice mail, call accounting, Centrex, toll free, and billing systems.
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Front Line Supervisor
United Parcel Service
(Public Company; 10,001 or more employees; UPS; Transportation/Trucking/Railroad industry)
November 1988 — January 1991 (2 years 3 months)
Supervise load site system for second day air with a team of six loaders and sorters. Responsible for training efficient, precise, and safe loading skills.
Logan Cramer’s Education
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DeVry University
BS Telecommunications Management , Information Technology , 1988 — 1992
Additional Information
Logan Cramer’s Websites:
Logan Cramer’s Interests:
I enjoy riding anything on two wheels, street bikes, dirt bikes, racing, boating, sea doos, jet ski, quads, sand toys, sand rails, Pismo, Dumont, Glamis, desert racing, hot rods, and doing it all while camping with friends and family. Side jobs include auto/motorcycle hot rodding, mechanics, surround sound installations, and all other voice/data low volt communication installations. RG6, CAT5e, CAT6a infastructure installations. Be on your guard; stand firm in the faith; be men of courage; be strong. Do everything in love. 1 Corinthians 16: 13-14
Logan Cramer’s Groups:
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Men of Steel -
Executive Suite -
theCrossLinkNetwork -
On Startups - The Community For Entrepreneurs -
Christian Professionals -
Telecom Professionals -
DeVry and Keller Alumni -
Saddleback Career Coaching & Counseling Ministry -
IT Specialist (20,000+ Information Technology Professionals) -
AT&T Alumni Network -
CBMW -
Telephony -
NO FEAR, Christians in Business -
USC Trojan Network -
Christian Business Leaders Network -
Strategic Use of Information Technology -
The Netherlands -
USC Network of Trojans -
KPN -
AT&T Alumni -
Telecommunications Professionals Network -
Versatel Alumni -
Telecom Executives Business Network -
Telecom Jobs -
Motorcycle Enthusiasts -
BICSI Official Group -
Linked Amsterdam -
VoIP Focus Expert Group -
Telecom Business Daily -
Christians in Technology Networking Group -
Professionals For Christ -
The Supercross/Motocross Hotspot--The "Warthog Nation!!" -
American Motorcyclist Association (AMA) -
Telecom & Mobile VAS Professionals Worldwide -
Information Technology Contracting -
NorthPoint Communications -
Motorcycle Sport-Touring Enthusiasts -
Pittsburgh Steelers Fan Club -
NEC Alumni -
IT & Telecom Professionals -
Global Telecom Professionals Group(GTPG) -
LinkedWorking Los Angeles -
Amsterdam Professionals -
MotoGP -
Superbike -
Telecom Industry -
So Cal Action Sports Network -
Telecom Tigers - Innovative Networking for Telecom Professionals -
Motocross Networking
Logan Cramer’s Honors:
Fiber Optic Course FO102 Installation & Maintenance
CSC, Buena Park, CA: March 2004
LAN Network Design LAN102
CSC, Buena Park, CA: March 2004
Copper Mountain DSLAM Installation & Maintenance
Copper Mountain, San Francisco CA: August 1999
NEAX 2400 ICS Installation & Maintenance
Vision Communication Services, Inc., Santa Monica CA: March 1997
VMX System Management
Octel Communications Corporation, Richmond TX: August 1994
NEAX 2400 Integrated ACD Installation & Maintenance
NEC America, Inc., Irving TX: April 1993
NEAX 2400 IMG (HDS) Installation & Maintenance
NEC America, Inc, Irving TX: March 1993
Logan Cramer’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
