Brighton, United Kingdom
- Current
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- Business Process Analyst at BAA
- Owner at Nixonyx Limited
- Past
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- DTG MI Specialist at Barclays Bank
- Business Analyst at Nationwide Building Society
- Business Analyst at UMT
- Technical Administrator at Dell Solutions (UK) Ltd
- Technical Administrator at Barclays Bank
- IT Operations Process Specialist at Cemex UK Operations
- Access Control Administrator at West Sussex County Council
- ICT Departmental Support Manager at English Heritage
- Helpdesk Supervisor at PAREXEL MMS Europe Ltd
- Treasury Supervisor at PAREXEL MMS Europe Ltd
- Recommended
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7 people have recommended Louise - Connections
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56
connections
- Industry
- Information Technology and Services
Louise Allen’s Summary
AVAILABILITY: Will be available from beginning of August for new contracts
I am a talented and highly self-motivated business and IT administrator who thrives on a challenge. I combine a sound technical understanding with excellent interpersonal skills and an ability to communicate with people at all levels. I have played pivotal role in reviewing and documenting new and existing systems, identifying key areas for performance measurement, and designing relevant management reports.
My broad experience provides me with a wide range of skills applicable to most business situations and I enjoy working in novel areas that enable me to expand my knowledge further.
TECHNOLOGIES USED:
* Microsoft Office, Project, and Visio
* Adobe Acrobat
* Lotus Notes
* Crystal Reports
* HP OpenView Service Desk
* Touchpaper
* Windows Server 2003, Active Directory
* Exchange 2003
* SunAccounts, Oracle Financials, Sage Line 50
Louise Allen’s Specialties:
* Business Process & Procedure Review
* System/Procedural Documentation
* Budget Management & Financial Analysis
* Data Analysis/Management Information Reporting
* Advanced Excel, VBA Macros, Basic SQL queries
* Project Administration
* Change & Configuration Management (ITIL Foundation Certified)
* Produce Accounts to Trial Balance
* Stakeholder Management
Louise Allen’s Experience
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Business Process Analyst
BAA
(Public Company; Airlines/Aviation industry)
October 2008 — Present (10 months)
* Review existing processes in preparation of the sale of Gatwick airport and its separation from BAA:
+ Airport operations, including airfield planning, terminal flow, training, and compliance
+ Review of commercial media operations performed at group level
+ Processes governing movement of Passengers with Reduced Mobility (PRM)
+ Interactions between local processes and centralised IT systems
* Undertake data analysis to assist in determining the impact of capital projects on the flow of passengers, baggage and/or aircraft through the airport
* Review, improve and document processes relating to the passenger journey through the airport
* Data analysis of passenger volumes, retail income, and flow rates providing data to underly business cases for process improvement
* Create model to describe changes to check in plans and their effect on downstream processes -
Owner
Nixonyx Limited
(Information Technology and Services industry)
July 2005 — Present (4 years 1 month)
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DTG MI Specialist
Barclays Bank
(Public Company; 10,001 or more employees; BARC; Banking industry)
March 2008 — August 2008 (6 months)
Working as part of the Desktop Transformation Group on the Desktop Services Migration Programme.
* Responsible for MI production and management
* Redevelop MI reports / scorecards, automating generation through use of Excel VBA macros, and ODBC
* Perform requirements analysis for MI reports
* Analysis of team milestones and identification of measurable components
* Review data sources for accuracy through ad-hoc audits and process checks
* Manage multiple data sources, including Access and SQL databases
* Detailed analysis of variances in project scope and its financial implications
* Responsible for Exceptions and Defects reporting:
+ Generate daily status reports
+ Follow up issues with exceptions owners, escalating where necessary
+ Ensure defects are correctly assigned and prioritised
+ Follow up progress with testers and technical staff
+ Maintain high programme-level visibility of exceptions and their progress -
Business Analyst
Nationwide Building Society
(Privately Held; 10,001 or more employees; Financial Services industry)
December 2007 — February 2008 (3 months)
Working via UMT Consulting Group
* Review non-standard access to the corporate network and critical applications
* Recommend appropriate action for all non-standard accounts in line with Information Security criteria
* Produce policy and procedural documentation for the management of test and privilege access accounts
* Perform gap analysis of existing logical access procedures and controls against ISO/IEC 27002:2005
* Manage creation of required work instruction documentation and implementation of control monitoring
* Liaise with business and IT stakeholders to ensure acceptance of revised documentation
* Produce weekly highlight report to project management team -
Business Analyst
UMT
(Privately Held; Management Consulting industry)
December 2007 — February 2008 (3 months)
Working at Nationwide Building Society. See full description under NBS.
