
Business Process Analyst, Data Analyst
Brighton, United Kingdom

Business Process Analyst, Data Analyst
Brighton, United Kingdom
7 more...
AVAILABILITY: Immediate.
A highly motivated, versatile Business Process and IT Consultant with broad experience of working within a variety of industries and sectors, including Transport, Financial Services, Local Government, Construction, Finance, and Marketing. PRINCE2 and ITIL qualified, combines a solid technical understanding and excellent interpersonal skills with an outstanding capability of bridging the business and technical gap. Offers a solid background in systems and process evaluation, identifying KPI measurements, and providing practical management reporting solutions.
TECHNOLOGIES USED:
* Microsoft Office, Project, and Visio
* Adobe Acrobat
* Lotus Notes
* Crystal Reports
* HP OpenView Service Desk
* Touchpaper
* Windows Server 2003, Active Directory
* Exchange 2003
* SunAccounts, Oracle Financials, Sage Line 50
IT Strategic Analysis • Business Process Analysis (BPMN/UML) • Customer Service • Service Delivery Management (ITIL): Change, Configuration and Incident Management • Procedural Documentation • Management Information (MI) Reporting • Gap Analysis • Financial Management • Project Delivery Life-Cycle (PRINCE2) • PMO • Stakeholder Engagement