Lisa Mendez

Current

User Experience at BlackRock

Past

User Experience Designer at Quellos Group, LLC
Program Manager - iSchool Connection at Information School, Univ. of Washington
Fraud Analyst at GiftCertificates.com

Quality Manager at Beyond.com
Sr. E-Commerce Support Lead at BuyDirect.com / CNET
Staffing/Recruiting/Payroll Supervisor at Superior Staffing
Sales Assistant at Cadence Design Systems
Assistant Manager - Gap Kids/Baby Gap at Gap Inc.

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Education

University of Washington
California Polytechnic State University-San Luis Obispo

Connections

173 connections

Industry

Information Technology and Services

Lisa Mendez’s Experience

User Experience Designer

Quellos Group, LLC

(Public Company; 201-500 employees; Information Technology and Services industry)

June 2004 — October 2007 (3 years 5 months)

• Sole User Experience specialist working with 60+ Technology team.
• Closely work with Business Analysts to create and design wireframes using paper prototypes and Visio.
• Collaborating with developers and Business Analysts on usability issues and recommending solutions based on user information and UX standards.
• Create and manage usability and design standards/style guides including Visio stencils/templates.
• Work with developers and quality assurance (Test) teams, throughout the product life cycle.
• Active team member of “Technology Education” group, getting user feedback and training.
• Perform usability testing for Windows-based applications.
Program Manager - iSchool Connection

Information School, Univ. of Washington

(Educational Institution; Higher Education industry)

August 2002 — June 2004 (1 year 11 months)

•Marketed and launched a member-based website to professionals and students.
•Managed all aspects of program: events, connection between members, administration, marketing/PR, website maintenance, and database administration.
Fraud Analyst

GiftCertificates.com

(Privately Held; Internet industry)

March 2002 — September 2002 (7 months)

•Assisted with the launch of a re-organized fraud department.
•Wrote internal processes and training documentation.
•Served as a troubleshooter with tech team to create better systems for fraud department.
•Resolved e-commerce issues related to fraudulent activity.
Quality Manager

Beyond.com

(Public Company; 201-500 employees; Internet industry)

April 1999 — August 2001 (2 years 5 months)

•Managed multiple projects to improve customer satisfaction.
•Successfully worked with Project Managers to launch over seven e-commerce B2B stores.
•Served as the customer support (CS) 'voice' and evaluated all proposed website changes.
•Managed outsourced customer support reps to support multiple e-commerce sites.
•Edited and managed a database of all formatted customer support emails.
Sr. E-Commerce Support Lead

BuyDirect.com / CNET

(Privately Held; 51-200 employees; Internet industry)

December 1997 — April 1999 (1 year 5 months)

• Managed, tracked and followed through on escalated customer and technical related issues.
• Served as main escalation contact with the Web and Engineering team.
• Evaluated potential credit card and fraud issues with internal contacts and outsource partners.
• Addressed customer and software publisher issues and worked with Account Managers to resolve these issues.
• Worked with production team to log and resolve website bug issues.
Staffing/Recruiting/Payroll Supervisor

Superior Staffing

(Staffing and Recruiting industry)

March 1997 — October 1997 (8 months)
Sales Assistant

Cadence Design Systems

(Public Company; 1001-5000 employees; CDNS; Computer Software industry)

1994 — 1997 (3 years )
Assistant Manager - Gap Kids/Baby Gap

Gap Inc.

(Public Company; 10,001 or more employees; GPS; Retail industry)

June 1993 — 1994 (1 year )

Lisa Mendez’s Education

University of Washington

MLIS , Master of Library and Information Science , 2002 — 2004

Graduate Assistant for Bob Boiko 2002 - 2004 managing the "iSchool Connection" website/program connecting professionals with students/faculty.

Activities and Societies:

ASIS&T(American Society for Information Science and Technology) Student President 2003- 2004

Information School Admissions Committee 2004

Special Libraries Association Member 2002 - 2004
California Polytechnic State University-San Luis Obispo

B.S. , Business Management, Human Resources , 1988 — 1993

Activities and Societies:

Student President 1992- 1993 Human Resources Management Association(HRMA)

Additional Information

Lisa Mendez’s Groups:

Information Architecture Institute(IAI)
Member Jan. 2007 - Present

Volunteer Experience:
CFY Community for Youth - Mentor for at-risk youth (Ages 15-18).
2005 - 2006 , Seattle, WA

CPY Committed Partners for Youth - Mentor for at-risk youth (Ages 15-18).
1997 - 2002 , Portland, OR, IA Summit, IA Summit 2008, IA Summit Las Vegas 2007, Seattle IA Meetup