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Technical Administrator
Dell Solutions (UK) Ltd
(Public Company; DELL; Information Technology and Services industry)
September 2007 — November 2007 (3 months)
Working at Barclays. See full description under Barclays
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Technical Administrator
Barclays Bank
(Public Company; 10,001 or more employees; BARC; Banking industry)
September 2007 — November 2007 (3 months)
* Representing Dell
* Provide support to four Dell Technical Group Managers working on the Barclays Desktop System Migration Project (DSMP), under PRINCE2 guidelines
* Manage and update project work stream Excel spreadsheets, collating and managing data to present a consolidated view of the entire project
* Create ad-hoc reports in Excel using advanced formulae, charts and pivot tables to present project data in a meaningful format for a wide range of audiences
* Use VBA to create standardised report templates to shorten production time and reduce errors or inconsistencies
* Produce recommendations for procedural changes to improve data input and overall data quality, and oversee data cleansing exercise to ensure consistency -
IT Operations Process Specialist
Cemex UK Operations
(Public Company; 10,001 or more employees; CX; Building Materials industry)
October 2006 — July 2007 (10 months)
* Produce procedural documentation for new and existing business processes to ITIL standards
+ Define CMDB maintenance process, document and communicate procedures
+ Business process analysis and mapping of existing Change Management process
+ Create procedural manual for all processes for training and reference purposes
+ Capture metrics produced by each process and design appropriate reports
* Perform Change and Configuration Management function:
+ Regularly review and update CMDB, create management reports
+ Review all RFC’s for compliance to procedures, manage approval process, and negotiate system downtime
* Project administration for a European-wide initiative to roll out an ITIL-based CMDB
+ Manage risks and issues, following up resolution progress
+ Arrange workshops to convey new procedures to affected departments
* Assist with Incident and Problem Management
+ Follow up priority one and major incidents
+ Produce post-incident analysis reports -
Access Control Administrator
West Sussex County Council
(Government Agency; 10,001 or more employees; Government Administration industry)
April 2005 — July 2006 (1 year 4 months)
* Analyse and document the Access Control function
+ Create detailed process maps of system inputs and outputs
+ Produce training/reference documentation and procedural guidelines
+ Propose system improvements and procedural changes to increase efficiency
+ Define measurable metrics and produce performance reports
* Administration of new/existing user domain accounts, configuration of remote access accounts
+ Creation of new folder shares/maintenance of existing shares
+ Administration of new/existing SAP accounts, amending user roles, resetting passwords
* Negotiate SLA’s with Business and IT Stakeholders
* Assist with planning hardware audit, produce technical documentation, provide recommendations for action, analyse/import data collected using custom-built Access application
* Assist with software audit, reconcile software installations vs licenses held, specify database requirements for storing collected data -
ICT Departmental Support Manager
English Heritage
(Government Agency; 1001-5000 employees; Government Administration industry)
April 2004 — August 2004 (5 months)
* Draft specifications and implementation plans for company-wide IT training project
+ Perform requirements analysis of business training needs
+ Engage business stakeholders and obtain buy-in to the project
+ Review third party training solutions
* Maintain £9m ICT budget, working directly with the ICT and Financial Directors
+ Process purchase invoices, ensuring accurate project/admin coding
+ Analyse variances in projects costs, identify cost savings and overspends
+ Forecast future admin expenditure through analysis of payroll changes and other overheads
+ Submit general ledger journals to correctly align costs to budgets
* Produce quarterly IT expenditure MI report detailing the cost of IT services provided to each department
* Co-ordinate training requirements for the ICT Department
* Maintain ICT presence on the corporate Intranet site -
Helpdesk Supervisor
PAREXEL MMS Europe Ltd
(Public Company; 5001-10,000 employees; PRXL; Pharmaceuticals industry)
March 2003 — April 2004 (1 year 2 months)
* Main point of contact for the IS Department, liaising with staff at all levels to enforce procedural rules and provide a consistent image for the department
* Maintain the IS capital, consumables, and software budgets; prepare forecasts of forthcoming liabilities, analyse project expenditure, and report monthly to the Managing Director and Finance Director
* Arrange purchase of all hardware, software and consumables, and process purchase invoices
* Maintain software and hardware asset records, renewing licenses and maintenance contracts
* Document all department processes and publish procedural guidelines
* Review incoming calls to the Help Desk, identify trends, and ensure correct assignment
* Escalate major incidents and manage resolution
* Administration of user accounts in Active Directory and Exchange -
Treasury Supervisor
PAREXEL MMS Europe Ltd
(Public Company; 5001-10,000 employees; PRXL; Pharmaceuticals industry)
November 1995 — March 2003 (7 years 5 months)
* Bank signatory, maintain GBP, EUR and USD bank accounts
* Oversee processing of sales invoices and produce monthly sales reconciliations
* Analysis of debtor positions to forecast receivables and manage cash-flow
* General ledger account reconciliation and analysis
* Produce accounts to Trial Balance
* Generate MI for Finance Director to include analysis of sales, receivables, and admin overheads
* Analysis of project related costs for key clients
* Provide administration for a project to migrate the company’s finance package from Sun Accounts to Oracle Financials and analyse data discrepancies
