Lucas Ives

Current

• Consultant - Workforce Development at Verizon Wireless

Past

• Senior Trainer at Verizon Wireless
• Trainer at Verizon Wireless

Education

• The University of Texas at Austin

Connections

23 connections

Industry

Telecommunications

Lucas Ives’s Summary

I am a dynamic facilitator and training consultant who excels at creating and delivering captivating training material geared to the business professional. I currently serve as a Consultant for Verizon Wireless where I design curricula used by specialized wireless technicians as well as thousands of customer-facing service professionals. My experience ranges from highly technical operations and troubleshooting manuals to trainings on customer service skills and professionalism.

In this role, I have drawn on my skills of negotiation, collaborating with project leaders, vendors and manufacturers to design exceptional training curricula. I have built and maintained constructive relationships with company leadership, resource management and quality teams to ensure productivity of the development and training teams to which I belong.

Prior to consulting, I served the Wireless Data Technical Support department as Senior Trainer. In this role I earned the 2006 Training Team Leadership Award, as well as the highest possible level of every certification offered, some of which include:
- Achieve Global, Stellar Service
- The GIFTed Trainer, Customer Focus Inc.
- WDTS Foundation Training
- Initial Wireless

I graduated from the University of Texas at Austin with a Bachelor of Arts degree and have earned several certifications in training and adult learning theory. I am a member of the American Society of Training and Development.

Lucas Ives’s Experience

• Consultant - Workforce Development

  Verizon Wireless

  (Public Company; 10,001 or more employees; VZ; Telecommunications industry)

  September 2007 — Present (1 year 11 months)

  Collaborate with project leaders, vendors and manufacturers to design, develop and maintain training curricula for Verizon Wireless' Data and Enterprise departments.
  
  Conduct needs analysis to determine business needs as to create training and educational tools to address those identified needs.
  
  Evaluate the effectiveness of training and educational tools, provide feedback and implement improvements to training curricula.

• Senior Trainer

  Verizon Wireless

  (Public Company; 10,001 or more employees; VZ; Telecommunications industry)

  January 2007 — September 2007 (9 months)

  Maintained relationships with Call Center Leadership, Resource Management and Quality teams to ensure productivity of Wireless Data Technical Support Training Team and that all training needs were being met.
  
  Conducted new-hire and continuing training classes for Tier 3 technical support.

• Trainer

  Verizon Wireless

  (Public Company; 10,001 or more employees; VZ; Telecommunications industry)

  January 2006 — January 2007 (1 year 1 month)

  Conducted new-hire and continuing training classes for Tier 3 technical support including training for wireless equipment, services, internal systems and soft skills.

Lucas Ives’s Education

• The University of Texas at Austin

  Bachelor of Arts , 1998 — 2000

Additional Information

Lucas Ives’s Interests:

Leadership, Motivation, Training and Development

Lucas Ives’s Honors:

2006 WDTS Training Team Leadership Award
Achieve Global, Stellar Service, Level 1 Certified*
WDTS Foundation Training, Level 1 Certified*
GIFTed, Level 1 Certified*
Initial Wireless, Level 1 Certified*
Blackberry Support Certificate
Windows Mobile Training Specialist Certificate

*Highest Level Attainable

Lucas Ives’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• expertise requests
• getting back in touch